Motorola is located? Defective return guaranteed

Hi all!

I have a problem with Motorola repair center of England.

I sent my Moto X for repair because of a case back Creek near the sim card slot and a hidden camera. Also phone sensors did not work properly.

I asked them what they change to be replaced by black parts, or completely with a black handset.

My current one is white.

After research on the repair Web page and see the State simply: with the engineer of repair, send several emails unanswered, I discussed more on live chat.

Last Thursday, I was informed:

Jahmila: Yes, I can confirm that your current system will be replaced for a black Moto X

Thursday, the phone was sent to me.

Friday:

Stan: indeed, it was a mistake. It's finally a white device. We cannot change the original color of

the unit.

Why do you lie Motorola?

Today, I got my phone and the surprise is WHITE

and the big SURPRISE the phone has a lot of scratches, especially on the screen.

When I send, it is without any scratches, not one.

What should I do? Now I send the photos to Motorola and wait for a response. How long will take? God knows.

Can you please advise me?

It's a Motorola on this forum who can push things?

I want that my phone has changed with a black handset without any scratches, exactly how I send it. And I'm not paying another $ 50 to send the phone, this must be confirmed by Motorola.

Contact the protection of consumers in England?

Take a look at the scratch.

Thank you for your responses and support.

I hope that Motorola is going to do something about it. It is not acceptable.

Waiting for their response.

Read this and other forums, I noticed that many people who receive their phone changed with a different color.

Can I read repair/replacement policy?

Tags: Motorola Phones

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