My computer refuses to stop, restart or log off!

Okay, so my computer does turn off, restart or log off. I was afraid to let him die because I thought that it lights, but he did. When I plugged it in, it starts normally, but he's not where I sign in with my password, it just went. And it's still refuses to close and all that, as I press on stop, but nothing happens. It's as if I did not click on it at all. Someone please Help! I'm bad with computers and it makes me real sad haa. Thank you!

Hello

You did it changes on the computer before the problem started?

Try the following steps:

Step 1: start in safe mode and check if you can connect to your account.

Step 2: Open Event Viewer and locate the error logs. Message of the error logs here so that we can find what exactly is causing the problem.

Check out these links for help:

Open Event Viewer:
http://Windows.Microsoft.com/en-us/Windows7/open-Event-Viewer

What are the information contained in the logs of the event (Event Viewer)?
http://Windows.Microsoft.com/en-us/Windows7/what-information-appears-in-event-logs-Event-Viewer

Step 3: perform a clean boot to verify if a third startup application or service is causing the problem.

See this article for more information on the clean boot:
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Steps to perform a clean boot:
a. click the ORB start on your desktop
b. type msconfig in the search box and press ENTER.
If you are prompted for an administrator password or a confirmation, type the password, or click on continue.
c. in the general tab, click Selective startup.
d. under Selective startup, clear the check box load startup items.
e. click on the Services tab, select the hide all Microsoft Services check box and then click Disable all.
f. click OK.
g. When prompted, click on restart.

NOTE: Please check that you start the computer in normal mode after a repair. Follow step 7 article.

Kind regards
Afzal Taher - Microsoft technical support.
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Tags: Windows

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