My diary of hp after hard drive test failure

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• hard drive test failure

  Hello, I receive the text next message when I swtich the laptop on:

  "SMART hard drive control has detected an imminent failure. To ensure no loss of data, please save the content immediately and run Diagnostics in the Testin hard drive system.

  "Hard disk 1 (301).

  When I run the hard drive test in the diagnostic system, this appears:

  "Road test: 1."

  HDD SMART Check: FAILURE

  FAILURE ID: PTR04C-6LD763-MFPWWJ-60VF03

  Hard drive 1

  "Test drive: FAILED.

  When I start the laptop works fine, internet and all other devices work, scanning local disk C: and D: Recovery detects any errors. I tried to update it, but the message still appears.

  I wonder what may be the problem, any suggestions?

  The laptop never gave me a prblem to date, I bought it a year ago, last week I had to change the DVD player, which was the only change I had to make. After that, I started to have problems with him, like blue screens, indicating "Critical process is dead" and "kernel data page mistakenly".

  I also CD/DVD given to me at the time of the purchase, which I think are necessary for backup and recovery, but I don't know how they actually work.

  Thank you.

  Hello
  
  Back up any personal data in external hard drive as soon as possible.
  
  Call HP for replacement & take note of the ID of failure.
  
  If your laptop is still under warranty, contact HP and arrange for the replaced disk - you can check your warranty here status: http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=us & dlc = in & lang = to & lc = in & product = 4221435 & task =
  
  If you live in the United States, contact HP here:
  http://WWW8.HP.com/us/en/contact-HP/phone-assist.html#section1
  
  If you are in another part of the world, start here:
  http://welcome.HP.com/country/W1/en/contact_us.html
  
  Once this is done, simply use your recovery DVD to reinstall the operating system on the new drive.
  
  If you do not have your recovery discs, you can order a replacement set using the link below.
  
  http://support.HP.com/us-en/document/c00810334
  
  If you have a problem with this link, order them directly from HP.
  
  If you live in the United States, contact HP here: http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1
  
  If you are in another part of the world, start here: http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
  
  Hope this helps,
  
  Thank you
  
  * "ACCEPT MY SOLUTION" to HELP others THE PROBLEM SIMILAR & CLICK KUDOS TO APPRECIATE MY ANSWER *.

• Hard drive G62 during hard drive test failure

  I get the following error; U0F671-5G96HB-XD002K-60XT03, when I run the hard drive test.  This means that the hard drive needs to be replaced?  Thanks in advance for your help.

  Sam

  Hello

  Yes, he does. It must be replaced with a new hard drive and a factory image recovery made. If you can still enter Windows all you can save on an external drive...

  If still in warranty, the hard drive is an element of guarantee replacement.

  Best regards

  ERICO

• Hard drive Test failure ID

  This morning I tried to boot up my laptop and he refuses to go to the login screen, it passed a test at the start, I then did a hard drive test and he failed to check the short DST.

  Its a HP Pavilion dv7 - 4267cl Entertainment Notebook PC

  The page id is: OXP1XG-5GX68A-9XLU3A-6OWMO3

  Any help would be great, thanks.

  It takes a computer hard drive laptop 2'5 ". You can get a 5400/7200 rpm speed and capacity (GB). A direct replacement would be the following: http://www.newegg.com/Product/Product.aspx?Item=N82E16822136568

• Pavilion x 360 hard drive Test failure 9F9XXS-73R751-XD7V6J-60RC03

  While trying to use a recovery USB disk sent to me by HP, the computer couldn't boot from the disk and default menus diagnostic. I ran fast disk diagnosis and the player failed with the error code 9F9XXS-73R751-XD7V6J-60RC03

  It is unclear how the USB system start to reinstall windows. I need to replace the disk hard until I can reinstall windows? I've owned this computer for 3 weeks, so it is still under warranty.

  Hello

  Error code 24 characters will be a Smart failure or disk Self Test - in both cases, just that HP replace the drive under warranty.

  If you live in the United States, contact HP here.

  If you are in another part of the world, begin here.

  Kind regards

  DP - K

• Laptop HP 255 G3: cannot retrieve... Hard drive test failed

  Crashed hard drive test failure ID: product QAPX62-7977R2-XD7V7F-605F03 ID: G4V03UA #ABA the hard disk capacity: 500 GB Hard Drive 1 Do I need a new hard drive? ... or just the recovery disk?

  A failure of the hardware ID normally means that the hard drive has failed. I have

  Is your laptop still under warranty?

  Check the status of your warranty here.

  Replacing the hard drive is under warranty without cost to you.

  You did a recovery from USB?

• main hard drive test giving fault

  I was installing antivirus software on my hp pavilion 1303au g4. After some time it freezes so manually restarted. Restart windows give me code error 0xc00000e9. I selected the system diagnostics in the bios and the selected hard drive test he gave me a fault 4% fine in full test and quick, but he went from smart hard drive test. Vulnerabilities error codes 0305 and 0303. Please help me I am a student and I have to finish my work. Help, please...

  Hi kit777,

  Welcome to the HP Forums!

  I would like to take a moment and thank you for using the forum, it's a great place to find answers. You have the best experience in the HP forum, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

  I see that when you tried to install an Anti virus software that you have received this error "0xc00000e9. It is usually indicatvie of a hard disk problem. The fact that the test drive is not also a 4%, confirms that the hard drive has problems.

  I strongly recommend to back up your data to avoid loss.

  You can try these step to help.

  Restart your laptop and press F8 shorten once per second to enter advanced startup options

  Select safe mode with command prompt

  Right-click on command prompt and run as administrator

  Type chkdsk /r and press enter

  It will attempt to repair the bad sectors.

  If he repair the hard drive, it is usually temporary and is likely to require replacement in the near future.  I suggest you only look to replace your hard drive.

  You can contact HP support for assistance to this process or other options that can be put at your disposal.

  You might also have a replace computer store, or you can do it yourself.

  Contact HP technical support to the 800-474-6836. If you do not live in the United States / Canada region, please click on the link below to get assistance from your Technical Support Sitemap HPregion number.

• Hard drive test failed

  Hello

  I have a laptop HP G72t-200 model.

  I had some computer problems, so I decided to do a hard drive test. While making the diagnosis, I got an error. This is the exact report:

  Test Drive: 1

  Smart Check: spent

  DST short: FAILURE

  FAILURE ID: PUXRWF-5526LK-XD0036-60WF03

  Product ID: WJ746AV

  Anyone has any info on this specific error? Let me know!

  Hello

  The error code will be a Smart failure or disk Self Test - in both cases, this would indicate that hard is defective and must be replaced.

  If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

  If you live in the United States, contact HP here.

  If you are in another part of the world, begin here.

  If you are out of warranty and would like a guide to replacing the hard drive yourself, let me know.

  Kind regards

  DP - K

• How can I reinstall audition CS6 upgrade after hard drive crash?  Qualifying previous product is not on my computer.

  How can I reinstall audition CS6 upgrade after hard drive crash?  Qualifying previous product is not on my computer.

  Never mind.  I found the license key for the previous product and was able to complete the installation.  Being a "pack rat" has its merits, sometimes.

• SMART hard drive check: failure

  Hi, whenever I start my laptop, I get an error of hard disk. The diagnosis of the system running, I found that my system got failed hard drive test.
  
  Failure ID: 94X5U0-6KV6SX-MFPWWJ-608603
  Product ID: D5F44PA #ACJ
  Test drive: FAILED.
  
  What should I do now? Is there a solution to this problem?

  Hello

  Error code 24 characters for Smart failure would indicate that hard is defective and must be replaced.

  If your laptop is still under warranty, contact HP (with code) and make arrangements for the disk replaced - you can check the status of your warranty here.

  If you live in the United States, contact HP here.

  If you are in another part of the world, begin here.

  If you are out of warranty and would like a guide to replacing the hard drive yourself, let me know.

  Kind regards

  DP - K

• SMART hard drive imminent failure

  Error message at startup, "SMART hard drive control has detected an imminent failure. I realized the full backup of the system as advised, and then run the System Diagnostics / the hard drive Test. The result of this test says:

  SMART check failed

  Failure ID: 9G9V5Q - 55G 656 - 9XL03G - 60DB03

  Do I have to change my hard drive, or - is this repairable?

  Hard drive 1 - model: WDC WD2500BEKT-60A25T1

  If I need again, what is the best place to buy (online)?

  Thank you

  Peter

  Hi, Peter:

  The drive needs to be replaced.

  If you want the same size, it is a very good model.

  http://www.Newegg.com/product/product.aspx?item=N82E16822136279

  Paul

• 1720-smart hard drive detects failure immient

  product name - Z420 HP workstation LJ449AV

  OS - Windows 7 64 bit

  mistake - then the system startup it shows this error

  1720-smart hard drive detects failure immient

  Failed disk: SATA0 (gray)

  In the absence of capital: #B8

  change the status of job worth its rebooted automatically

  only 2 months before our company bought this system, please provide a solution

  The hard drive is faulty and must be replaced. It seems that the computer was purchased about two months ago and is still under warranty. Please contact HP Customer Support in your region to demand service guarantee.

  Please send Bravo

• Replace drive hard hp pavilion dm3 after failure of hard drive test.

  All,

  I have a HP Pavilion Dm3. Windows 8 Beta. My error messages included: drive hard Test failed. Hard disk 1 (303) fast. Hard drive 1 full (395). Most recent upload has itunes. From what I see I need to replace my hard drive.

  My question is this; is there a manual or a guide on how to, 1. physically, replace the hard drive and 2. record information that may exist on my hard drive crashed? Thank you in advance for your help!

  Hello:

  There are many models of dm3.

  I pulled a repair of the dm3-2000 series. I hope that this layout is the same.

  Read Chapter 4 of the procedure on the removal and replacement of the hard disk. Do not throw the old hard drive.

  You will need to the caddy, the connector and screw to transfer to the new.

  http://bizsupport1.Austin.HP.com/BC/docs/support/SupportManual/c01893277/c01893277.PDF

  Before you remove the hard drive, you can see if you can copy your files on a USB portable hard drive by downloading, burn it to a CD (using the ISO burning method) and make a the Kapersky rescue CD bootable CD. This will allow you to see the folders on your C:\ drive using the method of the graphical interface of the program execution.

  Then you can copy and paste your files on your portable hard drive.

  If the rescue CD can not see your hard drive, there's probably nothing you can do anything to the drive for recovery.

  http://support.Kaspersky.com/FAQ/?QID=208282173

  Paul

• BSOD on install of Windows 7 after hard drive crash

  I have a HP Dv7 with Intel i7 and 8 GB memory. About 3 years.

  Recently, I lost my hard drive to a physical failure. I bought a 120 GB SSD as the principal and a 1 TB drive 7200 RPM as the secondary to be replaced. I ordered the HP restore kit to reinstall Windows 7, but each installation stops at "loading drivers" step and gives me a BSOD. I tried to remove the SSD drive and using only the hard drive, but the same results. Also tried to do a clean install of Windows 7 with an ISO image to a bootable USB key. The same problem. I also tried swapping the primary/secondary locations for readers.

  Nothing I have tried seems to work. I'm desperate for a solution! Why would I get a BSOD on a reinstallation of the software factory?

  I am trying install Windows 7 without SP1 to see if that works, but have no chance. What else can I try? What I have to install Windows 8 to work with the new hard drive or SSD? »

  I tried to restore 4 times (3 hours + per attempt). I tried the clean install of Windows 7 SP1 at least 10 times, each of them do not reach the exact spot. Windows won't INSTALL, so that steps can be taken?

  As I posted earlier, I had problems with installing Windows 7 on my laptop HP Pavilion Dv7 after replacing a hard drive defective. I ordered the kit of training materials ($60) and the operating system of restoration kit (essentially Windows 7 and drivers) on a 4 disc set. I paid the extra money for all accelerated for me.

  After you have installed a 120 GB SSD and the new 1 TB drive 7200 RPM, I tried to install the operating system using the DVD restore I ordered. Each installation took about 4 hours and each of the 3 times (i.e. 12 hours!) installation has failed at the end of the installation process. Then I downloaded a clean version of Windows 7 ISO and burned a bootable USB an attempt installs another 15, which also failed at the end of the installation process.

  In desperation, I contacted HP support and was informed that I had to pay for technical support. I must say that I was really disappointed by HP and HP «each incident» support I spent $59 and 3 hours talk with some idiots in the new Delhli, who accompanied me through a few tests of BIOS of base no matter what 3-year-old could have understood, I sent them a picture of the BSOD and error code, and they arrived at their 'solution' to send me my laptop to HP for them to install a new hard drive and reinstall the operating system for the pittance of $200 and 7 to 9 days!

  I refused their generous offer to relieve myself of the burden of $ 200 in my wallet and took the laptop to Fry when I bought it. After 15 minutes of discussion about my question, the tech told me that I needed to install the Intel drivers during the installation of Windows 7. He popped a USB key containing the Intel drivers, I've needed, continued with the installation of Windows 7, and I was back at home with a working machine within the hour. It cost me $35. A BARGAIN, given that HP, the company that BUILT my laptop was completely distraught about this problem and the only solution was to deprive me of my laptop for 9 days and during this time, charge me $200.

  So to all who read this, please pay NOT for the HP "per incident" support. They are slightly educated idiots who know no more about the HP product than your typical 3 yr old child. For example, they suggested that the HP laptop in my possession was "very sensitive" and I wouldn't be able to put 'any hard disk that was not exactly to the same specification as that was in it from the factory'.  Idiots.

  I you need to re - install Windows 7 on your laptop, visit the Intel website and download "floppy" (i.e. not the executable versions which self install) versions of their drivers for your laptop, load on a USB stick and when begins the installation of Windows 7 where it asks if you want to load the drivers, select the drivers on your USB key and installation will be smooth.

  Again, how is it possible that HP and their support forums are not aware of the problem or the solution? Seriously. This is probably the last HP I buy. Just exhausting and annoying to deal with this.

  Craig

  PS - My HP Pavillion DV7 is smoking quickly with the new solid-state drive and updated 7200 RPM secondary drive. * beep * thing boots like 20 seconds and Photoshop load almost INSTANTLY. Incredible.

• Pavilion P6-2469eo: Reinstalling windows after HARD drive crash

  Hi, I just bought a defective HP Pavilion P6 known.   After receiving and checking, it appears that the hard drive is faulty.

  The machine does not start, I have activated POST messages and now a screen message saying that 'no boot disk was detected, or the drive failed.    The DPS self test fails with code 7.

  I disabled the secure boot and can boot from a CD of Linux, so I know that, basically, the computer is still alive

  My question is, once I have comes from replacing the hard drive, I can get a copy of replacement windows to HP or do I buy one out of the copy of the Windows Tablet (or install Linux)?

  I was told that the machine is two years old and just out of warranty.

  Thank you!

  If out of warranty, you will most likely need to buy a set of HP or a partner of HP recovery disk. The good thing is that it's a reasonable price.

  http://h10025.www1.HP.com/ewfrf/wc/CLC?tmp_showAll=false&'destPage = document & cc = us & dlc = en & docname = bph07143 & lc = en & tmp_clcDestination = doclink