My fingerprint reader does not work for windows log on


aiv1bct,

Please take a look at the following file.

Find, open, and read the file named: simple instructions for upgrade HP SimplePass

NOTES

  • Order of events is important, in other words, you must reinstall the driver first and then deal with the software.
  • Version is important - use the latest 6.x version available in the help document.
  • If all else fails, you can try to create an additional administrator account – allows to implement your SimplePass.

Click on the star of congratulations !

It's a nice way of saying 'Thank you' for help.

Although I strive to reflect best practices of HP, I do not work for HP.

Tags: Notebooks

Similar Questions

  • Fingerprint reader does not work on Windows 7 64 bit

    T410 and use the latest version 5.9.4.

    Can I register my fingerprints and I can slide my finger to get access to the software.  However, when my computer is locked I can't use my fingerprint to unlock the computer.  If I use a finger not enlisted, she'll tell me it failed, but if I use a valid finger, nothing happens.  If I drag with a valid finger hurt, she'll tell me of poor quality.

    The previous version of the software was working before.  Having however not lucky with the latest version.

    Any ideas?

    Thank you

    I found a previous version of the software http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/fprx64_593_6264ww.exe

    I have he will try tonight.

    Edit: 5.9.3 works.

  • (SimplePass) fingerprint reader does not work or missing? (Windows 8)

    Hey guys,.

    I see many people running on the issues where he fingerprint reader does not work after the upgrade. Most of these problems come from the books that is not supported by Windows 8.

    If you run a question using biometric (fingerprint reader) missing or does not work to all install IT.
     
     
    THX

    Hope it will be useful.

    THX

  • Fingerprint reader does not work after the laptop awakens from his sleep.

    Pavilion DV6-6c15nr

    Windows 7 Home Premium

    Fingerprint reader works fine when the computer starts. The drive works fine if I manually lock the system. When the computer enters mode "sleep" through inactivity, then wakes up from his sleep, the fingerprint reader does not work. The player power led does not illuminate, the player does nothing if I drag a registered fingerprint. I must select use authentication information and enter the Windows password. Device Manager says device working properly but it doesn't help. I checked for BIOS, Windows and driver updates but I run in all aspects.

    Hello

    Uninstall the software and current driver for the fingerprint reader.

    Resources:
    Uninstall software in Windows 7

    Uninstall or change a program in Windows 7

    Download and install the latest driver from here.

    Download and install the latest version of the software from here.

  • U2413 SD card reader does not work with Windows 8.1

    My SD card reader does not work with Windows 8.1. There is no problem with the USB ports. Anyone else with problems?

    I have the same problem here too.

    The driver above does not work.

  • DV7-4073nr - fingerprint reader does not work after the upgrade to HP Support Assistant

    Hello

    I have a problem right now. The HP support assistant suggested that I had to upgrade the software of fingerprints to be upgraded and I did it without delay. Restart, the drive does not work. Windows 7 says it's a bad data. no password HP does. What should I do?

    Turn the computer off, and then once you turn on, keep the F8 key several times to load the "Windows Advanced startup options" screen. In this screen either select mode safety/Safe mode with networking and log in to your user account by entering the password manually.

    Once that is done, do a restore of the system through the control panel and restore your computer to an earlier date, whenever it was working fine. Once the restore process is done, change the settings for HP Support Assistant auto do not install updates

  • My built-in memory SD card reader does not work on Windows 8

    I installed Windows 8 on my new Acer AspireOne AO756 and the SD card reader does not work. I looked for some drivers and drivers Acer only give x 64 for Windows 8, but I only have x 32.  Everyone knows about this problem, and if so how to solve? Thank you

    Hello

    I understand that the casting of card reader does not work on your laptop.

    1. you get any error message?
    2 have you tried with different memory cards?

    I suggest you follow the steps mentioned below and check if it helps.

    Method 1:

    You can try to run the hardware and devices Troubleshooter and check if it helps.
    a. press the Windows key + R, type Control Panel.
    b. type troubleshooting in the search bar, click Troubleshooting.
    c. click on hardware and sound, click hardware and devices.
    d. follow the steps in the wizard to run the troubleshooter.

    Method 2:

    You can download the driver for the reader from the link below and install it in compatibility mode.

    http://Acer.supportscentre.com/driver-of-Acer-Aspire-one-ao756-Windows-7-32-bit.html

    You can follow the link given below to install the driver in compatibility mode.

    What is program compatibility?

    http://Windows.Microsoft.com/en-us/Windows-8/what-program-compatibility

    Make the programs more compatible with this version of Windows

    http://Windows.Microsoft.com/en-us/Windows-8/older-programs-compatible-version-Windows

    Hope the helps of information. If you have questions related to Windows, please do not hesitate to post, we will be happy to help.

  • HP OfficeJet Pro 8500 A909: Hp Solution Center does not work for Windows 10 installed

    Since windows 10 my HP OfficeJet Pro 8500 A909 will not scan unless I run through the diagnostic tool and then do a test of loading scan. I used to do that through the HP Solution Center, but this doesn't seem to work. His charges and must charge bar but just Flash when you click it. I ran all online and diagnostics Windows, uninstalled and reinstalled on HP website and downloaded new drivers. It still does not work. Windows tells me that all drivers are up-to-date. Out of options.

    Hello

    Could be updated Windows 10 recently. Please check your history of updates of Windows 10 and remove/uninstall kb3132372

    Note: Microsoft is working with Adobe now:

    https://support.Microsoft.com/en-us/KB/3132372
       
    To uninstall this update, click Control Panel, click System and security, click on view installed updates in Windows Update, then select in the list of updates.

    Kind regards.

  • X1CT - fingerprint reader does not work

    Hi all

    The reader of fingerprints on my X1CT does not work. When I ran Lenovo Fingerprint Software, I got an error message with the error code "E7210001." Someone knows how to fix this?

    Thank you.

    Best,

    Ahn

    Thank you very much for your message.

    Windows ran just automatically being updated, and then the device of the fingerprints came back to life. I did nothing special.

  • HP Envy dv6 7323 CL: my fingerprint reader does not work

    My fingerprint reader has stopped working.  It is a validity sensors (WBF) (PID = 0018). It worked once I updated to Windows 10 but has stopped now. I opened the Device Manager, the device was hidden, and when I tried to update the drivers of the update of the driver indicates that all the drivers are current, this is checked when I open the 'Détails' tab and go to the section selected user driver installed (). I then checked the "General tab" which had the following message now, "this hardware device is not connected to the computer. (Code 45); To resolve this problem, reconnect this hardware device to the computer. "Then I checked under"location information"that are listed as port #0003. Hub_ #0001. Additinally, verifying the Universal Serial Bus controllers it lists a device with the following message, "unknown USB Device (device descriptor request Failed)."  Under details, I noticed the following: location information is port #0003. Hub_ #0001. The problem code is 0000002B. On the tab "Général" is the message "Windows has stopped this device because it has reported problems. (Code 43) »

    Hello @Skipnielsen,

    Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

    I read your post on the fingerprint reader and wanted to help you!

    Try uninstalling the driver and let the search system for a compatible driver.  If you still have problems, try to review the following document and let me know if this can help:

    HP Notebook PC - a (Windows 8) fingerprint reader troubleshooting

    Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

    Have a great day!

  • Family timer does not work for Windows 8

    I can view the activity report and check the websites visited, but everything doesn't seem to work properly.  The time settings and the curfew does not work and when I view the reports using pc is far from what is used.

    Hello

    I would like to you can check this post about delays on parental control. Refer to the post of Eugene_R.

    Time does not

    Moreover, in a resolution of the initial problem, I suggest that reconfigure you the account user. Here's how:

    In Windows 8, you can use accounts of Microsoft as a user. You just link the Microsoft e-mail account to the new standard user. Follow these steps:

    Note: Make sure that you have an internet connection to create a user with a Microsoft account.

    1. press Windows key on your keyboard to access the applications screen.

    2. tap create an account (you will be redirected to search application screen automatically).

    3. click on settings (second option with the gear icon).

    4. click on create an account on the selection to the left pane. (You may be prompted for access admin select an admin user, and then enter the administrator password).

    5. in the account management window, click Add a user account.

    6. you will be prompted to add a user, enter the Microsoft account email address in the text box then click on Next.

    7. check This is a child account? Turn on family safety for PC usage reports.

    8. click on Finish.

    After you create the child account, you can then go to the Family Safety website, log in using the parent account and then manage restrictions and control of your child options.

    Second: In case you want your child free of any restriction which actually an adult account, you will need to just make sure that he or she is not a member of the safety of your family to check on the Family Safety website. To remove a child, go to manage the list of the members of the family. Select the account you want to delete by checking the box on the right, click on remove, then confirm by clicking on remove again.

    In case you have problems after deleting the account as a child, please update the personal data of the account by connecting to https://account.live.com/summarypage.aspx.

    Note: If you are currently logged in using your account, you must open a session and re-enter your child's account.

    Thank you.

  • Webcam does not work for Windows 8. Help, please.

    Hello

    I use the webcam on my laptop a bit, but recently, it has been in place. He decides little when he wanted to work. However, last week it stopped altogether. I went into Device Manager to try to understand what could be the issue but my phone shows No imaging devices!

    My phone is a Samsung NP350EC A0CDX.

    Can someone help me please get my webcam working again, because it is very important, and I can't afford to buy one that will clip on my laptop as a substitute.

    Most often when a device does not work, it is because the driver is damaged. Re-install a new copy should help

    http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly? SignedIn = 1

  • Fingerprint reader does not work under Win 7

    I have a T500 which I just upgraded from Windows Vista business to Windows 7 Professional.

    Everything except the fingerprint reader and Wireless Broadband seems to work.

    The fingerprint reader is Authentec AES2810, with driver version 2.0.0.18 dated 24/11/2009.

    If I run the footprint of Lenovo software version 3.3.0.58 I get the error that the software cannot

    communicate with the probe.

    Wireless Broadband card is the Ericsson F3507g. The following drivers are installed:

    Network cards:

    -F3507g Mobile Broadband Driver, version: 1.0.0.52 dated dated 29/07/2009

    Ports (COM & LPT):

    -Ericsson F3507g Mobile Broadband minicards GPS Port (COM6), version: 1.0.0.28 dated dated 29/09/2008

    -F3507g Ericsson Mobile Broadband Device Management (COM4), version: 4.54.7103.1 dated dated 26/06/2009

    Chip card readers:

    -F3507g Mobile Broadband USIM Port, version 6.0.0.7 as of 12/05/2009

    Even if there is information about the drivers listed above says the USIM card device:

    "No drivers are installed for this device".

    Universal Serial Bus controllers:

    -F3507g Mobile broadband device, version: dated 4.54.7103.1 dated 26/06/2009

    If I use the ThinkVantage Access Connections software, I get the following error message:

    "The current wireless WAN connection is managed by another client utility.

    Close the client utility, and then try again. "But to my knowledge no other wireless broadband client is running.

    If I try Mobile Broadband Connect through Vodaphone UK interface, I get the following error message:

    "No found Wireless Broadband Mobile device."

    And finally, if I try ThinkVantage GPS I get the following message:

    "The GPS NMEA CPM port is not available. You should check the following things.

    -Another GPS application using the COM port.

    -COM port is disabled. You can activate the COM port in Device Manager.

    Windows Vista, the fingerprint reader both the wireless broadband device worked without

    all of the problems. Anyone have any ideas on how I can solve these two problems.

    Best regards

    Frode

    Hello FrodeW!

    Can you do me a favor and test this theory please (use the driver Lenovo Authentec, do not use the Microsoft Update driver):

    http://forums.Lenovo.com/T5/R-series-ThinkPad-Laptops/problem-with-my-fingerprint-reader/m-p/209486#...

    Thanks in advance.

  • Tecra M2 - card reader does not work on Windows 7

    Hi all

    I installed Win 7 on my TECRA M2 and everything worked well at the same time... except for one thing! The SD card reader is not recognized (works well with XP).
    Hint please?

    Thanks in advance

    JP

    Hello!

    The card reader is listed in the device with the yellow exclamation point Manager?

    Normally, I suggest that you should try the Windows Vista driver card reader, but there is no driver on Vista card reader available on the Toshiba site.

    So it seems that you have to live with this problem or you try a driver from another laptop computer card reader

    Good bye

  • LaserJet 1022n pilot Wireless does not work for Windows 8

    I am just checking that the 64-bit of Windows 8 for the 1022n driver will work for wireless printing. I have been unable to operate and I noticed that the pilot says that it is for basic printing. Does that mean he does not support wireless, and if yes then when they will fix it. Anyone know?

    I'm sorry you have a problem with wireless printing. I'll be happy to help you with this problem.

    The BASE DRIVER means that you will not be able to SCAN and other features with the software. You can print only.

    It seems that this printer doesn't have the feature wireless without (external optional accessories). The Laserjet 1022NW printer, had the wireless feature, but you will need to connect to this printer via USB cable.

    '"Click the WHITE STAR if you want to say thank YOU" '

    I hope this helps.

Maybe you are looking for

  • sync iPhone with iTunes issue

    I try to sync to my iPhone, but get the error message that it "cannot be synced because there is not enough free space to hold all of the selected items (262,1 required Mo, 489,3 Mo available)" is meaningless.  I tried to restart the phone, but that

  • P50T who-A-113 - device missing BT after Win update 8.1

    Hello; First of all, I would like to mention that I tried all the solutions on the web that is about even close to my problem but still not arrived to fix. So I decided to write here and hope someone knows how to solve the problem. I have a Toshiba b

  • Re: Question about dual OS and recovery

    I want to set up a dual boot option and not need to have all your hard drive reformatted when I use the recovery disc.My previous machine (a non-Toshiba) only reformatted the score required for the operating system is reinstalled. But this seems not

  • Re: Need to display driver just for my atellite L300D

    Hello I have a problem. I installed new Windows Vista 32 bit on my laptop and want to download all the required drivers but I m missing the drivers for the graphics card and net.I tried to download them from the download page, but could not do this.

  • Characters of legal Firmware Password

    Characters of legal Firmware Password What are the legal characters to use the password of the firmware for a mac. I read alphanumeric are accepted and that of other characters may cause a problem, but this seems silly. What characters are allowed as