My Folio 9470 fingerprints m dowsn can't work after a long turn outside

I use HP Folio 9470 m, my problem is:

1. stop my and hold it for the night

2. I turn it on the next morning, the BIOS asked me the password or fingerprint to log.

3. I tried several times with the fingerprint but it does not work, even I click the button 'User footprint' and analyze my finger but it still does not work

4. I enter my password, then starts OS off my computer

5. I turn it on after his stop, the fingerprint now works again.

The problem happened every morning, when I try to start my computer after a long day to the next. It will never happen if I stop in no time (1 or 2 hours).

How can I solve this problem?

Hello ChuongDuong,
Welcome to the HP Forums.

I'm sorry, but to get your question more exposure, I suggest posting in the trade forums, since it is a commercial product. You can click here for the link.

Thanks for posting on the HP Forums.

Tags: Notebooks

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