my laptop stops when I connect to the internet, please help

whenever I turn on the internet my laptop stops and it does not matter if I use it wireless or cable, stop it anyway please help

Hello

  1. Do you receive messages before you close them?
  2. The problem occurs when the laptop connects to the network, or an Internet connection is established?
  3. What is the brand and model of the router?
  4. Who is the ISP (Internet Service provider)?
  5. What is the brand and model of the laptop?

Method 1: Try to reset the router and see if that helps.

Note: help on resetting the router, please consult the manual that came with the router or router contact manufacturer.

Also the updated firmware for the router on the router manufacturer's website.

You can also refer to:

How can I troubleshoot network card?

http://Windows.Microsoft.com/en-us/Windows7/fix-network-adapter-problems

Method 2:

I might suggest to run a full scan with your anti-virus/anti-malware software installed on the computer and see if you find something. If necessary you can also use the Microsoft Safety Scanner:

http://www.Microsoft.com/security/scanner/en-us/default.aspx

Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

Please post with the State of the question.

Tags: Windows

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