My macbook is infected with a virus, adware?

I clicked on the quest for the card, and all of a sudden, a red screen on my browser and a popup indicates that my computer is infected with a virus, adware. I read a few other posts telling us a scam, but I can't click out of this! I am in google chrome and it won't escape and I cannot click outside the second small pop up that tells me call some techniques dumb assistance number!

It's a scam. Do not click on and links or call the phone numbers. Just ignore it if you can. If this isn't the case, then see this:

Useful links about Malware problems

Open Safari, select Preferences from the Safari menu. Click the Extensions icon in the toolbar. Disable all Extensions. If it stops your problem, then re-enable one by one until the problem returns. Now remove this extension as it is the origin of the problem.

The following comes from user stevejobsfan0123. I made minor changes to adapt to this presentation.

Difficulty of pop-ups in browser that support Safari.

Common pop - ups include a message saying that the Government has taken over your computer and you pay release (often called "Moneypak"), or a false message saying that your computer has been infected and you need to call a number of tech support (sometimes claiming to be Apple) to get it to be resolved. First of all, understand that these pop-ups are not caused by a virus and that your computer has not been assigned. This "hack" is limited to your web browser. Also understand that these messages are scams, so don't pay not money, call number, or provide personal information. This article will give an overview of the solution to remove the pop-up window.

Quit Safari

Usually, these pop-ups will not go by clicking 'OK' or 'Cancel '. In addition, several menus in the menu bar may become disabled and show in grey, including the option to leave Safari. You'll probably force quit Safari. To do this, press command + option + ESC, select Safari, press on force quit.

Relaunch Safari

If you restart Safari, the page will reopen. To avoid this, hold the "Shift" key when opening Safari. This will prevent windows since the last time that Safari was running since the reopening.

It will not work in all cases. The SHIFT key must be maintained at the right time, and in some cases, even if done correctly, the window is displayed again. In these circumstances, after force quit Safari, turn off Wi - Fi or disconnect Ethernet, depending on how you connect to the Internet. Then restart Safari normally. He'll try to reload the malicious Web page, but without a connection, it will not be able to. Leave this page by entering a different URL, i.e. www.apple.com and try to load it. Now you can reconnect to the Internet and the page that you entered is displayed rather than the malicious.

Remove the browser pop up problems

Malwarebytes | Free Anti-Malware detection and removal of software for

Apple Macintosh computers

Adblock more 1.8.9, GlimmerBlocker, or AdBloc k

Remove the adware that displays pop-up ads and graphics on your Mac

How to remove adware FlashMall of OS X

Stop advertising and pop-up advertising windows in Safari - Apple Support

2.11 DetectX

Tags: Notebooks

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    --------------------------------------------------------

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    -----------------------------------

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    ----------------------------------

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    --------------------------------------------------------

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    -----------------------------------------------------------------------

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    Original title: * address email is removed from the privacy *.

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    Thanks for posting your question in the Microsoft Community forums.

    I see from the description of the problem, your computer has been hacked and that the computer is infected with the virus.

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