My OfficeJet Pro 8500 will not install on a fresh install of Win7.

The complete SW installs fine, is the printer but when I try to install it, it does not install.  Solution Center does not start and says I need to plug in the USB cable.  The printer is a printer wired (ethernet to my wireless router cable) and I'm installing on a laptop (wireless).  I used the network installation and selected the wireframe option in trying to connect.  Wrong driver installed, maybe?

Hi daves000,

If you have the printer ethernet connected to the router, but the wireless laptop is connected to the router, which you must select the type of wireless connection during installation. Let me know if this solve your problem?

Tags: HP Printers

Similar Questions

  • HP Officejet Pro 8500 will not send or receive faxes

    HP Officejet Pro 8500 will not send or receive faxes. 'Run Test Fax' indicates that everything passes.

    Then see HP support pages for your model, its their equipment & the fax is independent of the victory

  • All-in-one Officejet Pro L7780: driver HP Officejet Pro L7780 will not install with Windows 10

    Recently, my HP Officejet Pro L7780 stopped printing. I uninstalled the driver and then reinstalled the driver from the HP website. Every time, when installing, I get a message that "bing bar does not work on this version of Windows. Once the installation is complete, the test page is fine but I can't print from one of the applications (e.g., WORD, Adobe Acrobat, etc.), getting an "Error printing" message, rather than each time.

    I use Windows 10. The printer was working fine since I've upgraded to Windows 10 until recently.

    I've uninstalled and reinstalled the driver several times as suggested on the HP website. Any suggestions on how to solve this problem.

    Thank you.

    Hello @AMNYC2015and welcome to the Forums of HP, I hope you enjoy your experience!

    I see that you are having errors in the print driver. I would like to help!

    I recommend to remove the cartridges ink and starting by a power reset.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

    I also recommend running the HP Print and Scan doctor.

    Good luck and please let me know the results of your troubleshooting operations. If this solves the problem, click on accept the Solution below, as well as others to find the answer.

    Thanks for posting on the HP Forums!

  • HP Pro 8500 will NOT install win7 64 bit - windows above firewall stops

    ... Here is my PROBLEM and ready to pull of this printer and then bury it with a smile.

    Windows Firewall turned OFF stopped and must run to install the software.  Click FIX to continue.

    (REASON I DID NOT RUNNING WINDOWS FIREWALL IS DUE TO HAVE VIPRE RUNNING AT LA PLACE)

    (THIS SOFTWARE IS VERY STUPID AND CANNOT HAVE ANOTHER INSTALLED FIREWALL APPLICATION, WINDOWS ONLY)

    Service: MpsSvc (name of windows firewall)

    All questions MUST be fixed before the installation of the software to continue.

    =========

    Now I'm grey boxes to go anywhere with.

    either I turn on shit, that does not work when it is installed since I was turning right away since I use another application of virus named Vipre Premium which is MUCH MUCH better than anything out there and not a big EATER.

    disable the windows & vipre firewall & reinstall the HP software.

  • My new HP Officejet Pro 8600 will not analyze superior at 300 dpi of the location of the single document.

    My new HP Officejet Pro 8600 will not scan more than 300 DPI when scanning individual photos on the glass plate. I do not use the document feeder. I use this printer wireless on an iMac and a PC.

    Hello

    You can pass the value of hp scan: launch of the demand application, select the shortcut to scan (PDF or JPG to the left) and change the resolution you want and save.

    This will send down the printer settings. So the next time you scan, the printer uses these settings.

    Good impression.

  • OfficeJet Pro 8500 will reinstall not connection

    Hello!  I'm terribly frustrated and don't know what to do next.  I have a printer all-in-one HP Officejet Pro 8500 A909g wireless that is about 3 years old.  Recently, I replaced my laptop for a HP running on Windows 7 64 bit.  Easily, I installed this printer on the phone two months ago and had no problems.  However, over the weekend, while on vacation, I tried to install another printer hp (5510).  I had the disc, followed instructions, etc.  But the printer would not work... period.  I ended up uninstalling.  But for some reason, try to install this printer screwed up of all impressions.  It's a different story, but I finally got my Adobe PDF printer works again.

    Back to today... I'm trying to print something and realize my 8500 printer is listed under "Devices and printers" and all programs are installed, but it will not be printed.  It shows no communication with the printer.  I am sure that he had to do to try to install the 5510.  After hours of troubleshooting, I finally uninstall the 8500 and try to reinstall.  (Remember, it worked fine before this past weekend!)  I downloaded from HP site because my installion CD does not support Windows 7.  For some reason, all the drivers will not download.  I tried FOUR TIMES.  I ran troubleshooting, diagnosis... you name it.  The printer appear in the programs, but not the devices and printers.

    I have connected the printer via USB directly to my computer and it has yet to install correctly.  Wired and wireless configurations show no connection to the printer.

    I'm not an expert, but can generally understand things.  I installed this printer even on three different computers all current to run Windows 7 and have never had a problem.  Help, please!

    Curiously, I did this throughout this process today, and it could find the drivers of 4 numbers.  Being extremely frustrated, I decided to restore to a point before that I tried to install this second printer (which I am certain is the root of all my troubles).  By some miracle, it's what needed!  Everything works now.  Thank you once again, Shane, for all your help and patience.

  • HP officejet pro 8500 A910: HP officejet Pro 8500 A910 not found.

    When I click the Start scan this popup HPScan happens, however until I uninstalled and reinstalled via software CD there was an another popup that said cannot communicate with a list of things to do including unplug it 10 dry. the router etc and printer.  Which does not appear more and before that, when I printed I need to clear the province of Quebec before the printer would print: WordDoc. Now, it has nothing hanging in Quebec and fact to the printer, but I can't scan. I contacted Sitecom and done everything I can do with them. The IP address is not appear in the properties of the printer, it shows a WSD Port and not TCP/IP. WIFI summary information indicates an IP address which has been registered before the last week power issue. Since this issue, the analysis did not correctly. A month ago there is power problem and when it was all done with, as well as of Sitecom and WLR 5002-AC750 everything worked on this IP address 192.168.2.99; but now the router is not displayed it and when I try to make a connection static it will not accept this IP and indicates the reason because he's not with the router IP listing series. I even restored HP printer, etc. Sitecom said I need to contact you because of the language of the printer or something like that. Please do not forget that helped Sitecom there are a lot of things a few weeks and you have the printer works on the router etc. is not that they are unwilling to help, they are now limited to go further in the problem of scan and I can't give them an announcement IP of the printer that works with the router , but it feels so... How can I get this IP?

    Hi @newdawn,

    Welcome to the Forums of HP Support!

    I see that your HP Officejet Pro 8500 A910 printer will not communicate wirelessly on your network. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

    I understand that you attempted to assign a static IP address, but the INVESTIGATION period is to give you questions. Please the following steps to help solve the problem.

    What is the IP address of the computer?
    It starts with 192.168.2.XXX?

    • If the computer has a different IP address, such as 192.168.1.XXX. This means that the computer and the printer are on different networks.

    If so, please proceed as follows:

    • Restore the default settings of network on the printer.
    • Run the configuration wizard wireless for reconnected to the network.
    • Click here to update the firmware of the printer.

    TIPS:

    • Don't hide the SSID (network name).
    • What type of encryption are you helping? HP recommends WPA and WPA2.
    • You have a double router broadband? Make sure that the two groups were not the same network name.

    If the problem persists, you may encounter an IP address conflict. It's a good idea to assign the printer a static IP address outside your DHCP range. For example, some routers default DHCP is located between 192.168.0.100 to 192.168.0.200. So, I would use 192.168.0.232.

    To assign the static IP address, use the following steps as a guide.

    • Print a Page of Network Configuration menu of the printer front panel. Note the IP printer. IPV4 address
    • Type the IP address in the browser to bring up the SAP.
    • Choose the network tab, then wireless on the left side, and then select the IPv4 tab.
    • Select Manual IP.
    • Enter your IP address manual (192.168.0.232)
    • Enter 255.255.255.0 for the subnet mask, except if it is different.
    • Enter the IP address of your router that sits on the Network Configuration Page) for the default gateway.
    • Please, click on manual DNS server. For the preferred DNS Server Manual please enter 8.8.8.8 and the Alternate DNS Server Manual, please enter 8.8.4.4.
    • Click on apply.
    • Restart the router, the printer and the computer.
    • Test printing and scanning.

    You can try to change your WSD printer port by a Standard TCP/IP port.

    Switch your printer WSD for a by Standard TCP/IP port port To do this, you will need your current IP address printers.

    You will then want to follow these steps for the switch port:
  • HP Officejet Pro 8500 A909a scanning install computer

    I have a HP officejet pro 8500. It is installed, and I can easily print to it from my laptop. The scanner works I can scan to a USB device and then manually the port to my computer to download on the internet. However, it the device does not have a target to scan computer.

    (1) the printer is connected via an ethernet cable.

    (2) the printer and my computer are connected for printing, but does not scan.

    (3) I tried to reinstall the drivers for the device (found here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=3752... but it has not solved the problem.)

    I'm looking to bind the scannerwith my computer. I don't know how to do this. I know that it is not currently bound.

    In addition the product user guide (found here: http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&lc=en&os=4062&product=3752456&sw_lang... was not helpful for that matter.)

    Help!

    thenextbesthang

    This article can help get back you on track. Give the steps a shot and let me know the results:
    http://goo.GL/FZ5RF

    Good luck!

  • OfficeJet Pro 8500 does not accept the new cartridge

    My OfficeJet Pro 8500 has 910g does not accept the new magenta cartridge. It displays replace following used cartridge in the order of printing continues (translated from Swedish). I've done various resets and now to restore the alos an OOB (out of the box), does not help. My weighs 40g 940XL cartridge so I know what it it not empty. I have read a lot about the problems of cartridge maggenta but found no solution. The printer is fine, but this problem is driving me crazy! I have always recommended HP printers and have owned quite a few over the years,

    No problem, I understand.

    I think that could happen is that the oval pin mechanism comes into contact with food has become defective over time. Its supposed to sink to bottom when feeding is complete (on inserting). Over time as the ink level runs the mechanism will expand gradually until you reach full extension on what an ink level alert is triggered. What might happen in your case, is that the mechanism is not entirely depressing even when the new full provision is inserted. This would explain why to apply the tape inside the oval window on the supply allows the new offer be detected. Unfortunately, the fix for this would be to have the machine. If you think it's something you want to do here is a link where you can check the warranty status of the printer and based on this status, you will be presented with relevant options

    http://h10025.www1.HP.com/ewfrf/wc/weInput?cc=us&DLC=en&docName=c01321436&LC=en&product=4116838

    With regard to the branch point the device directly into the wall socket, sometimes for some questions (usually power up/on) the resolution can be plug directly into the wall in the routing through a power bar or surge protector can induce weak variations of the voltage applied to the unit. However, this should not be a factor in the problem you are experiencing, so there should not be any need for you to change your current configuration.

    More sorry that you are having a problem with ink level detection on your device. Please post back with other questions.

    Best.

  • OfficeJet Pro 8500 A909a not print correctly

    OfficeJet Pro 8500 A909a

    Windows 7

    I can't print now with my usual USB connection, directly from the computer USB for printer, even if another computer can print to it via a network connection.  After printing, I open printer in devices and printers, there is a ghost copy to the printer and the printer itself is ghost, indicating that it is in offline mode.  After you open the Quebec, the file is listed with a message "error-printing".  I can remove the copy to the printer and to set the printer online, but the process is repeated each time.

    I: restarted the computer and the printer, run the troubleshooter printer with no problems, noted, tried the USB cable to a different port, execute printing and doctor Scan and my computer 'sees' the firmware, printer and resettled drivers and restart the print spooler.  There is no hardware problems - it will print on the other computer and copies, etc very well.  I have not tried another cable because I have a step and assume if my computer can see the printer should work.  One final note: there was a bolt of lightning about 100 yards away for the weekend. first thing Monday back to work is when I noticed the problem.

    Please help, I did research for hours without success...

    Tried the printer with 2 different usb cables to another computer and it never worked.  I think that the usb port on the printer has been fried.  Bought a new printer works fine.

  • Acrobat Pro DC will not install

    I bought Acrobat Pro DC and it will not install on my computer. Just, I get an error message that says: "the Acrobat installer encountered an unexpected failure. Please try again. If it continues to fail, contact Adobe technical support. »

    1. uninstall other programs of acrobat and adobe reader.

    2. restart your computer.

    3. clean using the following tool:

    Download Adobe Reader and Acrobat cleaning tool - Adobe Labs

    4 restart your computer.

    5. install Acrobat Pro Dc using the following link:

    https://creative.Adobe.com/en/products/Acrobat

    Should help

    Please also check the system requirements for Acrobat Pro DC:

    System requirements | Adobe Acrobat Pro DC, Adobe Acrobat Standard DC

  • Update since Adobe Acrobat XI Pro, Acrobat Pro DC will not install

    I was updating from Adobe Acrobat Pro XI to Adobe Acrobat Pro Dc and it will not install nor use it or allow me to uninstall Adobe Acrobat Pro XI and even with creative cloud.

    HELP HELP! I was talking from 10:30 to 14:30 today and still no luck.  Microsoft contacted and they couldn't figure it out says to contact Adobe.

    Hey Deac73,

    Could if it you please let me know what happens when you try to install Acrobat DC on your machine.

    You get the error message during the installation of an upgrade to the DC version >?

    What version of operating system do you work? Re you logged as administrator?

    If you are a Subscriber CC, then you can try to install Acrobat DC here:

    Free Acrobat Pro DC | Download Adobe Acrobat Pro DC free trial

    Please let me know if it helps.

    Kind regards

    Ana Maria

  • envy5530E will not install drivers win7

    I 5530th DESIRE which will not install the driver on a gateway computer that has been upgraded to Windows 7 32 bit Vista. I applied the patch to the tha, but it almost always fails at the end, and then cancel the whole installation. There is no error message or the displayed codes. Need a boost in a certain direction.

    I had to do a system reinstall to correct the problems of som with an analysis of the file system, and then everything worked correctly.

    Thanks for the help.

  • OfficeJet Pro 8210: Officejet Pro 8210 will not print - need to finish the setup message

    I have installed, implemented the 8210 OfficeJet Pro, HP Universal print driver HE managed mode, installed ink cartridges and printer alignment sheet printed.

    I plugged it in via USB, and the system set up the printer correctly.  I went to print a test page and the printer displays the following message:

    'To print, you must complete the installation.  Press OK and follow the instructions or choose? ».  I press OK, but nothing is displayed, it just goes back to the main menu and the help screen is useless.

    I can print reports in the menu of the printer very well, it will not just print the system Windows 10.

    I've implemented 8 of them exactly the same way with no problems.  I think I can try free managed mode.

    Does anyone know how to reset the printer to factory specifications, so I can restart the entire process to help self-directed mode?

    I took a cat with HP to solve the problem yesterday.  We had to install the full version of the software rather than the base driver.

    It's strange because I had a different Pro OfficeJet 8210 on my work system a few days earlier by using the old driver.

    In any case, it worked, so the problem is solved.  Sorry for without closing the post earlier.

  • HP Officejet Pro 8500 does not print documents and reports for Quicken 2008

    New computer will not print in Quicken 2008 software.  Tried all the possible solutions. I installed Windows 7.  I downloaded and installed the new software for HP Office Pro 8500 work with Windows 7.  Software program Quicken 2008 order printing accordingly.  All other software programs prints perfectly. Help!  I get no support Quicken's help.

    Message edited by Tiger-Pope on 28/10/2009 15:38

    Tiger-Pope wrote:
    New computer will not print in Quicken 2008 software.  Tried all the possible solutions. I installed Windows 7.  I downloaded and installed the new software for HP Office Pro 8500 work with Windows 7.  Software program Quicken 2008 order printing accordingly.  All other software programs prints perfectly. Help!  I get no support Quicken's help.

    You have the 64 bit version of Windows 7?  This thread suggests printing from Vista 64 bit (and WIn 7 would be similar) is a problem in Quicken 2008 and 2009.  The thread suggests there is a solution, but the link requires registration for the forum of Quicken and who did not work for me this afternoon.

Maybe you are looking for