My plan was to be renewed, on 31 May, but stop working before that. I'll be without him for 48 hours

I have an annual plan of creative cloud, received the information that it would be automatically renewed and the expiration date is May 31.

To my surprise, we begin to receive messeges alert for expiration. Today, May24, the application stop working and we coudnt activated. We asked the support who said that it was a server issue, and it would take 48 hours to fix.


They have not solved the problem, I have deadlines and requires software, not from time to time.


How a company just don't take into account customer and what happens? There is no other way?

Thank you

Sergio

Hello

You will need to contact support by calling/chat for this request.

Contact the customer service

* Be sure to stay connected with your Adobe ID before accessing the link above *.

Please see Support FAQ: how to contact Adobe for support?

Hope that helps!

Kind regards

Sheena

Tags: Adobe

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