My touchpad is erratic. Therefore, I installed a mouse, but he keeps going offline and must be reconnected. Using Windows xp. Pls answer to * address email is removed from the privacy *.

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  I tried several times to install an update that is imported, but it keeps giving me an error 646 one code I can't find an answer to how to solve this problem.

  the KB includes an automated fix 50461 which corrects the problem, look here: http://support.microsoft.com/kb/2258121>

  Suggest you download and save the fix it.

  Then close all open programs and browsers before running MSFix it 50461.msi.

  Let me know if this helped.

• I installed successfully elements 13 and when I tried first, there was some available updates that have been installed successfully, but they keep reinstalling over and over again. Now what should I do?

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  Hi George,

  Please reset the Photoshop elements preferences and see if it works fine.

  Steps to follow:

  Do one of the following: press and hold Alt + Ctrl + Shift (Mac: Command + Option + shift) immediately after that Photoshop Elements begins to launch. Click Yes to delete the settings for Adobe Photoshop Elements.

  Related link: the preference file locations | Photoshop Elements and first Elements

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  ~ Mohit

• I installed creative cloud, but it does not open and does not help re - download

  If im using windows 8 and I wanted to get adobe flash professional so I did. downloading the game in upwards and installed fine but now when I try and open the creative cloud, that nothing comes. I tried it troubleshooting because I have no idea what to do and nothing helps, I also tried to reinstall but now it is stuck at 5% and then closes right down. I then delete the whole to the top and re download and installs fine, but then the custom of real application opens anything like the first time. Now, even if I delete and uninstall everything it just install it. It shows on my account ive paid for it. I don't really know what to do

  Uninstall Adobe Creative Cloud application.

  If you face any issue and impossible to uninstall follow steps below:

  First try with CC Uninstaller, if it does not, run Microsoft Fix tool.

  (1) CC Uninstaller:

  Using creative cloud | Uninstall the creative cloud desktop application

  (2) Microsoft fix it uninstall / install the tool:

  http://go.Microsoft.com/?linkid=9779673

  After removing Adobe Creative Cloud applications, follow these steps:

  Step 1:

  Open the c: drive and navigate to C:\Program Files (x 86)------\Adobe " common files".

  Open the Adobe folder and delete folders named Adobe Application Manager and OOBE.

  Step 2:

  Navigate to C:\Program Files (x 86) \Adobe.

  Open Adobe file and if present the file to remove Adobe Creative Cloud . [* important]

  Impossible to remove? Rename it to Adobe Creative Cloud centenarians.

  Step 3:

  Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.

  Type below command and press the enter"" key.

  AppData

  Then go to the Local > Adobe.

  Open the Adobe folder and delete folders named AAMUpdater and OOBE.

  Step 4:

  Make sure that Adobe Creative Cloud is not listed in the control panel > programs and features. list.

  Then, download and install the Adobe Creative Cloud app and check.

  https://ccmdls.adobe.com/AdobeProducts/KCCC/1/Win32/CreativeCloudSet-up.exe

• Impossible to install InDesign once removed from the computer

  Hi Indesign users,.

  Here are some technical details:

  1 MacMini 3.1, 6 GB RAM, OS X 10.9

  2 adobe CC - InDesign, Photoshop, Illustrator

  3 inDesign has worked flawlessly until this morning.

  4. no update yesterday (Saturday, 30 November) and today (December 1)

  5. no fonts installed in between.

  What I did:

  This morning (1 December), I tried to open an InDesign file to check if my coworker has completed the project. The file is hosted on Dropbox in a folder that we share. Therefore, I did what I always do with any of my files IND: double-click it to open it. It has the file open, showed me a white screen with all the menus and tools of InDesign. And it was like that for several minutes until I decided to force IND quit smoking.

  Then I tried again simply open the IND software. IND began to gave me an error like: IND is blocking down a serious error...

  I turned off the computer, and he did it again. InDesign has the file open correctly, but I can't do anything: no no scrolling, no navigation between pages, nothing. He froze showing me a cursor circle Rainbow for the minutes. So, I decide, once again, to force the software to close. I can't open InDesign at all after that. The same serious error message is shown.

  I have delete all kinds of files based on things I've read on the forum: caches, workplaces etc. Nothing has worked.

  As I had enough of these errors I lived several months ago I decide to completeely remove the InDesign in the hope that I can reinstall it again once, clean without errors.

  I remove all instances where InDesign may be present. At least, I think that in this way.

  I shut down the computer and open it there even once, is went to Creative Cloud Desktop Manager and when I tried to choose install InDesign, surprise. The Manager is shopwing that InDesign is up-to-date. I can't install it.

  Help, please.

  I did a full instalation of my MAC, about a month ago just to get rid of these errors of InDesign. I had enough of it. I don't want to reinstall my MAC from scratch just because that damn application.

  Best regards,

  Sebastian

  P.S. I just read something on an old post. In this case I agree, there is a file with the extension: *.idlk that's why I can't open the InDesign file? What to do in the future when I see files like that? In any case, it is now unimportant because it won't save me from missing installation option for InDesign.

  Post edited by: sebdea

  You will probably need to run the cleanup tool now since you do not use the uninstall program to remove the program. See CS for installation problems cleaning tool | CCM, CS6, CS5.5, CS5, CS4, CS3

• I installed Firefox today but it does not open and the icon in the taskbar will not close and I can't uninstall it and the helper does not work either?

  I tried everything I know to uninstall the new version of Firefox. I also installed Aurora beta and it had the same behavior, and I managed to uninstall that. I can't open a browser ff to work on it with the help of a large part of your support information. I click the icon, but it does not start on the desktop but the clock running as Task Manager. I have to end task in Task Manager to close it. I can not uninstall and tried the system restore, but this also does not work due to another problem with my antivirus program.

  If this is on a Windows computer, see this link from Microsoft;
  The problems that the programs cannot be installed or uninstalled

• I installed firefox Aurora, but can I uninstall it and go back to Firefox 11 if I find the 11 version better? Will I lose the history and bookmarks?

  I installed the new version 13, called Aurora. I currently have, but if I start to dislike the new features (until now I do! But I have to ask) can I 'come back' to the 'good old' Firefox 11?
  Will I be losing my data and settings? History and bookmarks?

  My computer is a Pentium M 1, 6 GHz (2004) and version 11 seemed very stable. I installed Aurora is because I wanted to try your new software.

  Yes, you can uninstall the aurora and install the latest stable version whenever you want without losing the personal data because your profile data is stored in the Firefox profile folder, so you will not lose your bookmarks or other personal data.

  Thank you

• Hi I am trying to install a video game, but I get an error and I am new with Windows 7 Starter since 24/11/09 (I use to be with Windows XP so have no idea about the new thing in Win 7)

  The error I get is this bellow.
  
  

  1. Installation Information

  Error writing to the file: C:\Program Files\FireStarter Gaming\Dekaron Rusaki\data\data.pak.   Make sure you have access to this directory.

  OK, so what I don't understand is part here.
  Make sure you have access to this directory.

  Why don't I have access to My/that Directory if I'm the administrator / owner of my laptop?  If I can not then who can? Microsoft... ?

  Thank you
     
  Steven Jr

  @Steven jr,
  You are able to install other applications?  Verify that you can install other software (you can install a component of Windows Live Essentials from here).  If you can install other software, then contact the manufacturer of the support software.  They may have to update the installer to load correctly on Windows 7.

  @tomsei72,.
  Looks like your video driver needs to be updated since it was created before the release of Windows 7. Mike - Engineer Support Microsoft Answers
  Visit our Microsoft answers feedback Forum and let us know what you think.

• has done a fresh install of XP pro and now can't use windows update.

  the error message:

  The website has encountered a problem and cannot display the page you are trying to view. The options provided below may help you solve the problem.

  For self-help options:

  • Frequently asked Questions
  • Find Solutions
  • Windows Update Newsgroup

  To support options:

  • Microsoft online assisted support (no cost for Windows Update issues)

  Error number: 0 x 80240036

  When you have done the clean install, what Service Pack level are you up to? In other words, you have installed SP2 and SP3?

  What version of IE are you using?

  Has been defined to factory settings or, Alternatively, your computer you reinstall XP on a disk at retail?

  All your drivers are up to date?

  Have you installed a firewall / anti-virus before you connect to internet software and if so, which?

  Maybe you could give some information on your system so that maybe someone can help more or maybe read this:

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_xp-windows_update/cannot-download-any-Windows-updates-get-error/fb94ba4e-6b2e-4053-8706-bb1148201110

  Also:

  How to obtain the latest Windows XP service pack
  http://support.Microsoft.com/kb/322389

  Note SP1a does not exist so if you are at the level of the RTM, go straight to SP2 and SP3.

  FYI

  Steps to take before you install Windows XP Service Pack 3
  http://support.Microsoft.com/kb/950717

  Installation of XP SP2 - http://support.microsoft.com/xpsp2getinstall

• to install important updates, but it keeps error643

  I have norton already have it installed on my laptop but microsoft says it is mandatory to install the important updates? When I try this it keeps 634 ERROR being a future pensioner I do not understand what to do?

  Hello

  Thank you to have contributed to this forum.

  Looks like you need to read the following article:

  http://support.Microsoft.com/kb/976982/en-us

  The question usually shows becuse, antivirus software forbade the entry to the registry and it corrupted somehow.

  Kind regards

  Joel

• tried to install photoshop cc but copy on computer = incomplete and not throwing, says cc uptodat desktop

  tried to install photoshopp cc on my computer, when I try to launch it, it says incomplete and theres only a small amount here.

  Office cc he said iss 'uptodate' so I can't install it again.

  It's really wet.

  Lightroom installs absolutely perfect.

  Installing cc photoshop must be fixed!

  It is on os / x mavericks
  

  No, you don't need to uninstall lightroom and you don't need to uninstall your cc application.

  in fact you should not uninstall anything to use the vacuum cleaner, but it's a good idea to uninstall the applications to clean because they will need to be reinstalled.

  in any case, it seems that your only cc suite app is ps.

  now start the cleaner, your cc app problem, restart your computer and then install ps cc.  Follow these steps in the suggested order.

• I bought a game of oberon media (branch of fiber). It is installed (i think), but will not be open and allow me to play

  I just bought this new computer with windows 7. my old computer had windows Millennium Edition. now, I'm trying to download and play games on my new computer. It will allow me to download the game but I can not open and play the game. the game is fiber twig

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• Office 2003 SP3 and update for Office 2003 (KB907417) are not installed at all but they keep appearing in my system as necessary updates tray... How to solve this problem?

  All,

  Updates that will not be processed is a problem. Never happened on my computer before. Why now?

  Thank you

  Rick

  First uninstall only MS Office Professional Edition 2003 (which should automatically remove the "one" and probably BCM 2003).

  If you need additional help, please start a new thread in this forum: http://answers.microsoft.com/en-us/office/forum/office_2003-office_install?page=1

  Tip: Include a link to your thread here in your first post, so they will know that the background, etc.

  Good luck!

• I installed kies, but could not get my phone must be recognized in Windows XP.

  X / P with a samsung ace

  I am running windows X / House P. I just got a samsung ace, I loaded kies but I can't get my phone to work with it, all I get is Ref to object 'fatal error' not set to an instance of an object. If anyone can help.

  Hello

  I suggest you to contact Samsung support for assistance on the issue.

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• I bought and installed Adobe acrobat reader, but it was a fault and I can't use it. How to pay? It's a week ago, so I still have the right to recover money from New York. I don't understand your instructions. Sincere greetings

  Help

  Hello

  Adobe Acrobat Reader is a free PDF reader.

  What exactly is the name of the application that you buy?  Acrobat Pro DC?

  Did you purchase a subscription service (e.g. export to Adobe PDF, Adobe PDF package format) online?

  Do you want to take a look on the next page to see if it helps?

  Cancel your subscription or membership. Acrobat, services Cloud of Document PDF

  The page also contains the link with Adobe customer service.

  It is a forum for users of Adobe, not the customer.  We (the moderators and members of the Adobe forums) are not able to handle all the applications (for example, refund, cancellation, renewal, upgrade) about the services/subscriptions.

  Sorry for the inconvenience.