Need help URGENT Z10 blackBerry

I have the new Z10. My phone shuts off when I was doing a security wipe.

Now when I turn it on it comes up with the icon to connect to the computer. I installed on my computer the Blackberry link and when I plug it in Blackberry link does not show that it connected.

Please someone help and tell me what I can do to get it working again.

Thank you

Ned

Hi Ned,.

You have to follow the instructions in the following article:

KB33480 - smartphone BlackBerry 10 does not start and displays a phone with USB icon after a switch...

Who should get you operational return!

(Note: If you are unable to work, make sure that the BlackBerry Link software is completely stopped by pressing Ctrl + Alt + Delete on your computer, then go to process tab and Task Manager, stop all processes related to BlackBerry).

Tags: BlackBerry Smartphones

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