New M476NW Laserjet Pro do not print MS Word or Excel files

I just bought a new printer color Laserjet Pro MFP M476nw. I am Sina MS Vista 32bits and MS Office 2007.

The printer will print pictures, emails and I can make copies, etc, but I can not print Word files, envelopes from Word, Excel files, etc..

Up to what my old HP Laserjet 4 p died the other day (internal short circuit) I was able to print everything. Spent 8 hours or so try everything I read from Microsoft, HP, etc., without success. Installed, uninstalled, reinstalled, ran diasgnostics, always without success.

I can't communicate with anyone at HP for less than $99 to talk to a person. Very frustrating.

As I said, the Word and Excel files printed fine until I bought the new M476nw printer. How can this be repaired?

@DerekChristense

Thanks for letting me know that print and Scan Doctor helped you solve your problem and you print back.

Tags: HP Printers

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