New OfficeJet Pro 8620 does not print PDF files
I have a brand new 8620 and I use Windows 7. My printer prints a few PDFs but not most other PDF documents. I am using Acrobat Reader XI. The printer will print from MS Office.
Hello! Welcome to the @lmel forums
I have a few ideas that come to mind, I read the issue you're having with printing of PDF files. They are here!
1. try to resave the PDF files that do not print and then try printing again.
2. update of Adobe:
Select help - search for updates. If a new update is available, it installs automatically.
Once installed, you can restart a computer.
Then try to print the PDF file.
3. run the print and scan the doctor. This diagnostic tool will check for all conflicts that may be causing the problem. The tool will show you a report at the end. If there is a problem that the tool could not fix, you will notice it in the results.
Restart the PC
Reinstall the printer: HP Officejet Pro 8620 e-all-in-One Printer series full feature software and drivers
That should do the trick! Keep me abreast of the results!
Have a great Wednesday
Tags: HP Printers
My new 8620 habit simply printed.
Scan and these images successfully appears on the laptop. Wireless connection is strong and recognized. can print from 2 different iPhones, but nothing of the laptop.
Print Manager and HP Web site so tell me the printer is online and ready, and is the default printer recognized and there is no problem with the printer.
Same printing page Web HP EWS but nothing else of the laptop may print
Running HP Print & Scan Dr. (about 4 times) and the test page does not print, but I can print the internal test page. Then say it is a software problem and uninstall.
Have uninstalled and reinstalled twice, completely deleted printer off, unplugged, ALL but nothing doesn't make this stupid boring piece of manure impression
Not sure whether I'm under Windows 10 32 or 64 bits. Remember exactly where to find this info.
Urgent need help I have work to do.
Thank you for using the HP forum.
Have you tried to install the HP printer software?
You can download and install the software FULL of HP printing features to win 10 (32/64-bit):
Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.
Let us know if it works and what are the errors that you see.
We recommend that you uninstall before reinstalling the previous software.
Hope that helps.
I bought a HP Officejet Pro 8620 and connect 2 computers via a wireless connection with the latest driver.
In the first computer (windows 7) I can print without any problem
On the second one (windows 8), when I try to print, I can see in the windows printer spooler file that I'm going to print. The file is sent to the printer, without error, BUT nothing happens.
I already tried reinstalling the drivers, restart the computer, the printer. I tried to connect to a wired network. It still does not. It's very weird but I got no error, just does not print. I thought that the printer does not work, but on the second computer I can print.
Thank you for your advice
Please download and run the HP print and Scan Doctor www.hp.com/go/tools
My 8620 Pro Offoce prints only in black except when I print a test page. I have a Mac running OS X El Capitan. I have updated the drivers so that changed with hp ink cartridges ink cartridges. I can't understand why nothing prints in color. Can anyone help?
Welcome to the HP community @Walt_1,
I wanted to tender hand to try to help with the problem you are having with your Mac running 10.11 does not print black when you use your Officejet 8620. As the test print black pages, we know that the printer itself works fine, and the problem is software partner. Here are some steps I suggest for you to try.
- Reset the printing system
- Restart the Mac.
- Click on this link, download and run the HP Easy Start to install the printer.
- In addition, to download this driver: HP v3.1 for OS X printer drivers.
- Try to print from a few different programs from your Mac to test printing.
Let me know the results if you please!
Testify of my answer by hitting the thumbs to the top slot
Click on the button "Accept as Solution" if I helped you reach a solution.
Good luck, I hope this information helps
Just bought this printer. It will not pick up and print paper weigh heavy, even if specifications state that this paper card stock is supported in this machine. I see where others have had this problem and resolved with a replacement of paper with stronger Springs tray. I don't know where to turn when technical support does not have this problem.
OK, bad give it a try. Is there a paper differn tray that will accomidate the heavier papers?
I want to install a whole new 8610 to our computer with WIndows 8.1 HP's OfficeJet Pro and I use a USB cable.
I installed everything correctly according to the setting (green controls along the + "full installation") and the printer is set as default (also with the green check mark).
There is communication between the two because I can print test pages (head alignment, etc.) for HP printer app and I can also scan a doc to the PC successfully.
Despite the light the printer in the print menu, when you try to print, I can't any print file from PC to the printer, an email or a Word doc.
And what baffles me, is that I can see the printed file go into the queue for a bit of treatment, then it disappears as if it's done, but it is not an activity of the printer.
I completely uninstalled and reinstalled nothing doesn't.
This should take 10 minutes to Setup, and I just don't understand.
Thanks for your help.
If one of them resolve your problem, please write it down as resolved. In this way, others may benefit from your experience.
I hope this helps you...
My C4280 printer does not print PDF files. Cannot understand it.
I fixed the problem by uninstalling the printer, then re-install. That seemed to do the trick. Thanks for your help though.
My HP DJ 1050 PRINT SCANNER COPIER - does not print .pdf files
I've seen this before changing your printer properties for 'print picture' where worked with PDF files.
I hope this helps.
My printer stoped printing of envelopes. This produces both in Word & Word Perfect.
What happened when you tried the steps outlined in this guide, the printer prints blank Page or does not print black or color ink? Also, have you tried the HP print and Scan Doctor?
If this, or one of the posts on this thread, helped you to solve the problem, please click on accept as Solution on the message. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!
I hope hear from you soon!
I have HP photosmart c4580, I use wireless. It prints word and excel files but does not print the PDF files. I hit print and the files disappear.
In Adobe Reader, click file > print.
Check the print as Image option.
Now try printing and search of any change.
as above, computer then presents the pdf text, but I can't print sheets in the printer I need (brother dcp - 117c) any help appreciated
(a) this only happens with PDF files? Do you get specific error messages?
(b) are you able to print PDF files online?
To determine the cause of the printing problem, I suggest you try the following steps:
Step 1: Print another PDF file, such as the first page of Acrobat Help:
If that file prints correctly, the PDF file that does not print properly may be damaged.
If the file prints correctly, go to step 2.
Step 2: Print another type of file (for example, a .txt file) from another application.
If that file prints correctly, the problem is not systemic - specific to the Acrobat product. However, the way Acrobat interacts with the system may affect printing performance.
Go to step 3 to eliminate some causes related to the system of the problem.
The problem may be system resources low, not enough memory on your printer, or a bad connection between your computer and the printer.
Step 3: Restart your computer and then print a PDF file:
If the file prints correctly, your system may have been out of memory or resources.
If the file prints correctly, go to step 4.
Step 4: Turn off your printer for at least 15 seconds to clear the memory, then turn it back on and print a PDF file:
If the file prints correctly, the printer's memory was too full.
See the link below for more information:
Thank you, and in what concerns:
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
My new printer 4500 HPEnvy works very well and I'm really happy with it, except that I can't print pdf files.
I am running Windows Vista and you have Adobe 11 to have run a repair on Adobe to see if it helps not joy. Even if I try onepage at a time it may start after an Episcopal but thenonly prints on a quarterof page and then stops. It seems also feeze my entire computer - none of the informants respond well while the document is in the queue. There is no error message. I have no problems with my Photosmart C5180 feel old out of the same material from the same computer (now thrown)
Please, please can someone help because these are important documents that I need to print.
OK, so I managed to fix it myself! The problem seems to be with Adobe Reader. I had upgraded from V9 to the latest version and it seems to be a lot of problems with the thel atest version. I tried downgrading to the V10, but again, the problem occurred (even disable enhanced security mode as suggested by Adobe). Sine V9 is no longer available for download, that I found myself stuck in a vicious circle. In the end, I renounced Adobe altogether and been completely uninstalled. I just download Nitro pdf (free) and everything works as it should. Finally able to print pdf documents!
My Officejet Pro K 550 printer, has lost its ability to print blue ink, but I tried to change the cartridge. Other colours and black work well. Can you give me any advice as to what may be wrong?
I found some of my colleagues who have worked on this printer. There are some things to try, however, it is not all good news.
The engineer estimated that on the print head nozzles may be clogged for 2 reasons. The first is that there is only some residue ink. Here's what he said: "perhaps you can suggest to the customer to try to remove the print head (just the print head which has cyan nozzles), use a cotton pad or damp cloth to clean the residue of ink around the nozzle. Replace the printhead, and then do the cleaning sequence that the manual says. This procedure might be able to recover some scenarios of nozzle clog, but he's going to use up little ink. »
However, it may be that air took the print head: '. '. If the print head is deprimed, that means air penetrated in a certain room after turning on which can never be purged, causing not able to sink more ink. In these cases, I think that the print head should be replaced. »
The engineer also spoke with assurance of customer, who believes that this particular product is past its end of life, which means that it is technically longer than Hp designed to operate. I know that you only had 3 years, but you want to be aware of this.
I have my 8100 Officejet Pro connected to my home network via a wired ethernet connection. I use Mac OS X 10.9. We had ongoing problems with the printer is accessible via the network. Whenever we have set up the connection, it works for a few print jobs, but whenever we close the printer, the next attempt to print always fails.
I just went through all steps to solve the problem. I went back to square one: reinstalled printer drivers on my MacBook Pro running Mac OS x 10.9; has passed through all stages of wired network connection. and now, every time I send a job to the printer, it fits like the receipt of employment and printing, but the printer itself does not.
The Billboard on the printer indicates it is connected to the network. Print the Network Setup page confirms it is connected to the cable network. Visit the IP address of the printer via my web browser also confirmed. I am able to print a printer HP Print Utility status report, so I don't know that the computer network and the printer are connected and communicate with each other. However, I can't print from MS Word, PDF files or anywhere else outside of the HP Print utility. Work is revealed in the queue, where it shows the status of each page completely 100%, employment disappears, but does never print it.
Help, please. This has been a problem since I bought the printer, and now that my warranty has expired, it's my last hope of fixing. I'm at the end of my tether with a device that I spent enough money on to expect to work, and it does not work properly literally since the day where it was purchased. All attempts to implement working temporarily, at best. Thanks in advance and if you need more information, please let me know.
I understand that you are now able to print from USB, but not on the network.
There are a few things you can try.
Connect the printer to the router with the ethernet cable.
Unplug the USB cable.
Get the IP address of the printer.
Click on the Apple.
Click on System Preferences, click on the print icon and scanning, select the printer, click the sign - to remove the printer. Then click on the + sign, then select the printer from the list, select the printer name first, if it does not try the driver airprint, (airprint is apple pre-installed with functionality of basic pilot) click on the Add button.
You can try is to add the printer as a Protocol IP to see if it will work. Go to Apple, system, print, and scan preferences, click on + button, then select the icon of intellectual property across the top, type in the IP address of the printer, select direct stream below, then apply.
Try to print.
I would like to sign up for updates from the HP driver. When available, you will be informed by e-mail.
Hope that helps.
I just bought a 8620 Pro Officeject and need to print name badges. I bought the avery 74467 product which is not a standard size paper - that's about 1/2 the size of an 8.5 x 11 sheet of paper. Unfortunately, the printer does not recognize the paper and the paper size is not listed in the options of paper or find a "custom" button
Any help would be great, I need to get these done for tomorrow!
Welcome to the Community Forum of HP.
I don't know if you've tried or not, you might be worth a visit.
Avery has a free software that installs in Office Word:
I just checked; the model you mentioned is part of the program.
If you do not have access to the word, I believe you can use the program online (on site), and then print the output on your printer.
The nice thing about this version of the software, once again, assuming that you have the floor, is that the output creates a Word document format (.doc / .docx)-no types of proprietary software.
Click on the Thumbs - Up Kudos to show that you appreciate the help.
Click on accept as Solution when the answer provides a fix or a workaround!
Although I strive to reflect best practices of HP, I do not work for HP.
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