New OfficeJet Pro 8620 does not print PDF files

I have a brand new 8620 and I use Windows 7. My printer prints a few PDFs but not most other PDF documents. I am using Acrobat Reader XI. The printer will print from MS Office.

HELP, please!


Hello! Welcome to the @lmel forums

I have a few ideas that come to mind, I read the issue you're having with printing of PDF files. They are here!

1. try to resave the PDF files that do not print and then try printing again.

2. update of Adobe:

Select help - search for updates. If a new update is available, it installs automatically.
Once installed, you can restart a computer.
Then try to print the PDF file.

3. run the print and scan the doctor. This diagnostic tool will check for all conflicts that may be causing the problem. The tool will show you a report at the end. If there is a problem that the tool could not fix, you will notice it in the results.

4. uninstalling the printer software

Restart the PC

Reinstall the printer: HP Officejet Pro 8620 e-all-in-One Printer series full feature software and drivers

That should do the trick! Keep me abreast of the results!

Have a great Wednesday

Tags: HP Printers

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