new out of the box, all the ink cartridges damaged or missing error 8500

So, I just got the officejet pro 8500 wireless. follow the instructions in game. at the start he said that ALL the ink cartridges are missing or damaged. I have a hard time believing that, if something is down or I missed something very basic in the installation program.

I tried to remove the cartridges and re - install. Also checked that they are in the correct order. Don't know what to try next.

Advertisement

Well he chalked it up to random mishap. I installed the software to see if she said something more useful. not a lot, but he pointed out that he was missing all the cartridges. I went back and exchanged the printer. the replacement is fine.

Tags: HP Printers

Similar Questions

  • HP Pavilion 17 Laptop Touch t: brand new out of the box HP Pavilion 17 t Touch M7H91AV laptop is so slow

    Last night, I took my laptop HP Pavilion 17 t Touch brand new out of the box and it is so slow.  The startup is slow.  All operations running slow.  The use of the internet is slow.  I tried to transfer files from Carbonite on this new computer and just the process of realization of this installation took me a half hour.  This morning I had to reboot and it took 5 minutes.  I only know enough about computers to be dangerous, so I don't mess with many settings myself.  This performance unacceptible on a new computer.  This is certainly the slowest computer I've ever owned.  All solutions that anyone can offer (as a reminder, I need instructions step by step)

    MLubb

    Hello;

    Let me welcome you on the HP forums!

    I read your post about serious problems with your HP PC brand new and wanted to help.

    Since it is a machine relatively new, instead of hurt for hours to fix yourself, why not just let HP fix it - for free!

    You must contact the HP Customer Support directly so they put you in contact with HP Tech Support to see what they can do on the diagnosis and repair of your machine remotely.

    I did recently, and HP technology was able to remotely access my PC on the Internet and to make the necessary repairs.

    If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

    If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

    NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

    Good luck

    ========================================================================
    I'm a volunteer and I do not work for, or represent, HP.
    ---------------------------------------------------------------
    Please click on 'Accept as Solution' on the post that solves your problem to help others to find the solution.
    Please click on the symbol of the thumbs-up to the left of the answer key to say thanks fopr my help.
    ========================================================================

  • e all in a single photosmart 6520: 6520 implemented of the ink cartridges

    Hello I recently had a new photosmart printer of hp 6520.  However the implementation of the ink cartridges were not in the box.  I was wondering if there was a way around it or if I would be able to get a new set of these cartridges in order to set up the printer so we can use it.   I registered and installed all the software.  the only thing I don't have is the cartridges of configuration to use it.   Thank you for your time

    Hello! Welcome to the @jbuckley21 forums

    I read your post on how your 6520 Photosmart did not include cartridges Setup. In this case, you will need to contact HP for the Setup cartridges sent to you, to install the printer.

    Please, give us a call:

    Call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  • My Epson Stylus 610 says to replace the ink cartridges, but I just put in new cartridges Epson

    My Epson Stylus 610 said to replace the ink cartridges, but I had just put in the new Epson cartridges.

    I have it reset, and I tried to clean up the area, but still the same message and cannot work around.

    My drivers are supposed to be updated.

    I can't print anything.

    [Moved from the community centre of Participation]

    Hello

    Welcome to the Microsoft community.

    What operating system is installed on the computer?

    You may need to check if you have followed the actual procedure to change the ink cartridges.

    Please see the following article:

    https://files.support.Epson.com/htmldocs/sc60__/sc60__rf/ink_1.htm

    https://files.support.Epson.com/htmldocs/pho22_/pho22_rf/ink_1.htm

    Kind regards

  • How can I change the ink cartridges in a printer f380 all in one?

    I bought this printer with a computer years.  Given that I had a printer I liked, I never hung until recently.  I have no idea what I did with the booklet that comes with it, and now I need to change the ink cartridges.  I don't know how to change them.

    Any help would be greatly appreciated!

    For more information on the change of the cartridges, see the document here .

  • "I have a hp officejet 6500 e709 - black ink does not print." I have replaced the ink cartridge...

    "I have a HP Officejet 6500 E709 - black ink does not print." I have replaced the ink cartridge... clean the print heads and contacts... and nothing seems to work. All other colours print fine. HELP ME PLEASE.

    Before you buy a new set of PHA, you could try following the instructions on this post for a more aggressive cleaning Interior http://h30434.www3.hp.com/t5/Other-Printing-Questions/Photosmart-Premium-c309a-Black-prints-out-green-on-photo-paper/m-p/449245/highlight/true#M28673

    Try this first and post back to tell how you got.

  • I replaced the ink cartridges, but the printer still shows empty black cartridge. How can I reset?

    I have a HP Deskjet 3050 a - J611j all-in-one printer.  I use Mac OS 10.7 Lion.   I replaced the empty ink cartridges.  Now it shows the color cartridge is full, but still shows black cartridge empty.  Is it possible to reset it?

    Hi Shanmarie1103,

    If the cartridges are rebuilt you will not get a read out on the ink levels. You will need to use a new OEM cartridge with a new chip for the ink levels. Click on the links below for more information.

    The truth about remanufactured ink and toner cartridges

    Price of ink

  • HP ENVY 5646: Replacement of the ink cartridges

    Hi - I have the all-in-one printer from HP ENVY 5646 and endorsed the Plan of instant ink Hp.

    I just run out of the "no Flash" color ink cartridge (ink cartridge black 'no snapshot' is about half full)-both "no snapshots" cartridges supplied with the printer.

    So - I replaced the color ink cartridge is 'no snapshot' with the color cartridge instant I received a few weeks ago, when I signed up for the instant the ink plan, my question is: should I also replace the ink cartridge 'snapshot not' black now with the black cartridge of instant or wait until it is empty?  Is it true that I should replace the black cartridge and color at the same time whenever one runs out of ink?

    Thank you very much for your reply - much appreciated.

  • I can't go to my printer. It will not recognize the ink cartridges are full!

    My epson 7400 has not been used for 6 months. I cleaned and aligned the nozzles and it used 2 full cartridges. I installed new ink cartridges, and he says they are empty. Now none of the buttons work, it does not seem to recognize all commands. What should I do?

    Hello

    Turn the printer off

    Unplug the printer from the computer and the wall outlet

    Reinstall the cartridges

    Support all the ink cartridges until they snap into place to make sure that they are well housed

    Close the cartridge cover and push it down until it snaps

    Close the scanner

    Press on the Stop button to start loading of ink. It takes about 2 minutes.

    When the the light stops flashing and remains on, the ink load is complete

    Caution:

    Never turn off the Epson Stylus CX while ink is in charge or you'll be wasting ink.

    If the ink light flashes, press on the Stop button and lower all the cartridges safely

    Manually clean the print heads

    Plug the printer into the wall outlet and the computer.  Turn it on and try printing again.

    Updates

  • Printhead 7510 gliding is more to the center when I open the printer to change the ink cartridges.

    I have an all-in-one Photosmart 7510. My slides print head is no longer the center when I open the printer to change the ink cartridges. It remains in place on the right side. I can't access the cartridges. Otherwise, the printer can print pages without problem - it is not blocked when printing. I have had this printer for during 9 months - it is a new problem.

    Thanks, but I returned the printer for a replacement - it was still under warranty.

  • Cartridge door refuses to move to the ink cartridge replacement position

    Separated from this thread.

    May 22, 2015

    My Epson CX7400 worked beautifully until the beginning of this week.  I tried to install a new ink cartridge.  Pressing the button 'stop' as required, the cartridge door refuses to move to the ink cartridge replacement position.  The assistance Center Epson told me that he seems to be a windows problem and suggested that contact this Web site.  Any Suggestions?

    Hi Sue,

    Thanks for posting your question on the forum of Microsoft.

    The query you have is different from the initial post, this seems to be a hardware problem.

    We can try to start the troubleshooter.

    Run the hardware troubleshooting tool.

    The convenience store is a tool that will check the hardware attached to the computer for all known with him of the issues and provides details and how to fix them. Follow these steps and run the troubleshooter.

    1. Connect the tablet to the computer.
    2. Click on start.
    3. Go in Panel.
    4. Troubleshooting type in the "search" tab and press enter.
    5. Under material and audio.
    6. Click Configure a device.
    7. Follow the instructions on the screen.

    If that's not enough I recommend that you make a diagnosis of equipment by the manufacturer of the printer: Epson Support.

    Let us know if you need more assistance. We will be happy to help you.

    _____________________

    Thank you best regards &,.

    Isha Soni

  • Issue using the ink cartridges.

    I just replaced all my ink cartridges (and now black twice). He did not print documents sent by my iPad or make copies. However, it will display the printer status. I cleaned the print heads. It is then printed out-of-print diagnostic quality showing all my color cartridges are full, but nothing for the black. I clean the printhead three times now and same thing.

    Hello

    Many printers will not print if any of the ink cartridges do not register. If
    You can remove and reinstall the black print cartridge (had to do that to my)
    Printer Brother last night).

    OEM for the printer manufacturer is responsible for the proper functioning of the
    printer and their drivers. Check with their support, their online
    documentation and drivers and ask in their forums (if any).

    =============================================

    The main issue "might" be the engines, but these can help:

    Add or remove a printer
    http://Windows.Microsoft.com/en-us/Windows-Vista/add-or-remove-a-printer

    Solve printer problems (Vista)
    http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-Vista&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

    Solve printer problems (Vista)
    http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

    Solve printer problems (Windows 7)
    http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

    Open the printer (Windows 7) Troubleshooter
    http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

    Find the manufacturer's Web site
    http://Windows.Microsoft.com/en-us/Windows-Vista/find-a-printer-manufacturers-website

    Find and install printer drivers in Windows 7
    http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • implementation of the ink cartridges will not be installed

    I recently bought the hp photosmart 5520 e printer - all - in - one

    When I turn on the camera, I get this problem:

    jam of transport
    Please remove all packaging from the inside of the printer, then press ok to continue

    I have removed all the packaging from what I see! If I press ok

    Then I receive this problem:

    Check the ink cartridges
    the following cartridges appear to be missing
    align the ink cartridges into the slots

    They are certainly in their slots correctly... I tried to get out them and re - insert, looking for additional packages left on them, turn on/off, clean the contacts, the printer and they still do not work!

    I'm sure that it will not need a service like suggests growth hurt here as its only 24 hours old!

    can anyone suggest anything else?

    Hi, I would suggest definitely contact the HP support by phone for this. Can you please let us know how you get on?

    http://welcome.HP.com/country/us/en/wwcontact_us.html

    Thank you

    Ciara

  • My ink carriage does not move to the way to replace the ink cartridges. I think I put the ink in the wrong office

    My ink carriage does not move to the way to replace the ink cartridges. I think I put ink in bad officejet 3830

    Hello! Welcome to the community @Tammy111 HP

    I read your post about the ink carriage being stuck in your Officejet 3830, and I wanted to respond to troubleshoot. Try these steps and if the transport is not yet move to order so that you can access the ink, then your best bet would be to call phone support to see if they can replace the unit for you. I'll leave their details below.

    HP OfficeJet 3830, DeskJet 3830, 5730 printers - an error 'Transport Jam'

    Click on the thumb to below testify my help!

    Click on the "accept as Solution" if I'm you guide to a solution!

    Contact HP:

    Step 1. Open the link: www.hp.com/contacthp/

    Step 2. Enter the product number or select Auto detection

    Step 3. Scroll up to "still need help? Fill out the form to select your contact options.

    Step 4. Scroll down and click on: contact HP options - click Get phone number

    File number and phone number appear

  • Replacement of the ink cartridges

    I bought two identical HP Photosmart printers.  One to my winter home and one for the summer place.  When I come back and back, can I remove the ink cartridges and bring them with me?  This will keep don't dry them out, while I'm gone.

    I had clogged the problems of print head with Epson printers.  The beauty of the design of HP is that the print head is part of the ink cartridge.

    What printer model? Some Photosmart printers integrate the print heads (IPH) and consumables, others have individual ink cartridges (IIC) with separate print heads.  For IPH printers it could make sense to take the cartridges with you *, this isn't the case for the IIC printers.  Be aware that the low on ink indicators will not properly work on the second printer that the printer know that the cartridge has been used but will have no way of knowing how.

    * When you remove a printer cartridges don't put tape on the cartridge nozzles, as this may cause damage. The best would be to use the "cellar" that comes with photo cartridges.  If this is not available, it is possible to put cartridges on their side in a Tupperware of size "sandwich" with a few layers of wet paper towels on the bottom.  Do not let the nozzles touch the sides or anything else, because this would cause damage, especially for the color cartridge.

Maybe you are looking for

  • Questions of master password and thunderbird

    I just discovered that in thunderbird, the saved passwords are easy to see if you know where to look. I don't like this idea even if I'm the only user, so I want to have an additional password it but before I do I have a few questions so I hope someo

  • How do I enter the BIOS in Satellite C50-A006

    Hello! I wanted to get into the BIOS to select the boot sequence in Satellite C50-A006 running with Win8, but I was unsuccessful. I tried pressing F2, F8, F12, ESC and DEL but no luck. Also tried Googling, also no luck.Help, please. Thank you!

  • Stor.e TV + does not recognize external DVD

    Hello! I connect an external DVD / Blu - ray with a USB cable player (as suggested by the manual), but when I go to the icon of the DVD, I get the message "no changer". I plug in a Phillips bluray that seems pretty standard... Anyone who has faced th

  • ThinkPad E540 camera does not work

    Hello I recently bought a Lenovo ThinkPad Edge E540, with Windows 7 installed. I am trying to use the camera with Skype, but I can't save any picture. When I try to install the driver for the built-in camera of Lenovo support, (http://support.lenovo.

  • Is is unable to change usernames of apple support?

    This username is really annoying and I really don't want to have to do a whole new apple ID to change.