new out of the box, all the ink cartridges damaged or missing error 8500

So, I just got the officejet pro 8500 wireless. follow the instructions in game. at the start he said that ALL the ink cartridges are missing or damaged. I have a hard time believing that, if something is down or I missed something very basic in the installation program.

I tried to remove the cartridges and re - install. Also checked that they are in the correct order. Don't know what to try next.


Well he chalked it up to random mishap. I installed the software to see if she said something more useful. not a lot, but he pointed out that he was missing all the cartridges. I went back and exchanged the printer. the replacement is fine.

Tags: HP Printers

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