HP Pavilion 17 Laptop Touch t: brand new out of the box HP Pavilion 17 t Touch M7H91AV laptop is so slow

Last night, I took my laptop HP Pavilion 17 t Touch brand new out of the box and it is so slow.  The startup is slow.  All operations running slow.  The use of the internet is slow.  I tried to transfer files from Carbonite on this new computer and just the process of realization of this installation took me a half hour.  This morning I had to reboot and it took 5 minutes.  I only know enough about computers to be dangerous, so I don't mess with many settings myself.  This performance unacceptible on a new computer.  This is certainly the slowest computer I've ever owned.  All solutions that anyone can offer (as a reminder, I need instructions step by step)




Let me welcome you on the HP forums!

I read your post about serious problems with your HP PC brand new and wanted to help.

Since it is a machine relatively new, instead of hurt for hours to fix yourself, why not just let HP fix it - for free!

You must contact the HP Customer Support directly so they put you in contact with HP Tech Support to see what they can do on the diagnosis and repair of your machine remotely.

I did recently, and HP technology was able to remotely access my PC on the Internet and to make the necessary repairs.

If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

Good luck

I'm a volunteer and I do not work for, or represent, HP.
Please click on 'Accept as Solution' on the post that solves your problem to help others to find the solution.
Please click on the symbol of the thumbs-up to the left of the answer key to say thanks fopr my help.

Tags: Notebooks

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