New subscription to creative cloud did not convert Photoshop CS6 for Photoshop Extended.

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• I have a new subscription to creative cloud, which is paid, received a Bill and I have an account. When I launch Illustrator, so I can only use the trial version. A pop-up Adobe says that it cannot find any subscription associated with my Adobe

  I have a new subscription to creative cloud, which is paid, received a Bill and I have an account. When I launch Illustrator, so I can only use the trial version. A pop-up window Adobe says that it cannot find any subscription associated with my identification code Adobe what can I do to change this?

  Hello Hans,.

  Please check the help below document:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Kind regards

  Sheena

• New user of creative cloud can not be implemented

  I just bought a license of creative cloud over the use of my hotmail as a connection account, but I can't seem to set up applications. The connection doesn't let me change my email to my ID I used to test a software.

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -If you have more than one email, but of course you use linked to your subscription

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

  If the above does not work, you will need to uninstall and run the vacuum and installation using your account paying

  -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

  -https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  As you have learned, using two IDS different Adobe on the same is confusing

• Whenever I try to install my new subscription to Creative Cloud Illustrator I get cannot install error code 1

  I tried several times.  Specifically, I get we have encountered the following problem: creative Office Cloud could not be installed. (Error code: 1) I am running Windows 10 Pro

  Basically Adobe technology went into control panel > programs and features and remove all Adobe products related to their suite cloud.  For me, it was anything but Acrobat Reader and my Adobe CS5 products.  Then, they went into C:\Program Files (x 86) \Common Files\Adobe and deleted the folder OOBE and AdobeApplicationManager folder. In addition, folder C:\Program Files (x 86) \Adobe Adobe Creative Cloud.  All of these files must come from a demo several months ago or the initial installation failed attempt.  After that the technology of Adobe installed a new AdobeApplicationManager then had him install the product that I had purchased.

• Creative cloud does not, lost Photoshop, loss of work

  Apple iMac 10.9.5

  Two days trying everything that I could find on the internet for this problem without success. Was cat Friday until that connection has been lost. Cannot get on today.

  CC does not start. The icon shows in the menu bar to a fraction of a second and then disappears. I think I've tried all the solutions published in these discussions as well as anything else that I could find online. I have now lost Photoshop as well, it has disappeared from my computer. Should occur when you browse all the file deletion process. I am in the middle of a big job and dead in the water, will probably miss my deadline. Have tried to get a live chat for hours. What a mess and I see I'm not the only one. Like I'm ever creative cloud road.

  Success!

  Hope this helps someone in the same situation. (It's a Mac, OS 10.9.5)

  That's what I did.

  • Start the computer in safe MODE, Creative Cloud Desktop (CCD) has begun.
  • Restarted in normal user mode. CCD has not started.
  • Removed all items opening system preferences > users and groups (I think that this step could be skipped and only tried if the following does not work).
  • Navigate to the library folder. Rename the LaunchAgents to LaunchAgents_old folder and launch the demons folder to launch Daemons_old
  • Create new folders called LaunchAgents and launch the demons.
  • Move all the items not containing NOT the name Adobe of the 'old' files and put them in their respective folders again.
  • Go to ~/Library and do the same thing with the LaunchAgents folder.
  • Restart the computer and see if the CCD will open. Mine DID!
  • Use the creative cloud uninstall, uninstall. Then reinstall the CCD. (This should put new arrivals records LaunchAgent).
  • Restart the computer and see if the CCD works. Mine did, and I seem to be good to go.

  I do not know what files in the LaunchAgents folders were the culprits, but everything seems to work well. I wish you I did it three days ago and saved me a lot of grief. Adobe should add to their list of things to try.

• Creative cloud does not recognize deleted CS6 apps

  I had CS6 and CC on my machine and received updates via creative Cloud. Now that I have deleted my old applications CS6, CC still trying to install the old updates apps does not exist; gives me notifications and shows the applications deleted in my list of pending applications.

  I deleted all of the CS6 files from the folder "Applications" in the finder and restarted my computer. What can I do about CC to stop looking for these missing apps, when checking for updates?

  Thank you!

  Hi Xarbrough,

  Access the Applications/Utilities/Adobe Installers and seek the CS6 uninstaller. CS6 uninstall it from there. Restart your computer and try to update your software CC.

  Kind regards

  Romit Sinha

• Installer of creative cloud does not open

  Hello

  I had the problem that my creative cloud did not work properly more and always asked me to connect. When I did, it loaded and loaded, and ultimately told me ' you have been signed, please connect» Then I thought, it might be because I did not use the Mac for quite a while and maybe lack of too many updates. I uninstalled all Adobe products including creative cloud and wanted to install it again.

  

  But now it downloads the CreativeCloudInstaller.dmg and subsequently does not open the configuration of the installation. My Mac shows me an error after some to say:

  I tried all the easy things like srestarting Mac, update, using the cleaning tool, but nothing.

  It won't install any more. I've already lost a whole day of work...

  Thanks for your help!

  Miriam

  Use a browser that accepts cookies and allows popups, contact adobe for hourly pst support by clicking here and, when it is available, click "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• The University provided renewing his subscription student creative cloud, but the code does not work.

  I have been updated Creative Cloud, then update to Photoshop. When I open it it says that I started my 30 day free trial. I then went to my University for a new code site renew my account. The code provided for me did not work, I even updated my email on my account to my email to student, as site Web of the University said that it may be useful. I am still unable to renew my account. Thanks in advance!

  Hello

  Please see the following links:

  Serial numbers, purchase and product codes codes | Schoolgirl and her teacher editions

  Redemption code help

  If you still need help, mention code in a personal message, I will check and let you know if the redemption code is valid or not.

  Let us know if that helps.

  Kind regards

  Bani

• I have a one year subscription to creative cloud. It expired Friday so today put in CC news. Does really 24 hours to have my active account yet? I'm on deadline and really need active now. It took 5 minutes year last to register. Why wou

  I have a one year subscription to creative cloud. It expired Friday so today put in CC news. Does really 24 hours to have my active account yet? I'm on deadline and really need active now. It took 5 minutes year last to register. Why it would take 24 hours this time?, I have a one year subscription to creative cloud. It expired Friday so today put in CC news. Does really 24 hours to have my active account yet? I'm on deadline and really need active now. It took 5 minutes year last to register. Why would it take 24 hours this time?

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I had a subscription to creative cloud for photographers today by Paypal. I get the Paypal receipt but nothing of Adobe, not in the spam folder too.

  I had a subscription to creative cloud for photographers today by Paypal. I get the Paypal receipt but nothing of Adobe, not in the spam folder too. How can I handle this?

  Hello

  I see that you have an adobe id with the same email as with forums.

  I don't see any active subscription under this ID.

  I ask that you many want to contact adobe for the same support.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

• I bought the Phs, but creative cloud could not find my subscription. I can't use the Phs

  I bought the Phs, but creative cloud could not find my subscription. I can't use the Phs

  We have sent you a private message, please check and answer.

  Kind regards

  ~ Mohit

• Can not activate my new membership of creative cloud, still in trial mode. Is this normal?

  Hi, I bought a new composition of the creative suite in my school, but it doesn't work, I followed all the steps correctly but nothing has been activated, I'm always on mode to try it for 30 days.

  There is no trace of my subscription to my online account. Just my one expired last year.

  I tried to copy my code once more, but it says that it has already been used...

  Help me

  I see you had a subscription to creative cloud under the same email with the forums, this subscription is expired and to continue using CC kindly buy it again.

  If you purchased creative cloud under a different email, kindly share the e-mail in a private message.

• I want to assure you that my subscription to adobe for the creative cloud is not introduced to me and it is cancelled.

  I want to assure you that my subscription to adobe for the creative cloud is not introduced to me and it is cancelled.

  Hello

  The account shows will not apply and therefore there is no billing is made.

  For more information, please contact customer service.

  Kind regards.

  Sheena

• I just changed my computer and I have a subscription with creative cloud but my account settings now say that I have not...

  I just changed my computer and I have a subscription with creative cloud but my online account settings now say I didn't... but I do pay by adobe lately, September 11... .so now my PhotoShop is now in test mode... I'm not sure that anyone here can solve this problem... but since I'm a member during the period of 90 days cat I don't see any other options...

  Hi Mike,.

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• I bought a creative subscription cloud but when I opened it creative cloud propose to buy photoshop and lightroom as if I was not so abonne.pouvez'l you help me please

  I bought a creative subscription cloud but when I opened it creative cloud propose to buy photoshop and lightroom as if I was not so abonne.pouvez'l you help me please

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Guinot