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• Palm pre more (Verizon) does not connect to the Exchange Server

  I've been on the phone for 3 days (bought the Verizon Pre the day it came out) and couldn't connect to my companys mail server. I had a Palm Treo 755 for years and have always got my email to that. After days of talk with representatives of the Palm, I am told that no. Verizon Pre is able to connect to a server to exchange corp at this time. I'm quite upset hereby, since after listening to a Council of representatives of Palm, I've had a computer scientist to ensure that our server was updated, we had the correct certificates, etc. This of course took hours to complete, and the person of COMPUTING time is not cheap. So afte spend all that time and money dealing with this, I learned today by a supervisor at Palm that ANYBODY on Verizons network is able to connect to their mail corp server and that it was an issue that is discussed in.

  I searched the forums and found a lot of this Sprint service problems, but didn't find any with Verizon. Anyone else out there on Verizon and unable to connect? Or maybe the better question is, someone out there have a pre with Verizon and IS able to connect to their server Exchange (EAS)?

  Correction to my last post. After doing a reset on my phone and update of our server, I was able to connect to my email. Thank you for your comments update to SP2. Overall, I am still very upset over the phone support provided Palm. As I mentioned before, I brought to the SP2 SP1 vs option several times by phone and I said whenever it was not the question. Even my computer, have fought a little, to get this update since that he had heard the same information I did representatives of the Palm on the phone. After you have created an account on here and PDAguy pointing me to the long thread about people having a similar problem, I showed it to our it guy and he has fortunately upgraded our server to SP2.

  I'm happy to get this issue resolved, but feel still Palm mislead me along the way, probably cost me over $ 400 in IT supports, lost my time and traveling in a Verizon store to swap a perfectly good phone and I try the different options which should not be fooled. I did 3 different calls to Palm (with my COMPUTER technician who has been paid by the hour) and each call lasts about 1 to 1-1/2 hrs. Most of the current time on hold any 'research' rep my question.  Even had a representative on the phone to me lie and tell me that he was able to connect to our server (using my info) with a meadow he had with him. He told me so I had a defective phone, and I was directed to return to Verizon to switch the phone outside. After I had passed the phone out, and of course, it doesn't work, I was then told by another representative of Palm and his superior that it was a known issue and that person is with Verizon was able to connect to a server (with a pre) because of a software problem on the phone. I got a refund from Verizon to get this phone for $149, but with all my time lost, the cost of my computer and the lack of knowledge by representatives of Palm, I think I have probably the most expensive Palm Pre Plus there.

  Message edited by tjp2176 on 01/28/2010 20:03

• Palm pre more died suddenly!

  A few days earlier, I have updated a few applications including webOs, phone worked fine for a few hours. then he died suddenly in the middle of browsing a web site.  Phone is relit when it is connected to the charger but it was very slow, tactile does not work unless the cursor was opened.  Called Palm rep and she told me to try cleaning battery, made phone worked fine for a few minutes and then he went away again now all I get if the battery question mark icon and when connected to load (btw the battery charge was at 97% when all this happened) waiting for a new battery but is there other advice can someone else give me?

  You are welcome! I'm glad to hear that you problem has been resolved.

  notimeoff

• Palm Pre more - broken digitizer - cannot access the usb mode

  Hello.  I recently dropped my phone, making the unnecessary digitizer (yay!).  Since I tried to reach usb via white + sym + shortened u mode, nothing works.  I've searched the forums and they all State that it should work correctly.  I remember working until I upgraded to 1.4.5 with verizon.  Is there something in the update that may have caused it to stop working?  Yet once, I tried white + sym + you all at the same time, separate both, with different brands/models/3 os for portable computers.

  Any ideas?

  Just so you know, when I do not press the three keys together he does nothing for a few seconds, then opens and behaves as if I touched u 5 times, adding a Symbol pop up every few seconds.

  Nevermind - 15th time is the charm and finally it worked.

  Thank you!

• New Palm used Palm Pre profile

  Hello

  I bought a used Palm Pre (Movistar, YOU) and now want to create a new Palm profile so I can use the phone in Australia (Optus, at THE).

  How to set up a new Palm profile on this phone?

  He is currently running WebOS 1.4

  Thank you

  Nick

  Regarding the hacks and things of this nature, it is something that we cannot help here.

  Since the unit locked up on screen language then we would need to restart the device. If this does not resolve the issue, then you will need to use webOS Doctor on the device. Reason for this step is there is no way at this stage of the journal of the unit to do a partial/full erase.

• New contact on Palm Pre 2, not Gmail Contacts sync

  I have a Palm Pre 2 with WebOS 2.0 and configured it with my Gmail account as the default account for the Contacts. When I add a new contact to my Contacts in Gmail, it appears on my phone but when I add a new contact on the phone it does not appear in my Contacts on Gmail. It seems that the sync happens only in one direction, that is from my Gmail Contacts on phone. Can someone please provide a solution for sync work from phone to Gmail.

  Thank you.

  just thought about it - when I added the new contact my default account is the palm profile. Even if I changed my default Gmail contact was always a palm profile contact. I added an another and this time it worked.

• More Palm pre WiFi and AT & T

  I just bought a Palm Pre Plus for use with AT & T.   I have a few questions about the use of WiFi.

  When AT & T tell me that WiFi is disabled on the palms of AT & T, are they just reference to the "attachment" function

  which allows the phone to be used as a mobile hot spot?

  If the phone is connected to my home WiFi network, it means I save data to use on my AT & T Bill?

  Now that AT & T is the elimination of unlimited data plans, it is particularly important.

  Thank you.  I hope someone can help.

  Bruce Berman

  Yes, they are referring to attach.

  And Yes, connect your phone to your own WiFi network will save its use.

• How to change the voicemail number Palm Pre (Bell Mobility)?

  Hi all...

  I wonder if someone has found a way to change/edit the phone number of voicemail by default on the Palm Pre. When I touch to listen to my voicemail on my pre, it dials my phone number (instead of composing the Bell number requires me to dial which is #902393xxxx pp then my password digital - note the # beforehand), which comes in turn allows me to leave a new message for me.

  I talked to Palm support and they told me that my phone is setup and working correctly and it must be a problem with my service provider. I've been a happy Bell customer for 10 years or more and I am sure that my voicemail works well... Just to be sure I contacted support Bell and they assured me that I have to dial sign # in front of my 10-digit number, then my password to access my voicemail.

  I know I could just program an another SpeedDial to accomplish this task, however, I can't believe that there is no way to use this function as expected?

  Thoughts?

  Thank you...

  Well Yes, it's gets me too. I'll speak to a Bell representative tomorrow, but is this the silver bullet...

  Create a contact in your address book called voicemail

  Then you enter the number you need. I found the # key registers correctly.

  For a sweet break (2 seconds, no prompt) use the letter 't'

  to pause farm (a prompt will appear on the dial to press a key to continue dialing pad) use the letter 'p '.

  That should do it.

  I went a step further. And if you're not too nervous about to search your phone (and if you have time) I made a few changes that did get to voicemail even easier than pulling the top of the dial pad. Slight caveat about this, it is really involved, may be too involved for you, but it made me love what you can do with the Pre

  I went to the Central meadow, I configured my pre for Homebrew applications (not too hard, and had to do it on a computer with XP, it did not Win 7) I downloaded a homebrew application called launch pad (Super easy, done right the phone). I created my voicemail number to be an icon in the launch area. THEN, and this is the super cool part. I touch AND HOLD on one of the icons in the launch at the bottom of the screen until there is a ripple around her. I drag it to the launch area to take him out of the launch bar. Then I reach and grab the voicemail icon, until the ripple and drag it in the launch, and PRESTO, I have a button to access my voicemail.

  Again, I understand that this process may be too involved for you. But with a little sniffing around, I was able to add my voicemail on the launch I can access any program at any time.

  Yes I think Palm should do a better job with documentation. Their new philosophy that people don't want uninvolved help or manual files is silent. BUT I liked the fact that with a little work, you can do MUCH more functional phone. We would have to do the work? No, but I have a good feeling that Palm will impliment better functionality as time passes. They have always in the past. And until that happens, there are a few tweeks that can help until this happens.

  Love the pre so far...

• Office live mail can't connect to Palm Pre please help!

  My email is through office live, where I created my own domain. org. For hours, I tried all of the solutions that have been available online. I called palm pre support and more then I knew the right person trying to help me. No one solution works even Microsoft sent me for palm for an answer. While office live's hotmail, I had to open a hotmail account and pass my email to my .org account to the new account hotmail to get my messages and it creates a new set of problems... How a smartphone does not work if it cannot be used for businesses? I tried to enter the settings for the various ports and inbound and outbound ESMTP, I went to the sprint with their individual store top tech and he tried for three hours before telling me to set up a hotmail account to forward my mail. This is not a solution and causes logistical problems for me and use hotmail is not professional. Help, please!

  Thank you

  Here are the settings. You can thank me later.

  type of mail - POP

  Incoming mail serve - pop3.live.com

  user name - your connection as if you were on the officelive website.

  password - password as if you were on the officelive website.

  -SSL encryption

  # PORT - 995

  outgoing mail server - smtp.live.com

  use sign - on

  Incoming mail serve - pop3.live.com

  user name - your connection as if you were on the officelive website.

  password - password as if you were on the officelive website.

  encryption - STL

  port - 587

• Palm Pre: Server generic Pop authentication errors

  
  

  Ok.. I have more information on that. Tonight, I tried all settings using the WiFi. Since I have Cox as my ISP, I use smtp.central.cox.net as your outgoing mail server, no matter what the Server enter I use or address email that I want in the field "from". Cox blocked all outgoing traffic on port 25, unless it is intended for one of their SMTP servers. Well, to my amazement, as long as I put in the Server SMTP of Cox, it worked. Able to send and receive emails pop. So, which made me think. Maybe, just maybe, it's the same for the Sprint (but why would it? "Maybe the Pre is on a new attribution of IP of style and rules?)

  So I tried. I logged in my sprint.com. Clicked on 'my tools online' and I went to "Create/change password" for "Email Server Password" under "productivity tools". To my surprise, it let me enter a password and actually saved it.

  The strange thing is that he entered my e-mail address as "null". In other words, there is no e-mail address assigned. It is more than likely because "PCS mail" has been removed from characteristics of Sprints for a while now. But I thought since it was saved to a password, there probably used my NAI as the email address. So, I changed the server out to info:

  Outgoing server: smtp.sprintpcs.com
  Use authentication: Yes
  Username: [email protected] (find it in your "device Info"-> 'more Info'-> 'NAI' (bottom))
  Password: * (whatever you place for sub tools online @ sprint.com)
  Port: 25
  Encryption: no

  And boom... worked. Sync'd fine... This raises a question, however: if I turn on the WiFi with smtp.sprintpcs.com listed as outgoing server, COX will block this message. It will allow traffic to send to smtp.sprintpcs.com on port 25. It should be set to go to smtp.central.cox.net. I think that the only real fix for that is to have Sprint (or is this Palm block in the software routing tables? You routers try 'iptables' if it is available. See if they are down on port 25 traffic if it is not intended to smtp.sprintpcs.com). unblock port 25 traffic.

  More to come... I hope that I get more help on this issue, or have a few Palm expert chime in.

  Ok... I thought that more...

  Since they block port 25, in some form or fasion, it is time to try port 465 (SSL). Welp, that works very well without having to use the shit SPRINT above. The problem with my ISP COX configuration was the SMTP Protocol. CENTRAL. COX.NET is the same as SMTP. EAST. COX.NET... which means the same IP, same machine. Well, that throws the SSL certificate. When the first tries to connect to SMTP. CENTRAL, he expects what he is the response from the server. NOPE... He would give his address as SMTP. EAST. So I changed my outgoing SMTP settings. EAST. COX.NET, use Auth: on, Cox username, password Cox, Port 465, SSL. Alto! Worked! It works through my WiFi as well since it is an outgoing Cox server.

  With regard to my pop server personal, same thing. I had a problem with the SSL certificate is not properly. I fixed that and bingo, it worked as well on port 465. So, in conclusion, it seems that Palm has a kind of firewall software running (I guess Iptables) is a drop in traffic on port 25 which is not intended for smtp.sprintpcs.com. Why? Not a clue. Or, Sprint has assigned a new IP range/policy to the GER that prevents the traffic from port 25 is not intended for smtp.sprintpcs.com. Again, I think it's more the (Palm) Pre do not Sprint.

  Now that I have this problem to the top. I'm out! Afterwards!

• For the HP Palm Pre 2

  Hello

  I use palm pre 2, I had the problem recently after reset it...

  It not Signin and messeging 'it is perhaps because of the low network coverage or the setting of the phone to your SIM card must be entered manually.

  now, I do this (IDEA using SIM-India) manuallly but it does not work.

  Please suggest me a solution...!

  Hello and welcome to the HP support community.

  As it has been explained several CIHI, several times in the number of threads, webOS servers have been closed.  No profile of webOS more.  No more backup.  No more App Catalog.

  There are some discussions 'stickied' at the top of this forum discuss this.  Try it, which includes links to articles on bypassing the webOS servers.

• Printing from Palm Pre

  Announcement 'Happy Baby' shows print from a Palm Pre for a printer, but the site has no indication of what is required (next to a HP x).  There is a link to the website of Palm (now owned by HP), but nothing on this site.

  Can someone explain.

  ePrint work on a Palm Pre, like any other connected device internet.  Add an attachment to an e-mail message addressed to your HP printer connected to the Web and press send.  For more information or how to find the email address of your printer connected to the Web, please see HP ePrintCenteror ePrint FAQ.

• Palm Pre cannot do timed Pause or break closes in a dial string. (e.g. online access to the Conference; Access voicemail; NBR of 10 digits, pause, spindle)

  I called Palm support who told me to use commas for 1 second pauses, even if this was not documented any where ever I could find. After thanking them and hanging up I tried. It does not work. Commas are deleted as soon as you click DONE to save the changes. I called Palm, with the same number of tickets, and they have reproduced the problem. 18 hours later (as promised), they called back to say there is no work around, but software engineering focuses on this offer in a future update.

  Now, I can not access voicemail (1) Office, with House (2) answering machine, voice conference lines (4) (3) cable phone that requires entry of a PIN; (5) launching my own conference for others to compose in bridge.

  Those are often used while I'm driving (auto speed) 1 access key to an integrated chain of 24 characters with 2 breaks is a huge requirement for safety and convenience.

  This will be a major issue for the business users and the fix should be in the next push of software. This cannot be considered a new feature request, it's a bug. Even in charge think commas should work. This seems to be a mistake to design and test.

  [Later note: Although there is an open ticket to Palm, I have also posted here in the hope others would chime if this feature is important to them.] Visibility + Votes = pressure + interest = fixed sooner?  ]

  Features of technology of the Palm Pre are works perfectly for me. I don't know how something this basis exceeded the testers.

  Have you tried 'P' for break?

  Just curious...

• Palm Pre issues I'm having.

  I used facebook to add friends to my contact list on my new Palm Pre today. My father didn't is not on Facebook so I had to break his info into my phone on my contact list... not much. When I added his home address, the pre for some reason any linked my facebook account to my contact information for dads. Putting my info in my dads contacts. There is no way to erase it. He said that when I try to delete contacts that I would have to delete all Facebook contacts. ID rather not start over... (frustrated) :/

  This really needs to be fixed quickly! I read the other fourms, and many people have simular problems.

  Palm please provide a way to delete a contact that is downloaded from Facebook, or Outlook. without having to delete all my contacts and start all over again. It's really * beep * boring!

  If anyone has any advice please help

  All you have to do is to separate the 2 profiles. Click the Contact in your contacts directory. And then on info here page click on name there at the top. Then it should show both the profiles, click on one and an option is to disassociate the profile, you can also remove the profile from here or do a primary profile. I had a couple do this to me as well, according to the names of people like my brother and the father having the same names. The fact to separate their fixed.

  "Palm, please find a way to delete a contact that is uploaded on Facebook or Outlook." without having to delete all my contacts and start all over again. It's really * beep * boring! »

  As far as I know Facebook is the only one you can't remove it from. You cannot delete the one your talking together is because its connected to facebook. In this menu, as I said above, you can then remove, or break the link to the facebook no one. I agree on wanting to not have all or nothing with facebook. There are a lot of people I just don't want or need it info in my contacts.

  You can delete the others without having to start all over again.

  Message edited by tagz on 09/06/2009 18:37

• Google Contacts do not appear to sync or not all download on my Palm Pre contacts

  UPDATE (with solution):

  @darqmatter noted:

  No amount of purging of contacts has worked for me. I had to remove all instances of contacts with special characters in names (I had 3 symbol #). After that, and 10 minutes from time to analyze contacts, number of contacts read the same thing as "My Contacts" on Google. See also: http://forums.palm.com/t5/webOS-Software/Google-sync-partial/m-p/259891/highlight/false

  This was confirmed by @spouse1775: SOLVED! I searched my google contacts for #, & and *.

  It seems that synergy has a problem with the contacts that contain characters such as #, & and *. I don't know that there are others. I don't know if it is only in the name field or other fields in a contact as well, but it is a start.

  Hello Palm, this is a bug. This must be fixed. Contacts should be able to contain these characters.

  ORIGINAL MESSAGE:

  I struggled with this for hours. The new information that I added to a contact on my Palm Pre (my default Google account setup program) do not seem to update my Google matching online contacts. Try to solve the problem, I've completely wiped out my phone and started around. When my account completely downloaded the Google contacts to my pre, I noticed that many of the contacts came down. Whenever I deleted and added the Google account, the same number of contacts came down, always less than the total amount.

  After reading a few posts, I found that others understand that spurious characters in a Google contact cause synchronization problems. So, I exported my Google contacts in Outlook CSV files so Google CSV and imported into a blank Google account. Add each of the new Google account on my Pre came back with a number different contacts downloaded, but always lower total online.

  Finally, I figured out that export a vCard out of Google Contacts "cleaned" information. When I exported all of my Google Contacts vCard file and imported into a blank Google account, Google downloaded on my pre perfectly all the contacts in this new account and synchronization now seems to work again.

  NOTE: the vCard DO NOT maintain the designation of Group contact Google. You need to export a vCard by group and import them into Google by specifying the group in which you want to import the contacts.

  I hope this helps. No need to erase your phone or delete your backup profile.

  It worked for me:

  Steps to follow:

  1. remove your Google contacts from your Palm Pre app account

  2. sign in to your Google account and access Contacts

  3 export contacts by choosing "Who do you want to export?" and select "vCard file" for "what export format?

  4. save a file of all contacts or a file by group

  5 remove all contacts in your Google account online

  6 import the vCard in your Google account files, assign to the Group during the import phase, if applicable

  7. Add your Google account as an account in the contacts application on your Palm Pre

  No amount of purging of contacts has worked for me. I had to remove all instances of contacts with special characters in names (I had 3 symbol #). After that, and 10 minutes from time to analyze contacts, number of contacts read the same thing as "My Contacts" on Google.