New UCS-C210 problem with video monitor output

Hi all

We just bought a new Cisco UCS C210 M2 product for our CUCM migration to Virtual Machines. We plugged a HP monitor and a USB keyboard to start work with the UCS. Then we plugged the server to the power supply and turn on the server, the fan worked properly for his initial shot. However, I could not see the monitor up and I can't see if it boots correctly. We waited and notice that the keyboard seems to work as you can see the num and lock the scroll works.

I unplugged the monitor of the connection of the console before the use of the foxconn connector that came with it and plugged into the DB15 port on the back. Same result the monitor does not display anything.

So I went on the second UCS server using the same keyboard and mouse, everything works.

Any who know this problem of the screen does not? If so, please share how to fix it.

Otherwise, our conclusion would be that Cisco sent us a faulty hardware or it has become defective during the transport.

Thank you best regards &,.

Ramon

OK fans turn upwards and then downwards with the lights on the front would indicate to me that the server itself is ok and boot up normally. The fact that you have used this monitor UCS one another in the same way seems to indicate that the problem is probably with this server and a video on the issue. I suggest to open a TAC case and include these steps you have taken. If you can, try reinstalling all your memory and boot up the server again.

I hope this helps.

Sent by Cisco Support technique iPhone App

Tags: Cisco DataCenter

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