No audio hp 2000

After only 2 weeks of owning this phone 2000, audio was hit or miss if it worked or not.

After another 2 weeks, he refused to work at all.

I tried; Update driver audio realtek

;  a system restore

; remove the audio driver from realtek and re install

I'm ready to throw it out the window

What can I do else?

Hello

Try the following.

Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.

Locate the KB2962407 update, right click and choose uninstall.  Once completed, restart the computer, open windows control panel, open Windows Update and select "Check for updates".  You will see the update that you have uninstalled just offered once again - right click and select "Hide update".

After that you may or may not need to remove and reload the sound driver - if you do, how to use Recovery Manager to reinstall the drivers and software is detailed in the document at the link below.

Recovery Manager - Windows 8.

Kind regards

DP - K

Tags: Notebooks

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