No implementation of Hibernate, or sleep in Portege R500 with WXP

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• Portege R500 with XP: server offline files do not work

  I have a strange problem with a brand new R500 with XP installed. Offline files does not work: I can copy files to the bottom of servers, but when I try to backup, I get an error

  "(XXX YYY) offline files: ZZZ is denied on ZZZ."

  where XXX is a samba share or a normal windows share. I have all the permissions to access these files and can change them if I go online without synchronizing offline changes.

  I would like to ask this on the XP Group, but I have + never seen this on any other cell phones I've used (including the Toshiba). These servers offline files still works for me on a laptop more old (XP to date), by using the same account and the same details using the roaming profile. Its also not related to any of the standard Offline files of the problems that have appeared on the Microsoft Knowledge Base.

  We can test - this issue seems to be specific to this laptop, and if I can't use offline files, the machine is practically useless for me (modulo paying and then assigning an equivalent piece of software).

  Should I try to uninstall TrueSuite for example?

  Anthony

  That s a great information!
  Thanks for sharing this with us!

• Module 3G on Portege R500 with WinXP

  Hello

  I am stuggling with a R500, equipped of the 3G module, on which I have installed XP SP2 from scratch: I downloaded the Vista drivers for the 3 G module, which seem to settle fine and then installed the SW. MobiLink but when I run it, the SIM card is seen very well, but then I get "The Radio is off", so this is not...
  Problem drivers?

  Any idea?
  Another strange thing is that the wireless keyboard shortcut does not work.
  Thank you

  HM, it's really strange that the doesn´t wireless keyboard shortcut works...

  Have you tried the "FN + F8" key combination? Usually, it is the combination of keys to activate the 3G communication. Please try if not already done.

  Comments would be appreciated since your machine is really new and it would be interesting if it works. If you have installed the SIM card properly, it should work!

  Welcome them

• Portege R500 with 3G - Instructions for the insertion of the SIM card

  I have a model PPR50E R500 which I think has built in 3G. Howevere I can't find documentation on how to insert a SIM card. One of the other model seems to suggest that the SIM card is inserted behind the keyboard. Can someone point me to some training documents please?

  Unfortunately there is no documentation available. (Maybe in the user manual, but if there is nothing, then you won´t find anything)

  Here are some instructions on how to swap the SIM card on a Portégé R400, so I think that since both machines are quite similar, that the guidelines would apply to the R500 too:

  Perform the following steps to insert/remove the SIM card:

  1. close the machine OFF completely. Make sure that the POWER LED is not lit.
  2. remove the AC adapter, battery and all connected cables/devices.
  3. open the screen.
  4. remove the keyboard cover with a small screwdriver flat blade in the small hole on the edge of the cover and pulling gently out.
  5. remove the two screws that hold the keyboard and knock it gently over the keyboard. (Use a small cross-slot screwdriver to unscrew the two screws).
  6. to activate the keyboard down, take the upper end of the keyboard, pull gently upwards and place the keyboard with the keys down on the palmrest of your machine.

  * ATTENTION: *.

  {color: #ff0000} + do not touch the keys on the keyboard to return back. Make sure that you hold the keyboard on both sides and ask gently down on the palmrest. +
  + The keyboard is connected to the machine with a flat cable. Avoid pulling the cable on the connector or damage! +
  + Avoid dropping objects (such as paper clips, etc.) inside the machine. A metallic object can cause a short circuit on the motherboard, which would cause serious damage to your machine. +
  {color}

  7. search the card slot SIM on the upper right corner of the machine.
  8. slide the locking mechanism of the SIM card with the fingernails or a small object slot to the left to unlock. (You can also use a small flat blade screwdriver)
  9 pull gently until on the SIM card slot.
  (10 a) Insertion: insert the card into the SIM card slot. The filings of the SIM card must show an upside.
  (b) removal: remove the SIM card from the slot

  11 turn the slot down and block it by sliding the lock to the right.
  12 insert the keyboard by placing the clips on the bottom of the keyboard into the grooves on the top of the palm rest. Rabat the keyboard gently downwards and fix it by screwing the screws into the holes. Make sure that no screws were dropped on the inside of the machine!
  13 install the support of keyboard on its position and push down to fix its position.
  14 attach the adapter sector, battery and all cables/devices.
  15 enable you wireless device by pressing "FN + F8" when you work on Windows.

  * I must warn you, it s on your own risk and if you do not feel comfortable with the installation procedure can put the machine to an authorized Service provider, which can make the installation of the SIM card for you.*

  Good luck my friend :)

• Problem reading SD card after the mode reader 'sleep' Portege R500 SP1

  Hi all

  I still have the problem, that my new Portege R500 with Vista SP1 does nor react when reading / writing on a SD card. This only happens when the SD card is inserted and I wake the R500 from his sleep. All read or written in the SD card will lock the PC and the R500 must be turned off hard. I tried this with different SD cards with always the same result. The R500 was freshly installed from the recovery DVD and even installing from a DVD SP1 Microsoft at any time has the same exact behavior. All the drivers are up to date, Bios 1.60. I also tried to remove the entry in Device Manager and reinstalled.

  I found on the Microsoft site a patch, that describes exactly this issue: [http://support.microsoft.com/kb/936825 | http://support.microsoft.com/kb/936825]. But this patch cannot be installed under Vista SP1. Microsoft says that it is already included in the Vista SP1. But it still does not.

  Any other idea? Or what I have to live with it?

  Best regards
  Stefan

  Hello Stefan

  I can imagine that this problem is quite annoying for you, but otherwise, you can disconnect SD card when you have no more need. I can't imagine that it must be inserted at all times.

  I can imagine there are a few conflicts between the patches from Microsoft and Toshiba driver but such bugs should be fixed by some Toshiba updates or hotfixes Microsoft. What to say? I'm afraid at the moment that you must live with it.

  By the way: post please exactly the model of mobile number and give some info on the SDCard (capacity). Perhaps someone with the same model laptop and the same card can test and view the results.

• Portege R500 - network Constant interruptions

  I have a Portege R500 with Windows XP (SP3 now, but same problem with SP2 and same problem before and after all reinstall them), and the network continues to interrupt. It's desperately irritating, because I work a lot of ssh connections, and almost every time the connection breaks I lose some work. The best of cases, it's that I have to log in again and continue where I was.

  This happens regardless of whether I use WIFI or wired network, and sometimes little matter where I am - home, office, coffee internet, that, is not my connection. The network is interrupted every 15-30 minutes, and sometimes as I type or loading a page, while other times it seems just to occur. It is usually easy to tell when it happens, because all the ssh connections instantly hang, all my messenger connections are broken and Outlook complains that he has lost the connection to the Exchange Server. The connections Outlook and messenger do not realize anything is wrong before the connection started actually working again, which has probably something to do with TCP or ICMP messages finally get through, but it's really strange that TCP is not only address the problem transparently - the physical connection is never interrupted for long.

  I guess that it probably has something to do with energy saving, but I have been unable to resolve in setting energy saving settings. Also, I have the same problem, regardless of the question of whether the laptop is powered.

  (Probably?) it is not a hardware failure, because I don't have the same problem in Ubuntu Linux and memtest does not report the errors of memory. (Speaking of which, is there a memory testing tool or self test tool integrated with this laptop?).

  Any suggestion would be appreciated. I tried calling the number of local support twice, but it didn't help much to get there.

  Thanks a lot for this great info

• Portege R500 - start of fingerprinting release

  Greetings.

  I have a problem with my Porteg R500 with HARD drive. I activated the "Single Sign on" in order to use my fingerprint only once a boot, the heading "Power Pre-os by fingerprints" (TrueSite Access Manager software).
  When I turn on my laptop, after the BIOS check, I wonder to slide my finger on the sensor. I do, but the system hangs upward, with the screenshot of software TrueSite still. No way to use the keyboard (without CTRL-ALT-DEL allowed; if you press CAPS LOCK, SHIFT, there no led lights, etc.), and he remains hung up that I've shut it down by holding the power button.

  Anyone know what's the problem? My BIOS firmware is updated (version 1.60)

  Thank you.

  Hello

  Has this issue been published since the beginning? I mean from day of purchase?

  In my view the OS and Access Manager software TrueSite is confused upward.
  Who knows why, but I think you have to use your Toshiba recovery disc and put the laptop to the factory setting.
  Then update the AuthenTec fingerprint software.

  Then, you can follow with the configuration of the fingerprint as described in the help of AuthenTec.

  I think you should check this!

• Portege R500 - configure the parser on the Port Replicator

  The system is Portege R500 with a port replicator Port MS Vista running. Port replicator has a Philips 19 "LCD monitor

  System has BEEN configured so that when the system was in the duplicator monitor 19 "inches would be active and system monitor is inactive.

  But, a few days before the following events occur, when the system is in the port replicator and its turned on screen (the one with the mobile progress indicator) Windows startup is displayed on the Port Replicator monitor, then the screen turns white and displays them on the screen on the monitor system, after entering the desktop on the monitor system.

  I live in a remote area, so I can't pop in the store of the local computer to ask for help.

  I would appreciate someone to give me some guidance as to where it configures the port replicator monitor configuration. I looked at the section Configuration screen Control Panel but it seems to be the performance of two monitors, it appears not to address the peculiarities of a laptop computer with a port replicator configuration

  Thank you

  Hello

  I have no Portege R500 but I ve used external monitor connected to my Tecra duplicator.
  Can you please tell me how you have configured previously?

  What is your external monitor set as primary monitor?

• Portege R500 - how to disable the touchpad?

  Hello

  I have a Portege R500 with XP SP3. I work with a USB mouse and I want to disable the touchpad. Fn + F9 does not work. Other Fn keys work correctly.

  Any idea?

  Thank you

  Hello

  On the Toshiba download page you will find Touch Pad on / off Utility. Have you installed on your Portege?

• Portege R500 - Toshiba does sell OEM licenses for Windows 7

  Hello

  I have a Portege R500 with Windows XP.
  I have now installed a version of Windows 7 without activation to see if all the drivers are working (Windows 8 is not supported I know).

  Everything looks good and Windows tells me now as planned, it is not authentic and propose to buy the license, but when I go to MS it fails (it seems that MS sells not more Windows 7).

  Toshiba sells licenses for Windows 7 for a R500 OEM?

  It would be a shame to throw it away because of this.

  Thank you
  Markus

  All you can do is to order a Toshiba Recovery disk.
  The recovery disc contains exactly the same operating system that was preinstalled on the laptop on the first day of purchase.

  In your case, this means that you will get the recovery with Win XP OS disk.

  As Timox said: If you want to use the other system than Win XP, you must purchase the Microsoft operating system.

• 3g modem failure internal Portege R500 Novatel wireless

  Hello

  I have a toshiba portege r500 with windows vista business sp2.

  Since last Saturday I am unable to make a connection through the modem 3g internal 3g.

  When I open novatel wireless mobilink, he said on the radio switch sense wwan is off, however, it is not off. I can connect to the thin wireless networks.

  Toshiba broadband 3g HSDPA sm - bus modem minicards is declared as normall work in Device Manager.

  all the drivers are updated to the latest drivers. no change. Unable to use the 3g modem.

  nvtl phoenix mfc application stops working that looks like a problem of modem again.

  can someone tell what to do please?

  Did you installed the 3 G RF power control utility?

• Portege R500 Fingerprint Utility not recognizing Win 7 password

  Hello

  I have Toshiba Portege R500 with Windows 7 Pro connected to SBS2008 field. Some time ago, I changed my password of domain, utility prints password digital (FPU) asked for the password, but after that I put it it says that the password is incorrect.

  I changed the password and reinstalled the software, still does not. It seems that the FPU has no access to the Windows password or remember the old password. Help, please.

  Best,
  D

  Hello

  I got this Toshiba FAQ on the fingerprint and the question of password field.
  http://APS2.toshiba-tro.de/KB0/TSB0702ZC0000R01.htm

  You don't know if this could help you but try to install the latest Toshiba Fingerprint Utility of the Tecra A11.
  Maybe it helps good luck

• Can I upgrade SSD 512 GB - Portege R500

  I have a Portege R500 with 64 GB of SSD.
  The SSD is very, very little.
  Can I put the 512 GB SSD?

  LOL: D it's true. To be honest I didn t find any SSD 512 GB at the moment on the market, I read that Toshiba has developed the new SSD 512 GB but production began in the second half of 2009, and I guess that these components are not cheap.

• Portege R500 - no image on the external monitor

  Hello everyone

  There is no image on the external monitor on my Portege R500 with Win XP SP3.
  The screen seems to receive the signal, but the screen remains black.

  Anyone know a solution for this problem?
  Sorry for my bad English.

  Thank you.
  Daniel

  Hello

  How have you tried to exit from display on an external monitor?
  Usually, you use the FN + F5 key combination.
  This allows you to switch between the two screens; laptop + external display.

  I had a problem to view a video on the external monitor because the video is already running. You must switch to the external display until you start the movie, etc.

• Portege R500 is seriously defective

  It was first the CTRL dying.
  Went to the office with him and they they replaced all keyboard because they said it was almost burnt.

  SECOND, I remember first to get this laptop brand new costed me more than my monthly salary, I was pretty happy with it, I could put on my feet and start reading and coding.

  NOW, IT IS IMPOSSIBLE to HOLD IT in MY LAP because of the TOO MUCH HEAT.

  THIRD, now the CD PLAYER does not work, showing that magical exclamation that many see in Device Manager, usb device.

  FOURTH, at 03:16, this LATOP woked me up, with the SOUND OF THE CD DRIVE ASSEMBLY or other operation, it does. The laptop WAS CLOSED, but it suddenly STARTED to the TOP (if I had it in its box in plastic with paper, THIS COMPLETELY PORTABLE INVOICES COULD HAVE STARTED A FIRE and EVEN ending my life, although I'm living alone, at least, I would have been the only one with such a bad choice)

  I AM SO angry BECAUSE I have TAKEN REALLY CARE of this laptop, being my first laptop, bought my own money worked hard and thought that I was using when I need (used either 3 - 4 times per month).

  IS IT IS POSSIBLE, I WOULD LIKE TO TAKE THE TIME AND NEVER CHOOSE TO BUY IT.
  I WANT TO GIVE BACK THE LATOP AND GET A REFUND.

  There is NO case of CAPS in their only keyboard.

  I am writing this message in the time right when there was me, wake up that night that I could have got killed by the PORTEGE R500 with vista.

  Please, someone who could HELP SOLVE what could be resolved, help me if you're Toshiba or joing me if you are an affected person as I am.

  Hello

  If you've noticed some serious hardware issues with your laptop, you must contact the nearest Toshiba service provider and try to clarify this. They have the procedure and special diagnostic tools how to verify functionality of the laptop.

  You have your laptop in front of you and what you can do to change something or test the functionality is BIOS update and clean install of the OS. What else can you do? Not much. So the best advice for you is to contact the nearest authorized maintainer and ask for help. Believe me that it is the best way to clarify all the issues you have with your laptop Portege.

  Good luck!