No internet connection but wireless & modem work. Server DNS - RESOLVED error

Just in case someone else has this problem...

So this morning the home computer wouldn't connect to the internet.  He kept coming with an open internet page of cant and gave a DNS error as a solution.  However, the laptop can connect wireless and internet on which was fine - if it was just the computer at home.  So I called Telstra Bigpond and spent 2 hours trying to solve the problem.  We got things setting Lan, added IP addresses, did a lot of restarts, has done a modem reset, delete history of navigation, plugged the cables this and that.

The only thing after 2 hours was to do a Virus scan and then they'd call back as I had so-called spyware.  Fact that - nothing reported on McAfee.

So they called up and said you can take your computer to a technician or talk to the technicians telstra for a fee.  We refused dish but I connected to them to discuss.  The man of Telstra + support Premium said DNS problem is fixable for a fee of $99 and it would be remotely connect to my computer etc.  I refused because I said I know that this will not be an easy fix, and theres no way I can pay $99.  He said its not so easy, so it was to me.  I hung up.

PROBLEM SOLVED!  So going through paperwork I noticed another tech support number of telstra.  I thought that I'll call and see if it is the same incompetent people.  HOWEVER... on this line is a recorded message and he said if you are a McAfee product user and you have internet connection problems call the Mcafee line on 1800 998 887 and press 1.   I did it and Mcafee said: you need power your computer in safe mode (gives the instructions) and then download the MVP Virtual technician.  As soon as I did this and followed the simple procedure (less than 10 minutes everything including 2 starts) all is well again and computer is normal!

I'm outraged, so now I'm waiting for Telstra still to let them know how inadequate their service and communication has been!  I can't believe that it is a known issue (quite urgent for them to do a pre recorded message) but the technical team don't even know on this subject.

I hope that if anyone else has this problem they see this post and save a LOT OF TIME and money!

Hello

Thanks for sharing the information.

Glad to know that your problem is solved. In case, if you need help, you can always post your questions as well as your valuable suggestions in this forum.

Tags: Windows

Similar Questions

  • I can connect to my wireless router, but cannot get internet connectivity via Wireless. If I connect the cable to the port on the router, I get internet connectivity.

    Wireless router / Internet problems

    I am running Windows Vista Home Edition with Security Essentials.  I can connect to my wireless router, but cannot get internet connectivity via Wireless.  If I connect the cable to the port on the router, I get internet connectivity.  Is there a firewall setting that could cause this problem?

    Hello

    Your router could be suspicious here, you have successfully updated its firmware as a possible solution? And I would like to
    Update your WiFi drivers on computers. How you are positioned in the router? Are there
    obstacles in the path?

    Actually try updating your driver and disabling the network logon.

    Control Panel - network - write down of the brand and the model of the Wifi - double click top - tab of the driver - write
    version - click the driver update (cannot do something that MS is far behind the pilots of certification). Then
    Right click on the Wifi device and UNINSTALL - Reboot - it will refresh the driver stack.

    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

    How to install a device driver in Vista Device Manager
    http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

    Download - SAVE - go where you put it - right click – RUN AS ADMIN.

    You can download several at once however restart after the installation of each of them.

    After watching the system manufacturer, you can check the manufacturer of the device an even newer version. (The
    manufacturer of system become your backup policies).

    Repeat for network (NIC) card and is a good time to get the other updated drivers as Vista like
    updated drivers.

    I would also turn off auto update for the drivers. If the updates Windows suggests a just HIDE as they
    are almost always old, and you can search drivers manually as needed.

    How to disable automatic driver Installation in Windows Vista - drivers
    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
    http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

    ------------------------------------------------------

    Make sure you know the details of connection to your wireless router - SSID and password.

    You lose connection when you do and have to redo your logon.

    Control Panel - Network & Sharing Center - right, click Customize - page set of network locations.
    lower left click on merge or delete network locations - REMOVE all instances of your network (and the
    others you don't use anymore) - REBOOT. Start - Connect To log on to the network.

    -----------------------------------------------------

    Check this box:

    Strange problem with Internet under Vista
    http://www.catonett.com/blog/archives/194

    Windows Vista cannot obtain an IP address from certain routers or some non-Microsoft DHCP servers
    http://support.Microsoft.com/kb/928233/en-us

    ----------------------------------------------------

    And:

    Network connection problems
    http://windowshelp.Microsoft.com/Windows/en-us/help/33307acf-0698-41ba-B014-ea0a2eb8d0a81033.mspx

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

  • How can I change my internet connection from wireless to wired

    Desktop HP Pavilion HPE h8-1017

    Windows 7 Home Premium 64 bit OS

    How can I change my internet connection from wireless to wired?

    Hello

    You already have a wired connection to your home? Very simple, just using a CAT5e or CAT6 cable and connect to a LAN port of the modem or router to port #2 (at the back) until you and your machine will:

    Kind regards.

  • at the end of my download of Word it says I have no internet connection, but I must have a being on this

    I have downloaded Microsoft word student trial and after I save it I run and it is when he told me that I lost my internet connection, but I don't think that I have lost

    Hello DioneStephens,

    What web browser are you using to try to download the trial of Word?
    You receive error messages when the download stops?
    I would say running the Microsoft FixIt tool is located in this article:
    Try also try to clean boot your system by following the instructions in the article, to see if any software installed and running prevents the download ended.
  • I'm unable to connect to wireless modem, the message's problem is the network cable is unplugged got new cable still

    network cable unplugged wiundows xp

    I'm unable to connect to wireless modem, the message's problem is the network cable is unplugged got new cable still

    Hello Verashanley

    Since how long did begin?
    You have added a new software or hardware to the system?
    If the issue took place recently then you can try the system restore.
    If you have recently added anything to the system (hardware or software), then remove.
    If the system restore does not then check in Device Manager and verify that the network card is considered and no errors appear.
    To open Device Manager, click Start, and then click Control Panel. Click performance and Maintenanceand then click System. In the hardware tab, click Device Manager.
    Check the type of network card you have and that you try to update the drivers from the hardware manufactures Web site.
    Also, check the connection for the network adapter. Do you see any physical damage. When you plug the NIC saw all the lights on the network card lights up? If not, then you can deal with a hardware problem and need to contact the manufacture of the system and see about obtaining the card replaced.
    Let me know the results. Thank you.
  • I'm trying to convert pdf to word, he says no internet connection, but I am connected. Any ideas?

    I'm trying to convert pdf to word, he says no internet connection, but I am connected. All ideas

    Please see the answer in the following thread.

    no internet connection error

    Sorry for the inconvenience.

  • No internet connection, but I'm online? CAN´t activate my ps 13 items. STIs of firewall already down...

    No internet connection, but I'm online? CAN´t activate my ps 13 items. STIs of firewall already down...

    Go crazy with this - please help me...

    Thank you very much

    Thomas

    Log, activation, or connection errors. CS5.5 and later, Acrobat DC

    https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  • I can not connect because of acrobat, it says that I don't have an internet connection. but I have! I can't use acrobat!

    I can not connect because of acrobat, it says that I don't have an internet connection. but I have! I can't use acrobat!

    I removed it, clean all Adobe cleaner, install and I can't use it!

    Check your hosts file.  to get help who and other common connection problems, sign activation, or connection errors. CS5.5 and later, Acrobat DC

  • After a windows down I must reinstal Foto shop 13 items. I have a good internet connection, but the program cannot make a connection for singh to the top.

    After a windows down I must reinstal Foto shop 13 items. I have a good internet connection, but the program cannot make a connection for singh to the top.

    Log, activation, or connection errors. CS5.5 and later, Acrobat DC

  • Elements says that I have no Internet connection, but I do!

    Hi im on windows 8, iv bought photoshop elements 11 card.

    put in the code, got download. settle and he says I have no internet connection, but I don't.

    can anyone help please

    Thanks jeremy

    http://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  • Failed to start service Windows Firewall/Internet Connection Sharing (ICS) on the local computer. Error 5: access is denied. »

    original title: error 5 access denied firewall

    Failed to start service Windows Firewall/Internet Connection Sharing (ICS) on the local computer. Error 5: access is denied. »

    Hi vipin sharmavg,.

    1. did you of recent changes on the computer?

    2. do you have security software installed on the computer?

    See the below Microsoft article and try the steps mentioned, check if it helps.

    You cannot start the Windows Firewall service in Windows XP SP2

    http://support.Microsoft.com/kb/920074

  • I have little Internet connection but LAN works

    I hunted for the answer; I'm close, but no cigar.

    A few facts:

    • I use Win 7.
    • All other devices on the router do not experience problems.
    • The computer can see all devices on our network using wired connections and wireless.
    • I ping Internet addresses (such as www.apple.com) using Wi-wired connections and with success.
    • No connection no-ping - ports 80, 443, among others
    • I used both DHCP and static addresses on the computer.
    • I used Google's DNS with DHCP addresses and static addresses.
    • The works of hardware: the computer (HP laptop) has a web connection feature that bypasses the operating system to quickly connect.
    • I disabled the antivirus.
    • I disabled IPv6.
    • I have disabled IP assistance.
    • I deleted and restored network hardware.

    Thanks for any help,

    Bruce

    Some Av cannot be disabled.  What do you use?

    Can we check that your network config as follows?

    Please download this app from the
    Run it with 'select all' checked
    Download output to a drive or any file sharing service
    Put a link to them in your next post
    Please enter each of them in a command prompt high after you run the above and save the file

    ipconfig/flushdns

    ipconfig/registerdns

    ipconfig/release

    ipconfig / renew

    NETSH winsock reset catalog

    NETSH int ipv4 reset reset.log

    NETSH int ipv6 reset reset.log

    Output

  • My laptop shows connected but wireless "no Internet" - HELP!

    I'm on Win7 Home 64-bit edition. I am normally connected by wireless internet. However for the reasons today, I couldn't access the Interior.

    My wireless connection shows that I am connected. However, it also shows the status of 'no Internet' and I couldn't access the internet, well. I tried diabling and then allowing the wireless connection, but the problem persists.

    Please help, all...

    Hello

    A message in the small window that says connected wireless doesn't means that you are really a valid functional connection.

    Above everything is OK, you must be able to connect to the router.

    Connection to the router means that you can enter the IP of the router base in an address bar in one go, being able to connect and configure the router menus see.

    If it doesn't connect to the router, journal newspaper from any computer that can connect to the router wirelessly with a wire, disable wireless security, make sure that the wireless SSID broadcast is enabled and try to connect with no. wireless security.

    Enable security wireless after you eat to make a functional connection.

    -------------------------

    In genral.

    Check the Device Manager for the wireless card valid entry.

    http://www.ezlan.NET/Win7/net_dm.jpg

    If there is no valid entry, remove any entry from fake and re - install the drivers for the wireless card.

    Check network connections to make sure that you have a network icon/entry wireless connection, and that the properties of the icon (right-click on the icon) are correctly configured with the TCP/IPv4 protocol in the properties of network connections.

    http://www.ezlan.NET/Win7/net_connection_tcp.jpg

    Make sure that if there is Wireless Utility a utility vendor is not running with the native Windows wireless utility.

    ----------------

    Make sure you firewall No. preventing / blocks wireless components to join the network.

    Some 3rd party software firewall continue to block the same aspects it traffic Local, they are turned Off (disabled). If possible set up the firewall correctly, otherwise totally uninstall and get rid of its remaining processes that permit the own local network traffic flow.

    If the 3rd party software is uninstalled, or disables, make sure Windows native firewall is active .

    ---------------------------

    Stack TCP/IP work should look like.

    Right-click on the wireless network connection card, select status, details and see if she got an IP address and the rest of the settings.

    http://www.ezlan.NET/Win7/status-NIC.jpg

    Description is the data of the card making.

    The physical address is MAC of the card number.

    The xx must be a number between 0 and 255 (all xx even number).

    YY should be between 0 and 255

    ZZ should be between 0 and 255 (zz all the same number.)

    The date of the lease must be valid at the present time.

    * Note 1. IP that starts with 169.xxx.xxx.xxx isn't valid functional IP.

    * Note 2. There could be an IPv6 entries too. However, they are not functional for Internet or LAN traffic. They are necessary for Win 7 homegroup special configuration. Jack-MVP Windows Networking. WWW.EZLAN.NET

  • Updates of player on Mac to State, she must have the internet connection, but my Safari is in place and works very well. What should do?

    I have the reader on Mac OS 10.10.2 9.5.5 and frequently get notifications of updated to Adobe in my dock, accompanied by a warning sign indicating an internet connection is necessary, but I have my place Safari browser and works well. So I can never get the update beyond that point. This happens regularly and I wrote Adobe and never received a response. Adobe should make the updates one file without welding, almost automatically, but instead, they are still using archaic software that is confused (unless you are a computer scientist) and difficult to solve. Adobe could do much better.

    Your Reader version 9.5.5 is very old and is no longer supported.

    I suggest that you uninstall, then install the latest version using the Installer http://get.adobe.com/reader/enterprise/ offline

  • Cannot get internet connection through wireless network

    I have a Sony VAIO laptop that came with Vista 32 bit and went from 7 Home Premium 32 bit.  I connect to the internet via my Ethernet via a DSL modem with no problems.  When I try to use the edge Intel 4965AGN wireless to connect to my DLink 655 Wireless N Gigabit router, it appears that it connects to the network, but there is no internet connection.  Both the router and the edge Intel have the latest drivers and the encryption is set on AES, WPA2-Personal.  Some additional information:

    I have desktop computer Dell with a DLink USB WiFi and it connects to the network and gets internet

    I constantly get the message from Windows saying: Windows has detected an IP address conflict with another computer on the network.  I restarted the router several times to no effect.

    In network and sharing Center (of course the troubleshooting network said he found nothing) the network appears as a Public and unidentified and it gives me no option to change it to a home network.

    I tried to connect to other networks public wireless (hotspots) and I can't connect it

    Hello

    Something is wrong with the TCP/IP parameters.

    Autoconfiguration IPv4 address:169.254.1 52.88
    IPv4 subnet mask: 255.255.0.0
    Autoconfiguration IPv4 address: 192.168.0.1
    IPv4 subnet mask: 255.255.255.0
    IPv4 default gateway:

    This 169.254.1 52.88 is the IP by default Windows assigns when there is no DHCP server, this isn't a working IP address.

    The second IP address is the IP address of the Wired card. That is why router conflicted reports.

    Configure the two cards for full Auto obtain IP and DNS.

    Then do a WinSock and TCP/IP updating.

    Type Cmd in the search text box.

    Press Ctrl-Shift-Enter keyboard shortcut to run a command as administrator prompt.  Allow the elevation.

    Type netsh winsock reset at the command prompt and press the Enter key.

    Do the same process to refresh the TCP/IP just replace the command typed with.

    netsh interface ipv4 reset Press enter

    netsh interface ipv6 reset Press enter

    ipconfig/flushdns press Enter

    Restart your computer.

    Jack-MVP Windows Networking. WWW.EZLAN.NET

Maybe you are looking for

  • Problem I had after having erased everything on my MacBook

    I recently got a new PC, so I decided to give my old MacBook mid 2010 to my friend who doesn't have a computer. I wanted to get rid of all my files on it first, so I rebooted and pressed command and R together to access the start menu. I clicked on t

  • What dose means that code 0xc004c008

    don't know what that means

  • Maps not displayed and no itinerary illustrated

    String document = ""; Invoke.invokeApplication(Invoke.APP_TYPE_MAPS, new MapsArguments(MapsArguments.ARG_LOCATION_DOCUMENT,document)); Hi I am trying to invoke a card and see the routr between two locations. Source address: Source address5401 S Kirkm

  • ASA 5500 series as a customer VPN SSL

    Hello. ASA 5510 (or other products) usable as SSL VPN site to site VPN client? Version 8.4.2 asdm 6.4.9 On the other end have certificate authentication and authorization through LDAP credentials

  • product key installed portable pre

    Hi, I bought a dell laptop pre installed windows 8.1 3542 now will the key activation of product required, please help me where I can find. Kind regards Animesh