no noise from HP ENVY m6-1218tx

Hello

I did the search on the forum and google and still can not solve the problem.

Basically, I download the new audio driver and there will be sound only on the right speaker. However, when the computer is off or reset the speakers will not work.

Could you please tell what else I can do? FYI, I use 8-64 bit windows.

Hello

Try the following.

Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.

Locate the KB2962407 update, right click and choose uninstall.  Once completed, restart the computer, open windows control panel, open Windows Update and select "Check for updates".  You will see the update that you have uninstalled just offered once again - right click and select "Hide update".

After that you may or may not need to remove and reload the sound driver - if you do, how to use Recovery Manager to reinstall the drivers and software is detailed in the document at the link below.

Recovery Manager - Windows 8.

Kind regards

DP - K

Tags: Notebooks

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