No offices screen... all black

I bought a hewlett packard laptop with windows 8 is installed. After I saw it the HP and then open a session, I come to a full black screen. I don't have the icons on the desktop, no activity at all. When I push Control, Shift, ESC, I can see the pop for the Task Manager, but when I try to run a program I get nothing. Can someone help me that be restore a previous configuration or anything that can help?

Thank you.

Hello

Try to use the system restore Windows to return the machine to an earlier point in time when it worked correctly - a complete guide on how to make of this (including a video preview) can be found on the link under the subheading: restore your computer when Windows 8 cannot start normally (it's to halfway down the page).

http://support.HP.com/us-en/document/c03327545

Kind regards

DP - K

Tags: Notebooks

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