HP Pavilion g7 screen became black all in use.

Help, I was using my HP Pavilion g-7 the other day, while the game and the screen became black without reason appairent.  I have not loaded down recently and I run the anti-virus software.

We went to the HP support website and went through several diagnotics.  When you restart the laptop the screen on the laptop starts flashing images of my top of counter, but once the machine starts the screen remains empty.  You can see the glow on the edges, but that's all.  I have another connected currently monitor and the system works fine except for that.  We also have the following, hard reset, Test for memory modual problems, test the hard drive.  I also tried to update the video drivers, but the system tells me that the drivers do not work properly.

It's very frustrating because I'm a student and really need my laptop.  Any help would be greatly appreciated!

Thank you in advance,

ACameli

Hi ACameli,

Thank you for visiting the Forums HP's Support and welcome. I read your thread on your HP Pavilion Notebook g7 and get a blank screen or black at startup. Try perform a reset. When you perform a hard reset note remove all USB devices and remove cards memory card reader location. Disconnect all non-essential devices. If that doesn't help try to turn on the computer, on which you begin to press F11 repeatedly until the menu opens. You can do a System Restore. System Restore will restore the computer to a time when it worked correctly. If you are able to see the book then connect to a monitor, it is not the graphics card or HARD drive. It could be the LED. The only way to find out is to check with a repair shop. LED can be tested in the DMM and they would have to this device. I'd be happy to help you to give you a number if necessary. How can I find my model number or product number?

Please let me know.

Thank you.

Tags: Notebooks

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