No sound on HP Envy Beats audio

Nice day

I bought this HP Envy in 2013, subject to June, about.  I recently discovered that after having my computer for a while and you try to play audio data, I have no sound.  If I stop the machine, the sound comes back.  My volume knob is at the maximum.

Help, please

Hello

Try the following.

Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.

Locate the KB2962407 update, right click and choose uninstall.  Once completed, restart the computer, open windows control panel, open Windows Update and select "Check for updates".  You will see the update that you have uninstalled just offered once again - right click and select "Hide update".

After that you may or may not need to remove and reload the sound driver - if you do, how to use Recovery Manager to reinstall the drivers and software is detailed in the document in question on the link below.

Recovery Manager - Windows 8.

Recovery Manager - Windows 7

Kind regards

DP - K

Tags: Notebooks

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