No sound on laptop HP G6

Hi, I do no sound on my laptop: it's the name of the product: HP Pavilion Notebook PC g6 and product number: C1Y93EA #ABU

It happened a few times before and I restarted the PC and he returned, but today I can't get no noise even after reboot.  I checked the sound levels and there are no dumb message appearing or any message of error.

If you can offer any advice that would be great.

I don't know if it's relevant, but there are a few months, there is a problem that when I plug the headset is not turned off the sound from laptop speaker.

Thank you

Hello

Try the following.

Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.

Locate the KB2962407 update, right click and choose uninstall.  Once completed, restart the computer, open windows control panel, open Windows Update and select "Check for updates".  You will see the update that you have uninstalled just offered once again - right click and select "Hide update".

After that you may or may not need to remove and reload the sound driver - if you do, how to use Recovery Manager to reinstall the drivers and software is detailed in the document in question on the link below.

Recovery Manager - Windows 8.

Recovery Manager - Windows 7

Kind regards

DP - K

Tags: Notebooks

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