Sound on laptop is uninstalled?

I don't know how it happened but I turned on my laptop a few weeks ago and I noticed that the sound was no longer working. It's weird because he was always working. He said that everything works correctly, except when I try to go to the Volume control. It gives me this message. http://i38.Tinypic.com/125knt4.jpg

I did what he said, the problem still exists. I don't know what I should do.

Hello NMB54,

Thank you for your message.  We will check your audio driver.  Please follow these steps:
1. click on 'Start' > right click on 'My computer' > select 'manage '.
"2 click on Device Manager.
3. in the right pane, click the (+) sign next to "Sound, Video Game..."
4. underneath, you will find the brand/model/name of your audio card/adapter?
5. you will need to go to the site of the manufacturer and download/install the latest driver for your audio device.
Please let us know if it did or did not help to solve your problem.
See you soon

Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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