No support for Photoshop and Lightroom upward and running on my desktop. I've waited since Friday, November 20 after spending 6 hours in line with a technician. I don't want to cancel my subscription, I need to make it work. Help!

Similar Questions

• I have a subscription to Creative Cloud for Photoshop and Lightroom, I don't understand if the subscription is active.

  Hi, I have a subscription to Creative Cloud for Photoshop and Lightroom, and I paid through pay Pall. The payment went well. But when I opened creative Claud, I read that photoshop and lightromm will be a version of Prov. again for three weeks. My subscription is active, but applications are being tested.

  Who can help me?

  Thank you

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Money is debited from my account each month however creative cloud it says trial expired? I'm paying for Photoshop and Lightroom but cannot use them? Help!

  Money is debited from my account each month however creative cloud it says trial expired? I'm paying for Photoshop and Lightroom but cannot use them? Help!

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Hi, I got my subscription for the year running last for Photoshop and Lightroom. Because I had the good idea to download the 2015 CC of Photoshop, I return to the evaluation period. I would like to know, when this period ends, will I get my subscribed v

  Hi, I got my subscription for the year running last for Photoshop and Lightroom. Because I had the good idea to download the version of Photoshop CC 2015 (I thought it was just an update...), I get to the evaluation period.

  I would like to know, when this period expires, will I get my purchased version back or should I get a new subscription?

  If I get a new subscription, one is cancelled automatically, or do I have to do something else?

  Thanks a lot for the answers!

  If you are subscribed to the creative cloud, Creative Cloud 15 updates are included.

  If when you updated, all or part of the CC apps show 'trial start or buy now' in the creative cloud desktop application, please see this link:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

• Just place an order for Photoshop and Premiere Elements. I ordered in error windows version. I need to change the Mac version. How?

  Just place an order for Photoshop and Premiere Elements. I ordered in error windows version. I need to change the Mac version. Already obtained serial numbers, but I have not downloaded anything. I called the customer service that they me transferred to HIM and HE asked me to go to the cat. Chat is always busy. How can I change the version before you download?

  Javifran1234,

  To cancel or change orders online, please visit this link:

  Cancel or change orders online

  Guinot

• I pay for Photoshop and Lightroom, but cannot use

  I pay for Photoshop and Lightroom, but cannot use

  When you ask a question you will need to provide some basic information

  -Forum quick start https://forums.adobe.com/docs/DOC-5601

  Mac or Windows and EXACTLY what version of the operating system?

  Recent Mac AND Windows operating systems have been known to cause problems "weird."

  Using a full account of computer administrator with read/write permission?

  Exactly what version of the program do you have problems?

  This error message you see?

• 1 PC; 2 accounts; first of all for Photoshop and Lightroom and secondly for Illustrator - is it possible

  Hello and welcome to all the magicians using Adobe CC.

  Plan complete Adobe CC is too expensive for me and I did not need all the great apps.

  I only use Photoshop and Illustrator.

  Is it possible to use on a PC:

  (1) there are no 1 - with subscriptions to Photoshop and Lightroom (plan of photographers)

  (2) account No 2 - with unique app don't plan for Illustrator

  they will work at the same time (open some file in Illustrator and a few photos in Photoshop)?

  I try to look for an answer to my question. I found simillar, but not the same thing.

  If there is a chance, someone could help me I would be gratefull.

  Best regards from the Poland.

  I don't think that separate accounts can be used on the same machine, because they involve the same CC application - a single account can be signed.  But there is no reason that an account cannot be used for multiple subscriptions.  You should be able to acquire two subscriptions using the same account.

• Ive joined creative cloud for photoshop and lightroom, but do add this to more than 1 device?

  Ive joined creative cloud for photoshop and lightroom, but do add this to more than 1 device?

  Hi employment,

  You can use creative cloud all products on 2 computers at the same time. So just install it on any other device.

  Please see how many computers can you install or run Adobe software on? ProDesignTools

  Kind regards

  Assani

• Can the CC for photoshop and Lightroom works on XP or Windows 7?

  Can the CC for photoshop and Lightroom works on XP or Windows 7?

  Please refer to the system requirements | Cloud Creative

  Hope this will help you.

  Kind regards

  Hervé Khare

• Hello! For months, I want to cancel my subscription, I'm Italian and I don't know how I can do! Help me please

  Hello! For months, I want to cancel my subscription, I'm Italian and I don't know how I can do! Help me please

  Hello Giulia,

  If it's subscription month. You can cancel this subscription form your adobe account:

  Cancel your membership creative cloud

  Otherwise please contact support:

  Contact the customer service

  Hope this will help you.

  Concerning

  Megha Rawat

• I am trying to cancel my subscription, you need now to an upgrade of system of use of the services.  I am not able to update at this time and your cancellation instructions do not lead me anywhere it is useful.

  I am trying to cancel my subscription, you need now to an upgrade of system of use of the services.  I am not able to update at this time and your cancellation instructions do not lead me anywhere it is useful.

  Hi Scott,.

  I checked your account details. There is no active member under your email address.

  Please try to connect with the correct email address. You will find the option of management plan.

  Concerning

  Megha Rawat

• I WANT TO CANCEL A SUBSCRIPTION FOR ADOBAT PRO; I HAVE FOR A YEAR AND I DON'T WANT TO RENEW FOR ANOTHER YEAR.  I do NOT FIND EMAIL TO DO IT.  What to DO?

  I have an annual subscription to ADOBE ACROBAT PRO.  I paid each month.  He finished at the end of July 2015.  I don't want to cancel the renewal.  I DON'T WANT TO USE THIS PROGRAM FOR ANOTHER YEAR.  I want to cancel.  But I can't find an email address to cancel the program, I can't find a phone number to do so.   What do I do?

  Hello, Raymonde.

  Please see the below help document for the Cancellation of Acrobat:

  Cancel your subscription or membership. Acrobat, services Cloud of Document PDF

  Kind regards

  Sheena

• I want to cancel my subscription, but I can't seem to contact support. I need to do this before the end of the repayment period of 14 days. I tried to do this for 2 days know with no luck. Please someone help me as soon as possible. It is truly concerni

  I want to cancel my subscription, but I can't seem to contact support. I need to do this before the end of the repayment period of 14 days. I tried to do this for 2 days know with no luck. Please someone help me as soon as possible. It's really as regards and very frustrating.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

• If I sign up for Photoshop and LR CC on a monthly basis and you decide to stop after six months, I will always be able to access, to work on images that I've adjusted? [was: Adobe Photoshop LR CC?]

  Hello people,

  I have a question regarding membership of Photoshop and LR CC.

  I know that its probably been asked and answered repeatedly, so forgive me for asking again.

  I installed Photoshop CS6 and Lightroom 6 on my Imac as stand-alone programs.

  If I sign up for Photoshop and LR CC on a monthly basis and you decide to stop after six months, I will always be able to access, to work on images that I've adjusted in CC, with versions of my stand alone CS6 and LR6?

  Thanks for any help provided

  When the CC subscription plan, if you cancel the subscription, the LR develop module is disabled. You can always view and export in the library module.

  At this point, if you have the stand-alone version you can use that to get all the features. You may need to uninstall the software CC and reinstall the stand-alone software.

  I saw a few conversations that suggest using two different emails for two different licenses makes things much easier.

• Need help! I just want to cancel my subscription for one year. No response from support by mail, noone answers when I call, chat support do not work.

  Need help! I just want to cancel my subscription for one year. No response from support by mail, noone answers when I call, chat support do not work.

  Hello

  I will pass on your details to our Russian team and they will contact you to help others.

  Kind regards

  Bev