No supported device has been detected

I have the first elements 14 running on Windows 10 PC.  I have a Canon Vixia HV30 connected via Firewire, which recognizes the operating system.   I had problems to download videos of this unit with 11 elements not, but I do not get one "no supported device found" when you use the video importer now that I updated to 14 items.

FireWire support has been removed in version 13 and on.

You can read more details and one had alternative suggested here:

https://helpx.Adobe.com/premiere-elements/KB/removed-features-formats-elements.html

Tags: Premiere

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