Not available customer support

Similar Questions

• Can't unsubscribe because I can not contact customer support

  Hello

  I want to cancel my current subscription for CC and take a return for 1 APP.  However, while connected and from the management of my subscription, cancel... He told me to contact customer support, I click on and asks me to log in again. What keeps returning with the message that my password is incorrect... Hello... just used. Upper and lower care and numbers... all correct. I tried for a dozen times now and can't get in to start a conversation, so I can cancel. I'm pretty frustrated here.

  What should I do now? Help, please

  Annelies

  Annelies salvation,

  Please check private Message.

  Concerning

  Megha Rawat

• I can not contact customer support to cancel my subscription to creative cloud

  The process to cancel my account for creative cloud puts me in a loop. I connect, click Cancel, I contact the technical support. Then I have to connect again, and my account and the password is not recognized on the support page. I relog on my account page and the trial everything starts again.

  I just want to cancel my subscription, and so far it's impossible to do.

  Please help me.

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

• Have volume of CS3 and CS5 licenses I need to disable. Any ideas? The customer support is not available.

  Have volume of CS3 and CS5 licenses I need to disable. Any ideas? The customer support is not available.

  http://helpx.Adobe.com/x-productkb/policy-pricing/volume-licensing-site.html

• cannot reactivate the CS2 after the hard disk crash - site says I need to talk with adobe (activation can be done online) but the customer support page loop all around - help/activate also not going anywhere - it's a pc - thank you!

  cannot reactivate the CS2 after the hard disk crash - site says I need to talk with adobe (activation can be done online) but the customer support page loop all around - help/activate (since the opening page of CS2) also not going anywhere... it is a pc - thank you!

  message says 'unavailable activation server this time... error code 24:24.

  Error: "Activation Server is not available. CS2, Acrobat 7, pass a hearing 3

• Adobe Customer Support Portal link does not work (for the good performance of Student Edition order): Site area temporarily unavailable

  As mentioned above does not work the Adobe Customer Support Portal link (to the good Student Edition order fulfillment).

  
  After goingt to: www.adobe.com/go/eduverify and by clicking on the Adobe Customer Support Portal link a page saying: "" Adobe Customer Support Portal is an update of the system to implement major system improvements and will be temporarily unavailable starting at 15:00 DST of the Pacific on Friday, October 9".

  Today is August 10! Site is down for more than a year now!

  Please help me, I want to just sign my Student Edition Lightroom 5 and get the serial number.

  MattJimbo we had a maintenance period of this weekend.  This impact on the availability of certain services.  My apologies for the inconvenience.

• Error 'Support HSM' not available

  Hello

  I'm trying to configure credentials HSM in LiveCycle ES2.  I did all the steps listed in the documentation (set up a liaison network Trust, assigned to the customer to a partition, etc.).  I am able to run the demo provided by the HSM vendor application and am able to talk to the HSM.  When I try and set up the credentials of the LiveCycle /AdminUI, HSM Test connectivity fails with the following error in the log:

  2010-01-25 16:06:50, 561 INFO [com.adobe.truststore.crypto.CryptoUtil] encryptBytes: secret key of building for length: 16

  2010-01-25 16:06:53, 817 INFO [com.adobe.truststore.crypto.CryptoUtil] encryptBytes: secret key of building for length: 16

  2010-01-25 16:07:08, 508 INFO [com.adobe.truststore.crypto.CryptoUtil] encryptBytes: secret key of building for length: 16

  2010-01-25 16:07:08, ERROR 509 [com.adobe.livecycle.signatures.client.types.exceptions.SignaturesBaseRuntimeException] ALC-DSS-300-000 SignaturesBaseException HSM Support generic isn't available (operation: getCredential)

  2010-01-25 16:07:08, 594 INFO [com.adobe.truststore.crypto.CryptoUtil] encryptBytes: secret key of building for length: 16

  2010-01-25 16:07:17, 329 INFO [com.adobe.truststore.crypto.CryptoUtil] encryptBytes: secret key of building for length: 16

  2010-01-25 16:07:17, ERROR 332 [com.adobe.livecycle.signatures.client.types.exceptions.SignaturesBaseRuntimeException] ALC-DSS-300-000 SignaturesBaseException HSM Support generic isn't available (operation: getCredential)

  2010-01-25 16:07:17, 354 INFO [com.adobe.truststore.crypto.CryptoUtil] encryptBytes: secret key of building for length: 16

  2010-01-25 16:07:17, ERROR 362 [com.adobe.livecycle.signatures.client.types.exceptions.SignaturesBaseRuntimeException] ALC-DSS-300-000 SignaturesBaseException HSM Support generic isn't available (operation: getSlotsWithTokens)

  2010-01-25 16:07:17, 363 ERROR [org.jboss.ejb.plugins.LogInterceptor] RuntimeException in method: public abstract java.lang.Object com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterLocal.doRequiresNe w (com.adobe.idp.dsc.transaction.TransactionDefinition com.adobe.idp.dsc.transaction.Transa ctionCallback) com.adobe.idp.dsc.DSCException survey:

  ALC-DSS-300-000 SignaturesBaseException HSM generic Support is not available (operation: getSlotsWithTokens)

  com.adobe.livecycle.signatures.hsm.HSMProvider.getSlotsWithTokens(HSMProvider.java:202)

  com.adobe.truststore.dsc.HSMCredentialHelper.listSlots(HSMCredentialHelper.java:101)

  com.adobe.truststore.dsc.CredentialServiceImpl.listSlots(CredentialServiceImpl.java:482)

  sun.reflect.NativeMethodAccessorImpl.invoke0 (Native Method)

  sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

  sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

  java.lang.reflect.Method.invoke(Method.java:597)

  com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke (DefaultPOJOInvokerImpl.jav, a: 118)

  com.adobe.idp.dsc.interceptor.impl.InvocationInterceptor.intercept (InvocationInterceptor. java: 140)

  com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed (RequestInterceptor ChainImpl.java:60)

  com.adobe.idp.dsc.interceptor.impl.DocumentPassivationInterceptor.intercept (DocumentPassi vationInterceptor.java:53)

  com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed (RequestInterceptor ChainImpl.java:60)

  com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor$ 1.doInTransaction (ctionInterceptor.java:74 Transa)

  com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterBean.doRequiresNew (EjbTransactionBMTAdapterBean.java:218)

  sun.reflect.GeneratedMethodAccessor388.invoke (unknown Source)

  sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

  java.lang.reflect.Method.invoke(Method.java:597)

  org.jboss.invocation.Invocation.performCall(Invocation.java:359)

  org.jboss.ejb.StatelessSessionContainer$ ContainerInterceptor.invoke (StatelessSessionConta iner.java:237)

  org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke (CachedConnectionI nterceptor.java:158)

  org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:63)

  org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:121)

  org.jboss.ejb.plugins.AbstractTxInterceptorBMT.invokeNext (AbstractTxInterceptorBMT.java:1, 73)

  org.jboss.ejb.plugins.TxInterceptorBMT.invoke(TxInterceptorBMT.java:77)

  org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke (StatelessSessionInstance Interceptor.java:169)

  org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:168)

  org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:205)

  org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke (ProxyFactoryFinderInterceptor. java: 138)

  org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:648)

  org.jboss.ejb.Container.invoke(Container.java:960)

  org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:430)

  org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:103)

  $Proxy177.doRequiresNew (unknown Source)

  com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute (EjbTransactionProvi der.java:133)

  com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor.intercept (TransactionInt erceptor.java:72)

  com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed (RequestInterceptor ChainImpl.java:60)

  com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.intercept (InvocationStra tegyInterceptor.java:55)

  com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed (RequestInterceptor ChainImpl.java:60)

  com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept (InvalidStateIntercep tor.java:37)

  com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed (RequestInterceptor ChainImpl.java:60)

  com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept (AuthorizationInterc eptor.java:188)

  com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed (RequestInterceptor ChainImpl.java:60)

  com.adobe.idp.dsc.interceptor.impl.JMXInterceptor.intercept(JMXInterceptor.java:48)

  com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed (RequestInterceptor ChainImpl.java:60)

  com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:121)

  com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:129)

  com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.routeMessage (AbstractMessage Receiver.java:93)

  com.adobe.idp.dsc.provider.impl.vm.VMMessageDispatcher.doSend (VMMessageDispatcher.java:22 5)

  com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send (AbstractMessageDispat dear .java: 66)

  com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)

  com.adobe.truststore.ui.impl.TrustStoreProxy.getSlots(TrustStoreProxy.java:903)

  com.adobe.truststore.ui.struts.actions.UpdateHSMCommonAction.execute (UpdateHSMCommonActio n.java:63)

  org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431)

  org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)

  org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)

  org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)

  javax.servlet.http.HttpServlet.service(HttpServlet.java:710)

  javax.servlet.http.HttpServlet.service(HttpServlet.java:803)

  org.apache.catalina.core.ApplicationFilterChain.internalDoFilter (ApplicationFilterChain.j ava: 290)

  org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

  com.adobe.framework.SetCharacterEncodingFilter.doFilter (SetCharacterEncodingFilter.java:1, 73)

  org.apache.catalina.core.ApplicationFilterChain.internalDoFilter (ApplicationFilterChain.j ava: 235)

  org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

  com.adobe.truststore.ui.TSAuthFilter.doFilter(TSAuthFilter.java:63)

  org.apache.catalina.core.ApplicationFilterChain.internalDoFilter (ApplicationFilterChain.j ava: 235)

  org.apache.catalina.core.ApplicationFilterChain.doFilter

  Any idea on what could be the problem?  Anyone seen this before?

  We have configured the HSM on previous versions of LiveCycle before however, this is our first attempt in ES2.

  Kind regards

  Rob

  Hi Rob,

  Is this really a Windows 64 bit with a 64-bit Sun JRE? In the case of this combination, HSM is not supported in LiveCycle ES2 out of the box. Since the Windows 64-bit Sun JRE is not delivered with the NYI PKCS #11 bridge. The support is done via the deployment of a Web Service separate in a 32-bit Sun JRE on the same computer and access this Web Service inside service of the Signature digital Livecycle using a SPINNAKER. The mechanism to do this is available in the Documentation Livecycle Digital Signatures.

• DVD Studio Pro DVD "supported disc not available".

  Hello Forum,

  I am trying to burn a DVD again an already existing DVD Studio, already registered and created the file pro with all the menus related to the video file.  Another company created the DVD Studio pro menu and queue in front of me, I replace the newly edited video and try to burn a DVD with the new video and audio files.

  I compressed the file Compressor 3.5 using the button create DVD in the compressor, I created a file DVD SD Mpeg2, audio and video.  Imported in the pro Studio already created DVD file, I have the burned DVD, but appears to "Support disc not available" when I try to play the DVD on my Imac drive (also not tried in a standard DVD player no chance)... I tried this twice now, the first time that I realized I had created a HD DVD, I also created a separate folder on the external drive as well.  When I click on the DVD that was burned it shows as: HVDVD_TS and no audio file.

  Can you please help me, I watched the video of youtube after another, but I'm not create from scratch, I know not at all unfortunately the program, but I use a DVD already created Studio, file with many menus already linked to the video and don't want to not recreate from scratch... I think this should not be so difficult, and definitely miss me something.

  Thank you very much for your help!

  -Tony

  Open the preferences of DVD Studio Pro and set it up to create the SD DVD.

  -DH

• Commercial DVDs do not play on MacBook Pro.  "Not allowed" and "Supported disc not available" is displayed.  DVD plays normally when inserted in a different drive.

  MacBook Pro (15 inch, early 2011) / 2 GHz Intel Core i7 / 8 GB 1333 MHz DDR3 / OS X El Capitan Version 10.11.6

  DVD Player Version 5500.66 / Build 5,560 (2)

  When commercial DVD (NTSC) inserted in the MacBook Pro DVD Player error messages "forbidden" and "Supported disc not available" are displayed when I tried to play the DVD.  When the DVD was removed from the MacBook Pro and inserted into a different DVD player, it works normally, then the DVD was apparently not the problem.

  Your help is appreciated...

  Delete ' ~ / Library/Preferences/com.apple.DVDPlayer.plist ' and a DVD player or reopen could solve the problem.

• HP Pavilion dv6-1242tx: updated driver required but not available to HP support.

  I noticed that my keyboard returns incorrect symbols as I type. A case occurs when I hit shift-2 poster 'symbol' instead of @. My PC has a QWERTY keyboard, and I am currently using regional (UK) English, the input parameters and the format.

  Also, when I go into my control panel / devices and material, I see the error message that is associated with my PC:

  Status: Driver is not available

  Status: Driver error.

  I have checked with the help of HP but have found that the driver for my model number and the operating system is not available.

  Can then someone suggest a source for a driver or a workaround?

  I noticed the warnings in support of HP related software vendors claiming to be affiliated with HP, so I thought I would ask this forum before you search the web.

  Thank you for your consideration of my problem in advance.

  Hello

  If the @ symbol is SHIFT + 2 key, then you have a style WE keyboard (the ' is on shift + 2 on a UK layout).  For this to work properly, you must select the United States keyboard layout - you can change your keyboard layout, as described at the link below.

  Change of keyboard - Windows 8

  Kind regards

  DP - K

• When I click on the link while using help and Support in Windows XP, I get an error message saying "page is not available" also a filled red circle crossed out

  Original title: help and Support under XP

  The installation option "search" in Help and Support is OK, but if I try to open any underlined green/blue link I get the error message "page is not available" also a circle full red bar. This always happens in any response. Obviously something is damaged - but as you please and how to fix it.  John

  Hello

  ·         You have installed Windows XP Service Pack 3 on the computer?

  ·         You are able to browse normally in internet explore?

  This occurs if the Microsoft HTML Help control is blocked (probably by a Microsoft Update) by defining a "Kill bit" in the registry. To resolve the problem, upgrade to Service Pack 3 , which publishes an updated version of the hhctrl.ocx control.

  If this doesn't help, run the following command from start, run dialog box:

  Regsvr32.exe hhctrl.ocx

  Press ENTER

• Driver Bluetooth not available on the Dell Support suite

  Hello to everyone in the community,

  I have this Dell Inspiron 15R N5110 for the last year and I am generally satisfied with his performance. I got Windows 7 Ultimate edition provided by my dealer and it worked well all round. I joined Dell Community a few months ago and downloaded and installed DELL QUICKSET from Dell Support site as an update. Before installing Quickset suite Bluetooth to my laptop would work fine, but after installing quick adjustment, it has stopped working. Without doubt, I disturbed the sequence

  Recently, I installed a new copy of Windows 7 and follow the order appropriate for the installation of the driver. I couldn't find a driver Bluetooth of independent outside the BHS + WLAN driver on the dell support Web page. The laptop recognize the Bluetooth and Wireless LAN adapter but cannot start the two. I found the wireless LAN driver, but the driver now Bluetooth is not available on the official Dell support site. I tried online diagnostics and research on the Dell Support programs but could not find.

  Can someone please give me the link on Bluetooth driver in the Dell Support Web site?

  Concerning

  Junaid Shah

  Pakistan

  Hi Junaid Shah,

  Inspiron 15R N5110 goes hand in hand with a combo (Wi - Fi and Bluetooth) card and the drivers are not provided separately. You will need to download the driver of combo on the Dell site.

  The drivers are downloadable at the link below.

  http://Dell.to/QtFK85

• I can not download the trial version after effects CC show me a message in the page: we are experiencing some problems, please try again later. If the problem persists, contact customer support.

  I can not download the trial version after effects CC show me a message in the page: we are experiencing some problems, please try again later. If the problem persists, contact customer support.

  [Ask in the correct forum allows... Left non-technical Forum Lounge for forum specific program... MOD]

  Maybe it's a false error that hides the real problem... a 32-bit computer

  You MUST have a 64-bit computer and operating system... What is your computer?

  -http://windows.microsoft.com/en-AU/windows7/find-out-32-or-64-bit

  -Programs are supposed TO not view or download if they are not installed on your computer

  -http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html

  MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html

• I recently bought a new camera from Sony a7 - ii.  the first time I tried to import raw images taken with it (with a. Suffix ARW) the program says "Preview not available for this file" and then "files are not recognized by the raw format support in Lightr

  I recently bought a new camera from Sony a7 - ii.  the first time I tried to import raw images taken with it (with a. Suffix ARW) the program says "Preview not available for this file" and then "files are not recognized by the raw format support in Lightroom" I have the most updated version, I think as 5.7.  What should I do to get these files imported as raw files?

  Hi Bobsirkus,

  The camera you have is compatible with the latest version of Lightroom, which is Lightroom 6/CC.

  Please see the list of the camera supported by Lightroom: supported by Adobe Camera Raw devices

  You can use the DNG Converter, converts images and then import them into DNG in Lightroom.

  Kind regards

  Tanuj

• The custom for Image path option is grayed out and is not available

  I just downloaded the demo version of Illustrator CC and I try to do a trace of the image of a photo, but is greyed out customized to Trace out and not available. Why is this and how do I make it available?

  You can still save your own custom options set and then accessing it in the menu if that's what you want.