OFFICE JET 6500 e710n

I've repeated cleaning of the print head and went to step 2 and it works do not take into account these two applications. Cartridge magenta color is not printing.  I ran the troubleshooting steps including the cleaning of the printheads, and it still does not.  Any advice.  All cartridges are HP and rich, the printer is reading that they are full and when I print a report the magenta ink is empty.

I checked the cartridge and the ink has no problem to get out of the cartridge.

So there is a good level of ink left in the cartridge Magenta?

In the link below troubleshooting steps

http://support.HP.com/us-en/document/c01641184

Tags: HP Printers

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