Office jet pro 8500 a: Ghost printing

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• 8500 HP OFFICE JET PRO 8500 A909n error: B87126D0, unit will not turn off or print

  I'm having the same problem as described by others, "error of 8500 HP B87126D0, unit not turn off or print.

  I followed all the instructions from documeneted on this thread. I also replaced the power Module, in the hope that would solve my problem. I have an OFFICE JET PRO 8500 A909n PRIME

  Not sure why the solution cannot be posted here, as I see many others with this same error and the exact symptoms.

  Whatever it is, I really appreciate a solution 'private' as well.  Really, I love this printer and would rather not have buy another.

  Thanks in advance!

  Hello @rnegron57,

  Welcome to the Forums of HP Support! I see that you have found an error code on your HP Officejet Pro 8500 first, you are unable to power the printer on or off.

  You have completed the recommendations online without success, and you've seen other members of the community receive private messages. I would like you to take a look here: printer resets: What You Should Know

  I went ahead and you sent a private message, please go to your user page to the right of your name, you will see your Inbox.

  I'll watch for your reply, I would like to know the results.

  Thank you for being a part of the community of HP. Please let me know if this helps solve the problem by marking this message as "accept as Solution" . If you need more assistance let me know and I will gladly do whatever I can to help. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

• Office jet pro 8500

  My iPad is no longer connect to print from my hp office jet pro 8500 a printer

  Thanks for your replies; Since I was so impatient, I decided to reinstall the drive in my laptop again. I had a virus at some point and maybe uninstalled something. Whether, after reinstalling the hp disk I not had a problem. Thanks again for responding. I don't know that I'll need your help again.
  Sara099

• Office Jet Pro 8500 won' t scan

  Help.  My Office Jet Pro 8500 scan is no longer.  I click on the printer icon and select scan.  It seems to be analyzed.  But there is no sign of an item scanned on my desktop which is where I selected the item scanned go.  I have a Macbook Air with OS 10.9.5

  It works!  Thank you very much.

  As you are a HP pro, maybe you can help me solve my second problem.  I have the HP Office Jet Pro 8500 connected to my Panasonic phone answering machine.  He used to work without fault.  When a call came, she was not picked up the appellant was able to leave a message. If a fax came the HP received the fax.  But recently, when a call comes in, the HP picks up, anticipating a fax, and the appellant was not able to leave a message.  Any suggestions?

• HPOffice jet pro 8500 network cannot print from PC when it is connected

  Hello

  I am running Windows XP with Service Pack 3 installed and have the HP Office Jet Pro 8500 connected to my PC and share it on my network. I had recently changed the visuals for my system and allocated some more virtual memory to improve performance of my system. We also did an upgrade of our software database (the update was made on all PC on our network).

  Even if I have the printer connected to my PC, I am not able to print to this subject, other computers on the network has no problem printing to this printer, but when I send a job to the printer, the printer reacts as if it will start printing, gives a beep and stops, no error message is returned.

  It seems that some service has been stopped, even though I don't see any HP service disabled in my list of services.
  I am able to print a test page for my toolbox, but not from any other program installed on my PC.

  Thanks in advance for any help on this matter.

  C

  To begin with, Wild Child, sounds like it could well be a configuration issue with the software. I will recommend that we will start by removing and reinstalling the software on the HP website directly. I'll link you to that, but I will not link you to the page for the A909a. You have not specified which 8500 you have, so if you have a different model number, you will need to find the support page for this printer.

  First of all, if you use a USB cable, be sure to remove it (it's important). Do not plug it in again until the software instructs you. Through devices and printers, programs and features and issues Device Manager and make sure that all copies, files, and programs related to the printer are removed. As indicated, and then restart the computer.

• Office Jet Pro 8500 in endless loop warm-up.

  I have a HP Office Jet Pro 8500 running on a network on Windows 7. Recently, my printer seems to go into an endless loop. When I turn it on, it says "warming up". He feeds then for a few seconds and then returns to heat". The printer then repeats this cycle without end I'd appreciate any help.

  The print head is until warranty, but I stil problems. I decided to buy a new printer with a WARRANTY EXTENSION. Thanks a lot for your help.

• Office jet pro 8500 software for os 10.8

  I have a week I have Mac OS X 10.8 running.

  My not so new Office jet Pro 8500 910 a has a disk for OS 10.6.

  When you try to install the printer an error message is displayed.

  The help of HP suggests using the Mac update, but I guess as have not yet had time to do an update to the 8500.

  It doesn't seem to be a download again on the HP site.

  Any ideas on what I can do, and before anyone suggests, I don't want to buy a new printer!

  Well Yes, I recommend a few levels:

  1. the base drivers from Apple (at HP, in fact): http://support.apple.com/kb/DL907

  2. restart your Mac.

  3. download and install the full setting: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-108394-1&cc=us&dlc=en&lc=en&os=219&product=4083969&sw_lang=

• HP OFFICE JET PRO 6960: HP OFFICE JET PRO 6960 does not print pages with j.pegs on them, only those with a pure impression

  HP Office Jet Pro 6960  New installed printer yesterday using CD

  Hi L-U-L-U,.

  Thank you for your answer!

  I would certainly recommend re - create these two files. If everything else is fine printing, it is possible that these files has become corrupted somehow.

  If it helps, please consider clicking on "accept as a solution." And, please click the thumbs up icon. The two icons are below this post.

  I hope this information helps!

• Office Jet Pro 8500 a menu on my PC has changed

  I have an Office Jet Pro 8500 has. The menu on my PC when I turn on the unit has changed. Before he gave me access to change the settings for photos, Scans, etc. and save these settings. There was lots of other options too.

  Now what I get is a Quick Menu on PC that does not allow me to do so much and can not save the settings. Were there an update that caused it? If so, how can I get that back?

  Does anyone else have this problem?

  Thank you

  Tony

  You are of the correct crime, there was an update for this software which has led to this issue.

  You will need to uninstall the current software that you have for the Officejet 8500 and reinstall with the latest drivers.

  Choose the appropriate driver for the correct version of 8500 a you have below:

  OfficeJet 8500 a A910a drivers
  OfficeJet 8500 has more pilots
  OfficeJet 8500 a Premium drivers

• Office jet pro 8500 wireless/updated A910g

  Can I change to A910g A909g on my jet pro 8500 Wireless Office?

  No,

  HP Officejet Pro 8500 (A910) a is a completely different model than the model of 8500 Wireless (A909).

• Office jet pro 8500 a: elimination of printer, was this encrypted model? How to destroy the hard drive?

  This model encrypted?

  If this is not the case, how to destroy the hard drive? Where is the hard drive?

  Hi @Diane47,

  Thanks for joining the Forums of HP Support with your request to printer.

  I understand that you have a HP Officejet Pro 8500 has e-all-in-one printer you plan to elimination and you wonder if the hard disk is encrypted and how to destroy the hard drive. I would like to help with that.

  HP Officejet Pro 8500 has e-all-in-one printer don't have a hard drive. It contains a very small amout of memory, so it can keep in memory the printer and fax settings.

  You can clear the memory by restyoring the printer back to the default values.

  1. on the printer Panel, select Setup.

  2. from the Configuration menu, select Tools.

  3. on the Tools menu, select Restore Factory Defaults.

  HP offers to recycle their products for you. If you want to know more about it, please click here.

  Please let me know if that solves the problem, or if you need assistance.

  Indeed, if this help you to achieve a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!

• HP Office Jet Pro 8500 A: printer refuses to send photos to the computer. He wants to print.

  I have a HP Officejet Pro 8500 has.  I use the sd card reader to upload my pictures on the desktop.  As soon as I inserted the card, the printer would automatically open on the screen and ask me if I want to view, analyze everything first, or whatever.  Suddenly, he stopped to do all this.  Now as soon as I insert the card, the printer asks me if I want to view & print, create or reprint.  It will not send the photos on the card to the computer.

  That's happened?  How can I get this back to the way it was?

  Thank you

  Glory

  Hi @glory281 ,

  I see that you have problems to download the pictures from the SD card to the computer. I would like to help you today.

  I would like to do a hard reset to see if that will solve the problem.
  Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  Reconnect the power cable to the output of the printer and the wall, and not a surge protector.
  This ensures that the printer is full on and can help this situation.

  If you have another SD card, try it also, just to rule out the SD card.

  Power cycle the router, restart the computer and the printer.

  Try to download the photos again.

  Update the firmware of the printer, if you still have problems. HP Officejet Pro Firmware.

  I would also download and run the printing and scanning doctor. It will diagnose the problem and could solve it automatically. http://www.HP.com/go/tools

  What were the results when you ran the Print and Scan Doctor? (she print or scan, error messages)

  If you need help, let me know.

  Have a great day!
  Thank you.

• Office Jet Pro 8500 offline will not be printed

  Help, please! I can't get my Officejet Pro 8500 Wireless print. I had this printer since early September and did not it works wireless on my laptop with the exception by using the USB configuration.

  I have a Dell laptop that I had problems at the beginning to recognize the printer, but it does now. But when I go to print, I get an error message that the printer is 'offline' and I get another error message "failure of the document to print. I made sure that the printer is online via the Control Panel, printers etc. sequence. I turned off the printer and unplug the router, too which is a Linksys WRT350N Wireless N. But in vain. I have desktop Dell that is wired through the router works fine, just like two other laptops wireless HP and a Sony Vaio that print wireless. The last two under Vista, so that the Dell laptop in question runs XP Professional and the Dell XP desktop computer. I have the same problem with a HP C4500 wireless that works very well with all the computers in my house except the Dell laptop. Any help is appreciated.

  Sincerely,

  DeeDubb

  Yes, it's your problem.  VPN will not allow an accessory device network, including printers, while VPN is active.

• Wireless HP Office Jet Pro 8500 - can not scan to computer

  I use a HP Office Jet 8500 Wireless and cannot "scan to computer".  When I select "scan to computer", I get a message (on the face of the printer) that says "refer to device documentation to troubleshoot issues.   I did everything in the troubleshooting guide, even if they do not address my problem, but anything done without success.  I am running Windows 7.

  Any suggestions?  Thanks for the help!

  Robin

  Destin, FL

  Hello Robin,.

  Thank you very much for your answers and your efforts! My sincerest apologies for not knowing that Windows 7 Professional 64 bit rested not with the tool! I learned something new from you and thank you so much for this!

  We can try level 3 or 4 uninstall manually, instead of running the tool. I understand that the tool would be the easiest method. Here are the steps for you.

  There are 2 ways you can run levels:

  Of the Original installation CD:

  1. Insert the CD in the drive and then cancel Setup

  2. open "Computer", and then right click on CD drive and open

  3 open the Util folder

  4 open the CCC folder

  5 If you have an HP computer, run the L3uninstall.exe. If you have a computer not HP, run the L4uninstall.exe

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. perform a clean boot

  9. run the download to reinstall the printer ( HP Officejet Pro Full Feature software and driver )

  If the software has been downloaded and extracted the download of the driver for your system:

  1. click on start and type %temp% in the search box, open the folder

  2. Locate and open the folder starting with 7z (example: 7zS2356) (if there is more than one, choose the most recent folder)

  3 open the Util folder

  4 open the CCC folder

  5 If you have an HP computer, run the L3uninstall.exe. If you have a computer not HP, run the L4uninstall.exe

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. perform the clean boot

  (9 download drivers and full software features HP Officejet Pro Full Feature software and driver )

  I really hope that does the trick!

  Happy Thursday

• HP Office Jet Pro 8610 do not print, but will only fax

  We have a HP Office Jet 8610 Pro and it worked fine until we hung like a fax also Thursday.

  He used to copy, print, scan perfectly but it takes a new fax machine, so we went and bought the phone cord and hung a fax and telephone line with built in answering the Office Jet and the fax jobs, but now it not print a document in Open Office to the printer because she's trying to make a fax cover page.

  I've ran out of ideas can you please help?

  There are two pilots "printer" there, to print, choose the "printer Officejet Pro 8610' instead of the 'Officejet Pro 8610 FAX. Probably, you set another value by default when the fax feature is added, which is for the PC - fax. If you use the print function more often than the fax, make non-fax the default printer.