Office Jet Pro 8500: HP Solution Center fails to launch after W10 KB3132372 is installed.

Similar Questions

• HP Office Jet Pro L7590: HP Solution Center does not recognize my printer

  When I try to open the HP Solution Center, I receive a warning tha no devices are detected and yet pints them of pinter and crystallized.

  Hello @BEARS5,

  Welcome to the Forums of HP Support!

  I would like to help you today to solve the problems of detection of product that you encounter on your Windows Vista-based computer when you try to use the Solutions Center HP all-in-one printer, HP Officejet Pro L7590. There are certainly some kind of product detection software or driver glitch that makes the error "detection". To solve this problem please can I you follow the steps below.

  If you use a USB cable connection, please unplug this cable now.

  Step 1: Uninstall the drivers:

  1. Click on the Start menu
  2. Select all programs (or programs)
  3. Select the HP folder
  4. Select your HP Officejet
  5. Select Uninstall

  Follow the instructions on the screen to complete the uninstallation of your product. After the uninstall completed successfully, please proceed to the next step.

  Step 2: Remove temporary files:

  1. Click on the Start menu
  2. In the box "search programs and files" located just above to start after you click on it, type %temp% , and then press enter on your keyboard
  3. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
  4. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
  5. Close the Temp folder when it is empty
  6. Right-click the recycling bin on your desktop and select empty recycling bin

  Step 3: Reinstall the drivers:

  1. Please click here to install the drivers for your computer
  2. Once the site opens click on the download button at the top left
  3. If you are prompted, please allow the download to run it
  4. Once the download is complete, follow the instructions on the screen to reinstall your printer
  5. Please do not connect the USB cable until the installation program invites you to

  Once the installation is complete, please open the HP Solutions Center to check if your HP Officejet is now detected and works correctly.

  Please reply to this message with the result of your troubleshooting. Good luck!

• 8500 HP OFFICE JET PRO 8500 A909n error: B87126D0, unit will not turn off or print

  I'm having the same problem as described by others, "error of 8500 HP B87126D0, unit not turn off or print.

  I followed all the instructions from documeneted on this thread. I also replaced the power Module, in the hope that would solve my problem. I have an OFFICE JET PRO 8500 A909n PRIME

  Not sure why the solution cannot be posted here, as I see many others with this same error and the exact symptoms.

  Whatever it is, I really appreciate a solution 'private' as well.  Really, I love this printer and would rather not have buy another.

  Thanks in advance!

  Hello @rnegron57,

  Welcome to the Forums of HP Support! I see that you have found an error code on your HP Officejet Pro 8500 first, you are unable to power the printer on or off.

  You have completed the recommendations online without success, and you've seen other members of the community receive private messages. I would like you to take a look here: printer resets: What You Should Know

  I went ahead and you sent a private message, please go to your user page to the right of your name, you will see your Inbox.

  I'll watch for your reply, I would like to know the results.

  Thank you for being a part of the community of HP. Please let me know if this helps solve the problem by marking this message as "accept as Solution" . If you need more assistance let me know and I will gladly do whatever I can to help. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

• Office jet pro 8500

  My iPad is no longer connect to print from my hp office jet pro 8500 a printer

  Thanks for your replies; Since I was so impatient, I decided to reinstall the drive in my laptop again. I had a virus at some point and maybe uninstalled something. Whether, after reinstalling the hp disk I not had a problem. Thanks again for responding. I don't know that I'll need your help again.
  Sara099

• Office Jet Pro 8500 won' t scan

  Help.  My Office Jet Pro 8500 scan is no longer.  I click on the printer icon and select scan.  It seems to be analyzed.  But there is no sign of an item scanned on my desktop which is where I selected the item scanned go.  I have a Macbook Air with OS 10.9.5

  It works!  Thank you very much.

  As you are a HP pro, maybe you can help me solve my second problem.  I have the HP Office Jet Pro 8500 connected to my Panasonic phone answering machine.  He used to work without fault.  When a call came, she was not picked up the appellant was able to leave a message. If a fax came the HP received the fax.  But recently, when a call comes in, the HP picks up, anticipating a fax, and the appellant was not able to leave a message.  Any suggestions?

• Office Jet Pro 8500 in endless loop warm-up.

  I have a HP Office Jet Pro 8500 running on a network on Windows 7. Recently, my printer seems to go into an endless loop. When I turn it on, it says "warming up". He feeds then for a few seconds and then returns to heat". The printer then repeats this cycle without end I'd appreciate any help.

  The print head is until warranty, but I stil problems. I decided to buy a new printer with a WARRANTY EXTENSION. Thanks a lot for your help.

• Office jet pro 8500 software for os 10.8

  I have a week I have Mac OS X 10.8 running.

  My not so new Office jet Pro 8500 910 a has a disk for OS 10.6.

  When you try to install the printer an error message is displayed.

  The help of HP suggests using the Mac update, but I guess as have not yet had time to do an update to the 8500.

  It doesn't seem to be a download again on the HP site.

  Any ideas on what I can do, and before anyone suggests, I don't want to buy a new printer!

  Well Yes, I recommend a few levels:

  1. the base drivers from Apple (at HP, in fact): http://support.apple.com/kb/DL907

  2. restart your Mac.

  3. download and install the full setting: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-108394-1&cc=us&dlc=en&lc=en&os=219&product=4083969&sw_lang=

• Office Jet Pro 8500 a menu on my PC has changed

  I have an Office Jet Pro 8500 has. The menu on my PC when I turn on the unit has changed. Before he gave me access to change the settings for photos, Scans, etc. and save these settings. There was lots of other options too.

  Now what I get is a Quick Menu on PC that does not allow me to do so much and can not save the settings. Were there an update that caused it? If so, how can I get that back?

  Does anyone else have this problem?

  Thank you

  Tony

  You are of the correct crime, there was an update for this software which has led to this issue.

  You will need to uninstall the current software that you have for the Officejet 8500 and reinstall with the latest drivers.

  Choose the appropriate driver for the correct version of 8500 a you have below:

  OfficeJet 8500 a A910a drivers
  OfficeJet 8500 has more pilots
  OfficeJet 8500 a Premium drivers

• Office jet pro 8500 wireless/updated A910g

  Can I change to A910g A909g on my jet pro 8500 Wireless Office?

  No,

  HP Officejet Pro 8500 (A910) a is a completely different model than the model of 8500 Wireless (A909).

• Wireless HP Office Jet Pro 8500 - can not scan to computer

  I use a HP Office Jet 8500 Wireless and cannot "scan to computer".  When I select "scan to computer", I get a message (on the face of the printer) that says "refer to device documentation to troubleshoot issues.   I did everything in the troubleshooting guide, even if they do not address my problem, but anything done without success.  I am running Windows 7.

  Any suggestions?  Thanks for the help!

  Robin

  Destin, FL

  Hello Robin,.

  Thank you very much for your answers and your efforts! My sincerest apologies for not knowing that Windows 7 Professional 64 bit rested not with the tool! I learned something new from you and thank you so much for this!

  We can try level 3 or 4 uninstall manually, instead of running the tool. I understand that the tool would be the easiest method. Here are the steps for you.

  There are 2 ways you can run levels:

  Of the Original installation CD:

  1. Insert the CD in the drive and then cancel Setup

  2. open "Computer", and then right click on CD drive and open

  3 open the Util folder

  4 open the CCC folder

  5 If you have an HP computer, run the L3uninstall.exe. If you have a computer not HP, run the L4uninstall.exe

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. perform a clean boot

  9. run the download to reinstall the printer ( HP Officejet Pro Full Feature software and driver )

  If the software has been downloaded and extracted the download of the driver for your system:

  1. click on start and type %temp% in the search box, open the folder

  2. Locate and open the folder starting with 7z (example: 7zS2356) (if there is more than one, choose the most recent folder)

  3 open the Util folder

  4 open the CCC folder

  5 If you have an HP computer, run the L3uninstall.exe. If you have a computer not HP, run the L4uninstall.exe

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. perform the clean boot

  (9 download drivers and full software features HP Officejet Pro Full Feature software and driver )

  I really hope that does the trick!

  Happy Thursday

• Software OffficeJet Pro 8500 HP Solution Center not supported on Windows 7

  Just upgraded from Vista to Windows 7 and when I tried to reload the CD with the HP Solution Center, he told me that he only works on XP or Vista.  It is an application very used on my PC.  Is there an upgraded version that I can download that will run on Windows 7.  The wireless printer works fine on Windows 7 but without the goodies from the Solution Center.

  There are a few different versions of the Officejet Pro 8500, but to make easier the task that I have linked below to the page where you can find your specific model and download the drivers and any software for it.

  http://WWW8.HP.com/us/en/support-search.HTML?tab=1#/qryterm=OffficeJet%20PRO%208500&SearchType=s-002

  Please let me know how it works for you

• OfficeJet Pro 8500 photo Solution Center scanning problem

  Hi, first post.

  My Officejet Pro 8500 a909a works very well, except for a strange question. Using HP Solution Center software, I can scan documents and fax very well. But, when I try to scan a photo, it ignores the analysis and the image displayed in the Panel that opens. But it is 'frozen' and I can't do anything like save, edit, print, etc. However, I discovered that if I click on the only function that works, the help button at the bottom right, the popup help screen. I select one of the choices on the left side and voila, the Solution of the center of the screen comes alive and is fully functional. In this case no matter what settings I use (resolution, etc.).

  I tried Support cat HP a couple of times, but not yet a solution. I am currently waiting for another agent in the Chat.

  Everyone has faced something like this, or someone would try to solve the puzzle?

  Thank you

  Ray K.

  Well, I tried a search and found a solution here: http://h30434.www3.hp.com/psg/board/message?board.id=Software&message.id=1876&query.id=225242#M1876

  Not perfect, because I need larger font size, but it does not work.

  Thank you

  Ray K.

  Message edited by RayK on 25/05/2009 22:58

• Office jet pro 8500 a: elimination of printer, was this encrypted model? How to destroy the hard drive?

  This model encrypted?

  If this is not the case, how to destroy the hard drive? Where is the hard drive?

  Hi @Diane47,

  Thanks for joining the Forums of HP Support with your request to printer.

  I understand that you have a HP Officejet Pro 8500 has e-all-in-one printer you plan to elimination and you wonder if the hard disk is encrypted and how to destroy the hard drive. I would like to help with that.

  HP Officejet Pro 8500 has e-all-in-one printer don't have a hard drive. It contains a very small amout of memory, so it can keep in memory the printer and fax settings.

  You can clear the memory by restyoring the printer back to the default values.

  1. on the printer Panel, select Setup.

  2. from the Configuration menu, select Tools.

  3. on the Tools menu, select Restore Factory Defaults.

  HP offers to recycle their products for you. If you want to know more about it, please click here.

  Please let me know if that solves the problem, or if you need assistance.

  Indeed, if this help you to achieve a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!

• down load scan drivier for HP Office Jet Pro 8500

  How can I download the driver for my HP Officejet Pro 8500 Wireless scaning

  Here is a link that will help you download the FULL FEATURES and software drivers.

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&DLC=en&LC=en&product=3752459&task=&

  Click operating system and click NEXT.

  The next page, select DRIVER AND INSTALLATION of PRODUCT. Make sure all FULL of FEATURES.

  This package has the scanning driver included.

• HP Office Jet Pro 8500 A: printer refuses to send photos to the computer. He wants to print.

  I have a HP Officejet Pro 8500 has.  I use the sd card reader to upload my pictures on the desktop.  As soon as I inserted the card, the printer would automatically open on the screen and ask me if I want to view, analyze everything first, or whatever.  Suddenly, he stopped to do all this.  Now as soon as I insert the card, the printer asks me if I want to view & print, create or reprint.  It will not send the photos on the card to the computer.

  That's happened?  How can I get this back to the way it was?

  Thank you

  Glory

  Hi @glory281 ,

  I see that you have problems to download the pictures from the SD card to the computer. I would like to help you today.

  I would like to do a hard reset to see if that will solve the problem.
  Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  Reconnect the power cable to the output of the printer and the wall, and not a surge protector.
  This ensures that the printer is full on and can help this situation.

  If you have another SD card, try it also, just to rule out the SD card.

  Power cycle the router, restart the computer and the printer.

  Try to download the photos again.

  Update the firmware of the printer, if you still have problems. HP Officejet Pro Firmware.

  I would also download and run the printing and scanning doctor. It will diagnose the problem and could solve it automatically. http://www.HP.com/go/tools

  What were the results when you ran the Print and Scan Doctor? (she print or scan, error messages)

  If you need help, let me know.

  Have a great day!
  Thank you.