OfficeJet 4500: Capture and scanning Hp cannot find the device

I can print on my printer without a problem, but when I tried to run Capture and scanning HP, he invited to select a device and then could not find it. I even entered the IP address and it says that no device was found.

When I ran everything in a remote printer, it says the printer status is unknown.

I have something to him printed literally just 5 minutes before.

Thanks for any info.

Hi @gasman00,

Thanks for the reply.

If you want to use HP app scanning and Capture, you must upgrade to Windows 10. In addition, scan windows is also not compatible with Windows 8.1, so this will not work.

You don't need or the other of these applications to analyze these are alternative methods of analysis.

You have installed full feature software?

If you do not have the use of the software installed HP the HP printer Install Wizard. The Wizard Installer HP printer detects automatically the best print available for your HP printer driver. It is only available for Windows 7, 8 and 10. Download and run The Installation Wizard for printer a free tool from HP. When you click this link, HP printer installation wizard is downloaded using the download of your Internet browser capabilities.

Once installation is complete, try to scan using HP Scan by following the instructions from my first post.

 

Tags: HP Printers

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