OfficeJet 4500: OSX 10.10.5, OfficeJet 4500, without color or scan

I have updated to OS x 10.10 (new installation) and to configure my OfficeJet 4500.  I walked through the steps to do this in Control Panel and it is my printer and print, but only in black and white, and without scanning options appear to be available in the preferences, preview or Capture images.

What should I do?

Hey there robbrandt,

Try these steps in order:

  1. Reset the printing system
  2. Repair disk permissions
  3. Restart the Mac.
  4. Follow this guide: Printers HP - install Mac printer driver using Apple Software Update
  5. In addition, to download this driver: HP v3.0 for OS X printer drivers

You should be able to print in color then, and this message which is scanning, you must use the methods your Mac will propose, as I pointed out in my last (Apple Preview Image Capture and system preferences will be your options).

I hope this helps and thanks for posting in the community!

If you want to send thanks for this answer in trying to help, click on the thumbs up button down below!

Tags: HP Printers

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