OfficeJet Pro 8600 N911a: Cannot scan using HP scanning

Similar Questions

• HP OFFICEJET PRO 8600 N911A cannot scan computer of Windows 8

  Just bought new HP printer.  Everything works fine, but can not scan to computer, e-mail or network folder.  I can scan the device memory only.  HP software says that it is not available.  If even I don't mind it, I get an error that it is not available.  Personal support HP has been useless.

  HP support contacted me and everything works great.  Installed the printer with USB and wireless.  Must select the installed USB printer to scan, but it works very well with HP support.

• HP Officejet Pro 8600 N911a - vertical line using ADF

  I have a problem with a black vertical line on the right side of scans/copies when I use the ADF. There is no problem if I use the Board.

  There are a number of similar messages here and I tried all the solutions I could find including:

  Cleaining each wheel and sproket I can find (several times)

  Clean the glass (several times)

  Unplug the printer on, several minutes of waiting and reconnection (several times)

  Unplug the unit as described above and by using a different wall outlet with any other equipment on the line

  The pilot of uninstalling and reinstalling

  Update the firmware to the lates version (March 21, 2013)

  None of this works and I get the result below.  The one you have any other ideas?

  .

  When you clean the glass, you did clean the small strip of glass on the left and the thin white on the top lid?  These are the sections of the scanner glass used by the ADF.

  If so, then I have some information for a factory reset in the Officejet Pro 8600.  I will send this information to you in a private message.  Please read Bob_Headrick wire on the printer reset, found here, before you perform these steps.

• HP OfficeJet Pro 8600-N911a: connectivity issue - used to work fine, now no connection most often

  Just noticed over the last few days.  Had installed Kaspersky Internet Essensials for Mac 2016 on my iMac, a week or two and thought that may be the cause of the problem.  So I disabled Kaspersky for several hours and it made no difference where the connection to the printer.  Interesting thing is that the printer shows every evidence of being connected: Wireless indicator is turned on, run the connectivity test and it passed with flying colors.  But when I get to the top of the State of the printer Mac preferences (what etc.), it is said generally 'non connected' if I turn the printer power off and on again, then use the HP printer utility, it will be good for a short period and then loses connectivity again.  Also, when I hit the "Print" button to print something from my imac, the task appears in Quebec, but when I do the same thing of Chromebook my wife, it is not even to get to the what.  Am using Safari as the default browser, a WiFi with Hello.  Help!

  Bob.m

  Many, Gemini02, thanks for your help.  Reason why I did not respond earlier was simply that it took quite some time to go through all the troubleshooting steps that you suggested.  Went through all the 1 section without success, although this point begins to think that the problem might not be with the printer, ther as much as possible on my Mac, HP, or Apple printing software - wasn't sure which.  Because the indications of the printer: indicator wireless, various reports of network printer, etc., all indicated that the printer is connected, all the indicators 'pass' or excellent.  At this point, however, I could not add the 8600 to my printer list, not he would give me a list of printers to select from.  It only showed my old 1012 Laserjet HP connected by USB.

  Then I went to your next suggestion (printer does not keep the wireless connection). Went to french the first four steps.  Now, has been able to find the 8600 on the case of the printer-Scanner and reinstall the printer.  Everything seems to be good now; He has been correct riunning for more than 3 hours.  I assume that if the problem comes back, either, I do step 4 all over again, or I do step 5?

  Another somewhat related question that you may or may not be able to respond to the.  In other words, when I print anything Google drive (docs, sheets, etc.) or other Google sites - when I go to print everything just goes to a washed out gray and I cannot print at all.  Instead, I download my file in pdf format and print from an excerpt.  Drizzle this to say that my Google Print needs to be put in place again.  Have not had the chance to follow still on it.

  Again, thanks for you help!

  Bob.m

• HP Officejet Pro 8600 N911a: can not save scanned documents

  button to scan save the docs is grayed out after the scan is finished and ready to save the step

  Hi @orthoman,

  Thank you for joining the HP Forums!

  I understand that you cannot save documents scanned with your HP Officejet Pro 8600 N911a printer. I'm happy to help you!

  Please take a look at this guide, the printer Scan fails or impossible to scan allow (macOS Sierra).

  Do not forget to return to this topic and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  Hope this guide helps!

• several vertical black lines trying to copy using automatic power HP Officejet Pro 8600 N911a

  30 - 40 randomly spaced verical lines length of page when you try to copy using automatic feeder

  The document here can help solve the black lines to scan using the ADF on your HP Officejet Pro 8600 n911a.

• Cannot update firmware for Officejet Pro 8600 N911a

  I can't upgrade the firmware in my Officejet Pro 8600 N911a.  My current firmware is CKP1CN1416AR.  According to the HP drivers website, the latest firmware is CLP1CN1322CR.  I get the update to run and it identifies my printer, but it won't let me select it.  I use the printer on a wireless network, but I'm trying to run the update of the firmware via USB.  Any help would be appreciated.

  Sunshyn2005,

  Please provide information on this issue.

  Apparently, the problem that your customers have is that they are wasting their time trying to update the firmware on their printers and after a few hours of frustration they finally know that HP has a firmware update file on its Web site that has a date that is much newer than the firmware itself.

  HP should do the following to make the process less frustrating firmware update:

  1. establish dates and version numbers in the file metadata which clearly indicate what firmware file is more recent.

  2. keep the HP web site up-to-date with the latest versions of firmware.

  3 Broudly and transparent announce to the public when an update will be made and why.

  4. establish technology so that firmware can be updated on wireless links so that the networks do not have to be reconfigured to make the firmware updates.

• HP OfficeJet Pro 8600 N911a, no PC Interface to the printer

  Win 7 Home Premium, 32-bit and 64-bit PCs, wireless connection to the printer OfficeJet Pro 8600 N911a.

  When clicking on the icon of the desktop printer, or to access the HP program in the start menu, MS Notepad opens the interface instead of the interface coding. It's a constant problem since the installation of the software in November 2012. The software has been installed on all three 3 PCs with the disc that came with the printer. All three 3 PCs suffer the same problem of no interface, only Noptpad with the code.

  I uninstalled the drivers and firmware (using Revo) completely and reinstalled from the HP Support download site. The problem remains.

  The interface of Scan function works perfectly in the start menu.

  Other than that, the printer works fine when access to it to print from the sites, as well as the printer works perfectly with all functions when using the control panel touchscreen printer.

  Any suggestions or help appreciated.

  Bob

  Hi Bobhist,

  I understand that you have a 8600 Officejet which is not able to open the wizard in the printer on 3 different computers. I'm sorry to hear what is happening, but I'd be happy to help you!

  I would recommend you have a look through this HP Printer Wizard opens with an error in Script or in Notepad and you should then be able to use everything as planned.

  Hope this helps, have a nice week end

• HP Officejet Pro 8600 N911A: firmware

  I have a HP Officejet Pro 8600 N911a

  Serial No. [personal information]

  Product # CN578A

  Service ID: 23174

  Firmware version: CLP1CN1435AR

  QUESTION: Is the original firmware that came pre-installed on this printer purchased on 06/23/13.

  To be honest, I had problems with the operation of the printers over time, successfully resolved.

  I am led to understand that a later version of its Firmware is available. If that is correct, do I need?

  What are its advantages? How I did it acquire? Will receive installation instructions?

  There are further problems with the new Firmware? Thank you in advance for your help!

  ultimately, here's what happens: I had the chance to find a link on the site of "BD" that has allowed to circumvent the 'salary aid Tech' (involved only) help. For linking real chat... I got a tech, explained what was going on, he asked me to open Bitdefender a page says, asked what he's been selected... then instructed me to change about 3 settings. "BD" to close and reopen it... then try to access then asked me to test the "computer scan"... It worked like a charm! Apparently, BD software with the settings of the Moose saw an intrusion unauthorised and killed the linlk from computer to printer/scanner and killed the link.

  Once, I didn't know what to do in the future, everything worked fine... I can't tell you how many hours I spent with other BD technicians and HP is trying to solve this problem.  So, now I can place a document (etc.) on the printer scan window, go back to my computer open the link and the Voirledocument and adjust the scan size, part of the image, size and other graphic possibilities.    Because by sheer luck, I found a link to chat with a technician who knew their product and in a few minutes (not hours) directed me to a resolution that no cost me $ $ no matter what.

  Than k you, Lucien of Bit Defender!

  FORGET THE TECHNICIANS 'FEE' OF THE PHILIPPINES... (FOR REASONS I will not GO IN, I'M FLUENT IN 2 DIALECTS OF THE FILIPINO LANGUAGE - TAGALOG & ILANCANO), EVEN WITH THAT HAVE TOOL, HP 'TECH' could FIND THE TOILET WITH A TORCH!

  Message to MEG WHitman... Unload your stock, sell the House and get out of here before its TOO LATE.

  Even a deaf, dumb and blind person can comprhend this situation... Fill in the blanks...

• My new HP Officejet Pro 8600 N911a does not allow a webscan

  My new HP Officejet Pro 8600 N911a does not allow a webscan on my laptop Dell Win7, which indicates on its Web page ¨that that the corresponding software is not installed".  I already tried in vain to install all software from the included cd, but did not find the corresponding software.  I was surprised to see that this cd does not start by itself, the single executable that I found was a setupxxx.exe and that did not include the scanning options.

  Anyone has a suggestion to solve this?

  Hello tutoke

  The Webscan must be selected in the tab of the administrator of the Embeded Web Server (EWS). See the screenshot below.

  1. Click settings
  2. Click the administrator settings
  3. Check Webscan
  4. Press on apply downstairs.

  Try to scan the image.

  

• OfficeJet Pro 8600 N911a: N911a of suddenly unable to analyze HP

  I have an Officejet Pro 8600 N911a who, until a few days ago, was fully functional on my home wireless network. I am running Windows 10 on my computer. Out of the blue, the analysis feature has become non-functional 2 days ago, give me a message on the printer that the function computer scanning was enabled on the computer. Unable to solve this problem through managing the digitization of printing software to computer section, I finally uninstalled the HP software and downloaded the full setting software and driver package on the HP site for a new installation and configuration. I have had no problem adding the printer and its connection to the network through devices and printers in Control Panel 10. As before, I can print without problem, but when I try to scan, the printer status screen informs me that the function computer scanning must be enabled via the printer software. My current situation is that when I run the printing software, it goes immediately to the printer configuration screen and then hangs on 'check the network environment,' let me do the software already installed. So it seems to me went from bad to worse, because I have more access to the software is of the other features, such as ink cartridge levels. I looked online for a solution for 2 days now without success, any suggestions would be greatly appreciated. Thank you.

  Good news! Rerun the Print and Scan doctor was a complete and utter success! The printer is now on the network with full functionality restored, as well as for printing, as well as windows. Sunshyn2005, I can't thank you enough for the time and effort that you put into this! Thank you very much!!!

• HP Officejet Pro 8600 N911n - documents scanned by omitting

  I have problems scanning to an email from our HP Officejet Pro 8600 N911n.  I use Windows 8, but I was able to reproduce the error on a Windows 7-based computer and a Windows XP computer.  When I scan a single page to the e-mail I can send it successfully and all recipients are able to successfully open the attachment. But if I scan several pages, recipients, including myself, are unable to get the PDF to open it.  This is the error message I get:

  We have 5 profiles set up in the scanner and it seems I'm the only one with questions.  So far, I updated scanning engine, updating my Adobe Reader software and deleted and recreated my profile for scanning to e-mail.

  All advice is appreciated.

  Hi hratti,

  As I read your description, I belive that you are using the analysis of e-mail service that does not involve the computer.  The printer can send the scans as email directly via an e-mail provider.

  You use a different email provider as other profiles?  You could try to set up a gmail account and enter the new gmail email address in your profile.

• Storage of an HP Officejet Pro 8600 N911a

  I have a HP Officejet Pro 8600 N911a and should not be used for 6 months. What is the best was to keep it in working condition. Is it possible to store it or should I periodically send an email to the printer using HP eprint and having the printer print a page or two every few weeks? Does anyone have any suggestions?

  Thanks in advance for your help.

  Stephen06128

  Hello

  Please follow the steps mentioned in the document below.

  http://support.HP.com/us-en/document/c03007680

• HP Officejet Pro 8600 N911a: Default community names

  Hello could someody help me know if its possible to change the default community for all the printers?

  This is because it is considered as a vulnerability by CVE

  HP Color LaserJet CPImpresor. 3525

  HP Officejet Pro 8600 N911a

  Thank you very much

  I suspect that @jfba done refers to the SNMP community name, not the name of the printerto Windows .

  I have no idea if this can be changed on the Officejet Pro 8600 printers; LaserJet 400 Pro M475dn, the value can be changed via the Integrated Web server interface:

  

• How can I get my HP Officejet Pro 8600 more to scan a full legal size paper?

  How can I get my HP Officejet Pro 8600 more to scan a full legal size paper? He cut scanning letter-size, but the specifications say it will scan the legal size.

  Hello

  The analysis of parameters need to be changed to HP Scan App. launch of the HP scan application from your computer and select the option left (PDF or JPEG...) and then choose the size of legal scan on the right.

  Save and close the application.

  Now you can scan in legal.

  Note:

  You can also create your own settings for scanning HP scanning parameters.

  Good impression

  Evelyne