OfficeJet 5742: HP Officejet 5742 think it's out of paper

Hi guys,.

My printer 3 - months, it's paper, although it has paper. I have completed the paper (standard 80 gr) because it was at low altitude just to be safe.

It would not print out of Excel or print a Test Page in the screen of the HP user. However, he printed the HP print diagnostic sheet and the perfectly good HP status report sheet.

He will also be happy photocopy a page placed directly on the printer.

The convenience store display gets until then tells me to load paper.

I the printer is off and unplugged.

Then I turn off the PC.

After a few hours, I turned on the PC, then turn on the printer again.

No change.

I'd appreciate advice; otherwise, he might have to go back to PC World!

Thank you guys

I solved it by calling PC World... I just had to uninstall and reinstall the software of the printer... and hey presto... it works!

Tags: HP Printers

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