HP Officejet 7610 - damaged cartridge Error Message

I have a new HP Officejet 7610 - less than 2 months old. It has been working fine until today when the magenta cartridge supplied with the printer is empty.  The printer told me to replace, that I did with a new HP ink cartridge. As he tried to reset, accepted the cartridge, it gave me an error message:

"One or more cartridges appear to be damaged." and poster cyan and yellow. The two who are aged less than 2 weeks and new HP cartridges themselves.

So, I replaced both cartridges with two new HP ink cartridges. I keep getting the same message.

How can I fix it?

Hello jgfry,

I'm sorry to hear about your problem with your new 7610 Officejet ink cartridge. Please follow the troubleshooting steps in the guide below. If you get to the last step, which is to replace the printer, please call HP Technical Support to ask for a replacement.

A "Incompatible cartridge" or "Cartridge problem" Error Message appears on the printer control panel

If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

Take care

Tags: HP Printers

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