Officejet 6310 scan and scan to problem!

Similar Questions

• I just replaced the black cartridge on my HP Officejet 6310 printer and get a message that I need to replace the cartridge. What is the problem?

  Officejet 6310 printer will not print.

  Again - the cartridge and DATED?  Did you remove all plastic covering the nozzle before insert?  Have you read in the Quick Installation Guide that you have when you first set up the printer?

  If still no joy and it's a genuine HP cartridge, contact HP and get them to replace it.

• HP Officejet 8600 scanning/copying problem

  I have a 8600 all-in-one who recently stopped being able to scan or copy.  When you run a scan/copy, the page just comes out with vertical lines and black space.  I added a screenshot of the results of the analysis, but a copy gives the same.  Please help if you have seen this before.  I perform firmware updates and gone through the process of resetting due to disconnect.

  

  Rob, sounds like you are having a problem with your analysis. To open, what happens when you make a copy? That will let me know if this problem is hardware related or associated software. Then I know who will be the best way to proceed.

  
  Let me know how it goes and I'll get right back with you!

• HP officejet 4630: copy and scanning does not

  Since the upgrade to Windows 10 HP 4630 Oficejet stopped working for copying and scanning options.  Print and fax options are OK.  Have updated to the latest version of the software (many times) without success.   Also checked the scan of the computer is turned on.  When you use HP Print and Scan verification pilot doctor fails (unable to communicate with the product). Follow the suggestion without any positive result.

  Have tried everything that I could find on the internet to solve the problem without success.  Any ideas what else can be done or

  the driver for scanning and copying does not work with Windows 10 in all?

  Even if I try to use the only printer with Dell computer off, still can not copy or scan a document.

  Hello! Welcome to the HP community @Stewball1313,

  I read your post about how you are unable to make copies or your Officejet 4630 analyses, and I wanted to respond with my own suggestions. As you can not copy, it is a sign of a hardware problem as copies do not involve the computer somehow. I think the question can be a failure of scan of your description, as for you to open the link I posted below and try a reset and checking the connection of power supply and then try to make a copy again. If copies are still not, I would then contact HP directly to see about a printer replacement or trade for a new unit. If you encounter other problems, let me know and I'll do my best to help you!

  (Note: the Officejet 4630 is compatible with Windows 10 and it has full functionality of drivers available for the operating system.) However, if the problem is a hardware failure, a driver will fix a hardware problem).

  All products - in - One HP - a 'Failure of the Scanner' Message displays on the all-in-one control panel and you cannot scan, copy or Fax

  Click on the thumb to below testify my help!
  Click on the "accept as Solution" if I'm you guide to a solution!

• Officejet 6310 does not print in color but Mac prints a color scan

  Officejet 6310 does not print in color but Mac prints a color scan

  Awesome!

  Thank you very much.

• "Error while interacting with the scanner: the selected scanner was not found." Called brother and my MFC 7360N works very well with other programs to scan - only problem with Adobe Acrobat Pro 11.

  "Error while interacting with the scanner: the selected scanner was not found." Called brother and my MFC 7360N works very well with other programs to scan - only problem with Adobe Acrobat Pro 11.

  Hi davidd67669685,

  Please provide the exact point of the software & OS installed on your system. Also check if it is there any update available for the software after going through "help > check updates.

  Follow this thread to reset the Acrobat preferences:- How to reset preference settings in format Acrobat.

  You can check after connecting this scanner locally to the system if asked its connected on network & then look for the same thing.

  Please refer to this article:- of the troubleshooting tips for scanning questions when using Acrobat

  If the problem persists ask please check with another user account.

  Kind regards

  Christian

• I use Photoshop CC and I have problems to use the scanning feature PLC culture and the strraigten.  Other printing features work within the progrram, but no connection when I use don't automate.

  Am I missing a configuration of PLC to allow me to crop and scan several photos?

  With the help of 8.1 with canon MX340 wireless and final version of Photoshop CC.

  Help.

  [email protected]

  VIC

  I plugged a usb cable and I was able to use the WIA import feature and

  the menu of the controller,

  He gave me the opportunity to select the printer and scan using the automaton

  function.

  When I removed the cable, it would not recognize the printer scanner in the

  Wireless mode.

  I tried to restart the system, no luck.

  In fact, when the cable is removed, the function to automate is

  "grayed out" which would explain why it cannot find the scanner.

  Any ideas?

  VIC Ouellette

  K1CGI... QRZ?

  In a message dated 12/09/2015 11:41:18 eastern standard time,

  [email protected] wrote:

  You talked

  by [email protected]

  (https://forums.adobe.com/people/[email protected]?et=notification.mention//forums.adobe.com/people/ [email protected]? and = notification.mention) in Re: I use Photoshop CC and I

  problems to use the scanning feature strraigten and the cultures of the automaton. Another impression

  features work within the progrram, but no connection when I use don't automate.

  in Adobe Community - view [email protected]of reference for you

  (https://forums.adobe.com/message/8274458?et=notification.mention#8274458)

• Scanner driver problems/communication HP Officejet 6310

  Background: buy new pc in 2006 (XP Pro)... Bought Officejet 6310 shortly after.  Installation of the software for printing (on the cd) was perfect and as directed.  Computer HP P7 portable bought in 2011, software downloaded from the HP website, installation was still perfect and according to the guidelines.

  This week, I upgraded the old pc from 2006 with new boards (re-used only the cases and the power supply).  Running Win 7 Pro 64-bit.  AIO_CDB_Net_Full_Win_WW_130_141 downloaded from HP, has begun to install.  Problem started when, during the installation process, I turned on the Officejet 6310 and plugged the USB cable as shown. The below screen appeared... not all devices have been installed.  He remained that way for several minutes... the photo below was my first indication something was wrong.

  

  After waiting for about 3 minutes, it appeared.

  

  Following the instructions, I unplugged and rebooted, uninstalled and reinstalled the software... I have downloaded and run the Print and Scan doctor... he could not solve the problem either ('Unable to communicate scanning pilot' was the last word of the doctor).  On my fifth attempt to re - install the software, I got this result.

  

  I sat and waited, and waited, and the software concluded that she had properly installed, even if the photo above also indicates.  At this point, I can print it, but it takes forever and hesitates when printing as if very little data is done by the intermediary.  If I try to use the scanner via the control center, I get the message not found 'HP imaging device.  Also, sometimes, my computer not turn off unless I turn the printer off (the "Shutting down" message remains on the screen until the printer is turned off).

  And this message was not present at the end of each attempt installation of the printer:

  

  Then... I followed all the instructions (I think), changed USB ports, tried the print and scan doctor... I don't know what else to do.  Been working with it for a day and a half and I'm out of ideas.

  Someone at - it suggestions?

  [Edited 14/07/12]

  One of my friends said that it might be that, since the printer is 6 years old, 64-bit operating system can cause problems and HP probably wouldn't need much resources, writing drivers for everything.  I hope that HP support for their products is better than that.  My Officejet 6310 is not ready to be retired!

  [Published 15/07/12]

  Stop the presses!  I'm a little red-faced now... at some point I have disabled Windows Update (I do not remember doing that, but anyway...) I saw that by accident, turned back on and installed the printer software.  I noticed that Windows Update several files and installation of the driver software window indicated that everything was successful.  BUT... I still have a problem with the scanner, but it's a different error... See the image below.

  

  I can print ok, I can copy ok, but I can't scan with the HP Solution Center or the physical button on the printer.  It is here where I am now.

  If you have spent any time trying to understand the first problem out, I apologize for my lapse in not ensuring that Windows Update has been enabled.  If anyone has any ideas on the situation as it is, please respond here.  Thank you all for research.

  I think I found the problem, although it seems so unlikely for me... I replaced the USB cable and installed the printer software and everything worked fine.  To prove that the cable was at fault, I close the printer down and installed the old cable... the State seemed yet, but when I launched a scan he loses communication before the scan is finished.  I turned off the printer and installed the USB cable replacement and performed the function of scan with no problems.  I repeated this scenario again with the same results... with the original cable (that came with the printer 6 years ago) I had communication errors at the beginning or after a scan.  Installing replacement cable took care of the problem every time.

  How can a cable go bad?  I don't understand this.  In any case, it seems to be fixed now... thanks to all that looked and perhaps thought about my problem.  I guess I'll leave the message here for reference.

• OfficeJet 8600: scan of the computer does not work on mac officejet yosemite 8600

  I tried the fix in the forum for the officejet which will not sweep with yosemite.    I used the driver for 8600 officejet Yosemite.   I restarted the router, computer and printer.  I also struggle with the print function.  Every day, I have to turn off the printer market to find the computer.  I have a macbook pro computer running OS X 10.10.2

  It's very frustrating!  Help, please!  Thank you!!

  Hey there @texasjane!

  Thanks for posting on the HP Forums!

  I should be able to provide assistance with the issue between you and your Officejet 8600 scan Mac OS X 10.10. You mentioned that you have already installed the full features of HP Officejet 8600 software but still have no success.  Your also get some printing problems.  The Mac indicates that the printer is offline when you try to print?

  Its possible that an update is available for the Mac on the HP software.  I recommend checking the Mac to make sure it's his print more up-to-date and scan drivers.  To check the updates simply click the Apple icon in the upper left corner of the screen.  Once your in the Apple menu, select App Store.  Within the App Store, you can click updates at the top of the window.  Check and install the HP updates that may be available.

  I suggest try to analyze using one of the construction in Mac as Capture of Image applications.  If there are problems with the HP on Mac 10.10 software then you may be able to bypass them with Image capture.  Image capture may be located in your Applications folder on a Mac.  You can also find it by linking the Image Capture in the Mac spotlight.  Spotlight is the magnifying glass at the top right of the screen.

  If please, after back and let me know how it goes!

  I hope this has been helpful!

• OfficeJet 5740: officejet 5740 - scan of the computer cannot be activated - cause communication error

  2 weeks ago, I bought a HP officejet 5740 - installed the software and everything worked well. Unfortunately, the printer is dead, and I just got a new.  In order to start to 'clean up', I removed all HP on the Mac software - and then installed the printer. I can print - and scan using progtram analysis. The printer is connect via ethernet.

  This left me with 2 numbers

  (1) for installation, Setup fails when I reached the setting of alerts (communication error - please restart the program) try to configure alerts in HP utility fail - even once to the criticism fail - restart program

  (2) I'm not able to activate the scan of the computer on the Mac.  I get "communication failed" when I try to turn on the feature in HP utillity

  What I tried

  Delete all HP software (several times) and reinstall it again - still the same problem

  I removed the HP software and used the diskutillity to fix the rights - and reinstalled him brand new - still same problem.

  I have reset the printingsystem on the mac - still the same problem

  I still think it's weird - because everything worked great with the first printer I had! -replace it with a similar one caused the problem.  And this isn't the printer - because scan to computer works with my wife PC

  I have run out of ideas - and hopes that someone can solve this problem!

  Carsten

  Thank you for your reply - the problem is now resolved.  It seems that when you run Uninstall HP also something with the printerdrives provided by Apple update. I noticed that version 3.1 was installed on March 2, when I installed the first printer, I bought (the one who broke down) in all my tests, uninstalling and installing the drivers, I have checked apple update, it says no new updates, but last night he said suddenly that there was an update and then it reienstalled the 3.1 drivers HP again - and surpirice the problem has been solved.

  Thank you for your quick response!

  Carsten

• OfficeJet Pro scan 8610: 8610 computer software not found

  Hi - I have a fairly new Officejet Pro 8610 and it uses a wireless network with a MacBook Pro. Wireless printing function works perfectly; and, as a first step, the it function analysis did too. Without apparent reason, has now ceased to work, and every time I try to activate using the HP app, I get an error message indicating that the required software/driver is not found on the computer. However, I re-downloaded and installed the driver full value several times on the site of HP (no effect). The computer always communicate perfectly with the printer, and I'm able to activate the scan through the Mac system preferences function.

  Any help gratefully received...

  Hey @pleigh20,

  Welcome to the HP forums!

  I see that you have problems with your Officejet Pro 8610 scanning your Mac 10.9. I can help you with that.

  Given that you have a problem scanning I want to make sure that the printer is plugged directly into a wall outlet and not a surge protector. Once this is done, we will do everything that follows.

  1. On your Mac, go to Applications.
  2. Open your Hewlett-Packard folder.
  3. Run Uninstall HP if it is present.
  4. Go to Applications and utilities.
  5. Open disk utility.
  6. Click "Macintosh HD" on the left.
  7. Click on verify disk permissions. It will take about ten minutes.
  8. Click on repair disk permissions. It will take about ten minutes.
  9. Restart your Mac.
  10. Go to your Apple icon and the software updates. Download the updates that are found.
  11. Download and run the HP Installer (if you need the link you can click here).
  12. Try scanning.

  I would like to know if it works for you. If it's not please let me know what happened and I will be able to help you further. Even if it solves all please let know clicking on accept as Solution below my post.

  I hope this helps and I hope you have a great weekend!

• HP J6480 All in One - Scan connection problem

  Cannot connect the component analysis to my HP Envy - Windows 8.1. I have never been able to connect to this total scanning printer to work with my laptop either. The message: no Scan option - refer to device documentation to troubleshoot. The printer comes with separate instructions for printing, fax, but no information of scan.

  Hello Shananaruns,

  Welcome to the HP Forums.

  I see that you have a problem with scanning.

  It seems to me that it would be possible that not all software has been installed.  One step, you can try is to run the HP print and Scan Doctor.

  If this does not resolve the problem, I suggest when we uninstall the software and drivers, then resinstall by clicking on the following link for HP Officejet full feature and driver software.

  If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions, please click here: click here.

  Thank you for your time.

• HP OfficeJet 7612: Scanning through questions flat

  Good day to all,

  I am a technician to the printer of the client who has been recently bought and installed. Insofar as the drivers and Setup, everything was a success and the customer, but also the other members of the staff were all able to print and scan. Analysis via the touchscreen interface was successful as well as scanning HP desktop utility.

  I recently received a call from the client yesterday, indicating problems when you try to scan A3 paper through the plateau. The document analysis but for some reason, he will be absent from the parts of the original document. It will not analyze the full length and width of the document. What happens when analysis via the touch screen interface; "Scan to PC".  has started to solve problems using my MacBook Pro (no one was using a desktop PC and using my camera allowed me to be the printer as well as not disturb the customer to do its job).

  When I did a scan on the A3 document via my Macbook, he did the samething. So I expanded (if I remember correctly) this 'more details' button that allowed me to choose the size of the scanning, which then allowed the analysis complete of the A3. I went to the Office of customer and analyzed through the utility that has given a proper analysis of the document. I then went back to the interface touchscreen, to digitize and curiously, the scan came out good. There is no option to select the size of the (as far as I've seen) so I didn't pay anything. I made repeated sweeps and they came out all now own. It affected also copy A3 documents because the scan took the whole docment. I made a copy and he now printed the entire document successfully.

  For me, it was a little confusing because all of a sudden, it's working fine now and I know that I did nothing. So when troubleshooting another question, there, I took the officer's cell phone to test. I decided to test the scanning on the laptop as well as with the A3 document via the touch screen, and the same problem occurred. The scan using the HP utility on the laptop produces a correct analysis. Did the scan via the touch screen, and the scan came out good.

  So what I did to get a document format letter to analyze the cause I have a theory that I wanted to test. Analysis of the doc size letter, via Scan to PC on the printer , product, if you want, an A3 size scan. The digitized document correctly letter size, but there was like a white around the document border, creating for the missing part of an A3 size document. I scan on the laptop via the HP utility and selected the letter size, carried out the analysis and it came out good. Going back to the printer to use the scan to PC has produced a correct analysis of a PDF letter size. I then put in the A3 and did the Scan to PC again and it has not produced an appropriate analysis in question. That the part of the letter of the A3 document was scanned.

  Conclusion:

  Analysis via the tools on the PC, gives a successful analysis. Whereas, the scan to pc via the interface on screen touchscreen printer gives the question. If a person did a scan of the letter, and then a second person scan an A3, the printer scans only the part of the letter of A3 paper. If someone did a scan of the letter after a previous A3 scan, the paper will be scanned but the extra part of the A3, will be seen as a huge white border.

  For me as a technician speaking and seeing that this issue is irritating (shocking but always irritating) and much more for those who use the printer to scan; so you can imagine the mindset they are whenever they try to do their analysis and deal with this problem.

  I overlooked anything? Is there something that can be done about it? Thank you :-)

  Spoiler (Highlight to read)

   

   

  Hello

  Thank you for using the HP Forums.

  You are absolutely right, the "Scan to Computer" takes the setting of the last known software (utility) HP scan setting.

  No work around known but this behavior is on most HP printers.

  Thank you.

• Does an officejet 7610 scanning slides

  Hello

  Does an officejet 7610 scanning slides Thank you.

  Joe

  Hello

  Unfortunately no, it can't scan slides and negatives. The following link shows its specifications.

  http://WWW8.HP.com/au/en/products/printers/product-detail.html?OID=5153791#! tab = specifications

  Kind regards.

• Officejet 6310 all-in-One fainted during the printing and copying

  I have an Officejet 6310 all-in-one.  I have Windows Vista.  Yesterday, I replaced the black cartridge with HP98.  Now when I make copies or print a document, print the page gets more light and more light, about 1/3 to 1/2 through the page and very light down by a horizontal white line through the text.  I cleaned the cartridge with a damp cloth, I ran the command of cartridges clean but also align the cartridges.  I turned off the printer and unplugged and restarted again.  When I run a self-test page, especially the black line went up to 2/3 of the way, then it is empty at the top and gets darker, then the last 1/3 is fine.  The test pattern shows a few holes in the grid to black.

  I just checked the cushion under the black ink cartridge and it is saturated with ink.  I don't know that is where the problem originated.  I would be very grateful of any advice to solve this problem.

  Thank you.

  Is it a HP cartridge or a charging/reman?  It seems to be a faulty cartridge.  If it is an original HP, then check the warranty of the cartridge as shown here.

  It is unlikely that the ink that you see in the field of the service station is the issue.  The ink that you see is the result of the normal maintenance routine that the printer uses to keep the printheads from clogging.  It is normal that there is ink in this area.