CD-ROM

I have a hp Pavilion Touch-20-all-in-one that I bought in December.  Not have a reason to use the CD to date.  It does not work.  I go to system information, and it is said is not available.

I go into computer management and it gives the status of device "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged (code 19).»

Ideas to remedy this situation?

Hello

Try the rest of the procedure to the title of the subheading resolution - method 3: manually difficulty corrupt registry entries on the link below to remove upper and lower filters and see if that helps the issue.

http://support.Microsoft.com/kb/982116

Kind regards

DP - K

Tags: HP Desktops

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