OfficeJet 6700 test page prints, but not Word or other documents

Similar Questions

• Re: HP Officejet Pro 8600 Plus print but not scan

  I'm on Mac OS X 10.6.8 and recently bought an OfficeJet Pro 8600.  It worked fine for about a month, and then we moved into a new House.  Now, it print but not scan to computer.  It scans email fine.  Same problem wired or wireless.  It is said the computer Scan is not enabled.  When I try to activate scan to the computer using the HP utility, he runs for a long time and then says that the connection has been lost.

  Hi mpk1969,

  Mac OSX:

  Try the following steps.  If you want to learn more about your product, click here.

  How to perform a scan: OS X v10.8

  1. go to the HP utility to 8600 of (Preferences system, scanner open, click on the utility tab)

  2. under scan settings, click scan to the computer

  3. make sure that a check mark beside enable scan of the computer

  4. click OK in all the dialog boxes and of proximity

  5. try scan of front panel

  Follow the steps below

  1. open System Preferences

  2. Open Print & Fax

  3. in the white box under printers right-click and select Reset Printing System

  Note: resetting the printing system will remove all printers in the print queue

  4 restart the computer

  5. Open Print & Fax and then click the + to add the printer to the print queue

  6. open the HP utility, and then click Scan to computer to make sure this option is

  Try scanning the computer to the printer and let me know what happens?

  Windows:

  HP has designed a quick and easy tool that diagnoses and solves many problems of printing, scanning and connectivity: The HP Print and Scan doctor. HP recommend you to download and install Print and scan doctor no matter what time you need to solve a problem with your HP printer from the link below.

  I would like to know what are the errors you receive?

  http://www.HP.com/go/tools

• Color all-in-one test page OK but not printing colours

  My 2355 has worked perfectly for years, but recently print color correctly applications won't like Word. For example, a green background print as light blue and yellow vertical stripes, and the photos are different shades of pink.  The color cartridge is full and the printer test page is fine. I did all the help steps recommended to clean the contacts, etc.. It seems that the software is not properly talk to the printer.

  I myself have solved by uninstalling my printer and then reinsert.  Now it works perfectly.

• printing test pages fine, but not pdf

  have a deskjet 2510. will print out the letters and the text very well, but when I try to print maps with symbols from a pdf file it prints the first 2 "fine then print very feint or not at all.  managed the doctor print and scan, have change of foxit adobe pdf files, but there is still the problem.  I did a full test page and everything goes well along the page, even if the black block, which should be next to the e-f color block isn't here at all. all black text printed fine. some of the small cages upstairs have a small broken line.  any help please

  Hi @ajdstitch,

  Welcome to the HP Forums!

  I understand that your HP Deskjet 2510, print test very good pages, but not the pdf files. I'm happy to help you with your print!

  To get help, I'll need more information:

  • If you use Windows or operating system Mac and the version number. To find the exact version, visit this link. Whatsmyos.
  • If the printer is able to make copies.

  In the meantime, please consult this guide for print quality, fixing the problems of print quality for the HP Deskjet 2510 and Deskjet Ink Advantage 2515 all-in-One Printer Series.

  Thanks for posting and have a great day!

• OfficeJet Pro L7590 can print but not scan

  My printer (Officejet Pro L7590) can print and copy correctly, but the scan function - that has worked well at the same time - has just up and stop working, and my attempts to solve the problem simply go round.

  • When I try to scan using the button start scan on the printer, I get an error message saying 'no scan options '.
  • When I try to open the solution Center, it is said that he cannot run because the installation is not complete.
  • Uninstalling and reinstalling the software (latest version, which is three years, downloaded from the HP website) do not work. The software seems to go through the process of installation very well, but crashes on the stage finish ("product configuration"). Eventually it times out.
  • Once in this case, the installer downloads a supposed solution of the HP Web site. He told me that it is fixing the problem and asks me to restart the computer, saying it will continue after the restart. After I restart, the procedure does not continue, and the problem is not fixed - all the behaviors I describe above are still occurring.
  • Also downloaded one file with other solutions supposed to this question. They do not work. For the most part, they are variations on "run the setup software again", preceded by various other measures. However, when I do this, it re-not installing - it is a completely different window, and if I try to go back to the installation procedure, he refuses, telling me the software is already installed. (And yet when I try to open the solution Center, he always tells me it is not installed.)
  • Tonight is the third time I tried to troubleshoot it. On three occasions, I just gave up in frustration after a few variations of the cover above.
  • I'm this end =><= to="" going="" all="" office="" space="" on="" this="" printer="" and="" getting="" a="" new="" one="" based="" on="" the="" abhp="" principle="" -="">Anything But HP.

  I can't emphasize enough that it worked in the past and this basis still printing very well (with the exception of some strange problems with certain PDF files), but scanning has broken since my last round of hardware upgrades and refuses to be fixed.

  It's incredibly frustrating. Someone just make it work with minimal BS, as he has done before.

  I realize, this is a follow up very, very late, but apparently the problem has something to do with the 32-bit version of Windows 7 running. I recently installed the 64 bit version and now have no problem with any HP software.

  Well, except that sometimes he asked my permission to do an update then fails to actually download the update (I get the same "could not connect to content url" error message that many others reported here).

  Other than that, which is slightly annoying, but doesn't really affect what anyone, everything works fine now.

• HP officejet 4500 g510n-z print but not scan

  HP officejet 4500 g510n-z prints ok but not scan

  A computer to Windows Vista 32 bit

  7 4 Windows machines

  Windows XP 2 machines

  running on the wireless have not tried usb

  No IP conflict

  worked the last time that I used it (months)

  printer works fine (even if I have to restart now and then after the mode 'sleep')

  latest drivers installed

  Ideas anyone?

  Thank you

  Hi sdrrmit,

  It seems that the printer didn't install correctly on your Windows operating system. Follow the steps below.

  First step: clear temp directory

  1. On desktop applications do a right-click of the mouse and select applications. In the application run, type %temp% .
  2. Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).
  3. Proceed to step 2 below

  Second step: downloaded and extracted to your system:

  1 download the drivers and full software features

  The complete solution software

  2. once the download is complete, double-click the file to extract the software.

  3. when the installation window opens, press the Cancel button to stop the installation

  4. on desktop applications do a right-click of the mouse and select applications. In the application run, type %temp% .

  5. Locate and open the folder starting with 7z (example: 7zS2356)

  6. right click on the folder and select copy

  7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

  8 open the 7z, that you just copied on your desktop

  9 open the Util folder

  10 open the CCC folder

  11 start the uninstall_L4

  12. once the uninstall is complete, restart the computer

  13. run Disk Cleanup by pressing the Windows and R key at the same time back the term calls and Type cleanmgr.exe and press to enter.  Select all the boxes and all delete. Click on the link below about this tool and no disclaimer.

  Cleanmgr Disclaimer

  14. download and install the latest version of Adobe flash player

  Update Adobe Flash Player

  15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

  Let me know if you are able to successfully install the software and driver and are able to print & scan?

• LaserJet 1018: test page fine but not other printing

  I went back recently for my computer to factory settings.

  I had no problem with my printer before.

  After installation of my printer it printed the page test perfectly - but after that nothing has printed.

  I get a message saying computer does not.  Can anyone help?

  Hi @franklintuesday,

  Thanks for joining the Forums of HP Support for a solution to your printing problem.

  I understand that you have recently restored your Windows 7 PC back to factory settings and since have not been able to print from your HP LaserJet 1018 printer. I would like to help with that.

  I would like to begin by downloading and running the tool HP Print and Scan Doctor. This tool can diagnose and solve many problems of printing.

  Please let me know if that solves the problem, or if you need assistance.

  Indeed, if this help you to achieve a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!

• HP Officejet Pro 8600 more print but not scan

  I have an Officejet Pro 8600 and I use Windows 7 Ultimate (64 bit) and it print and copy but will not scan. I had a hell of a time trying to get this thing to scan - I even spent an hour and a half with HP technical support and they could not fix it and finally gave up and call me Micro$ oft said that it must be a windows problem (Windows is up to date, incidentally).

  I tried to open the scanner software and nothing happens when I click the icon - the loading icon flashes for a second, then only the mouse pointer. Nothing happens if I try to boot from all programs. Nothing happens if I try to scan to the computer of the other printer told me the failure of sweeping and that there could be reasons of severalpossible (unrelated, software used, etc.).

  I have installed and uninstalled. A couple of times he was having trouble with the installation, but finally got it connected. Once it would not uninstall in Control Panel until I did it directly from the HP folder. I connected it by USB and wireless. I installed the version of bloatware. I cleaned that out and I tried the only version of drivers. The HP support person had me go and removed a bunch of stuff in the registry. I tried to run as an administrator. Nothing works. I even tried to scan using Windows Fax and scan. I disabled Kaspersky and made sure that my firewall is turned off.

  I am at my wits end with this and certainly regret my purchase at the moment. Help!

  Hello, it happens to the analysis of Windows (WIA) and generates an error:

  "The Windows Imaging service does not work... If the problem persists, you will not be able to scan using the applications that use this service, such as Microsoft Paint. Scanning software HP could still work. »

  It asked me to restart, and then re-run the diagnostic tests, but I got the same result.

  Then, I jumped to HP Scanner Twain and got another error:

  "The Twain component is not working properly because the product is used by another process. Save your work and close all applications. Turn the product off, turn it on again, and then click on restart and repeat the test. »

  He told me then the problem persists to uninstall the software, then reinstall the Full Feature software (I did, but available).

  * EDIT

  Problem solved!  After you had me run the diagnostic tool I googled the WIA problem and found that many other people had the same problem. A person has a response from Micro$ oft saying that it was a Windows 7 issue and how to fix it - this is the text I found:

  To start the WIA service, you need start all services of dependence. To start the dependency services, please follow the steps mentioned below:

  -> > click on start-> type "services.msc" and press ENTER, once you get up the services window, please do the rest steps.

  -> > first check and write down all the dependency services: -

  -> > right WIA-> properties-> tab dependence, check the services of name listed there.

  It must contain the following services:

  * RPC remote Procedure Call

  -> > DCOM Server process Launcher

  -> > RPC end point mapper

  * Detection material core

  Make sure that all of the above services are started in the services list.

  Last time, we started the Detection hardware Kernel, which solves our problem.

  (Andy, it's important.  Choose "Detection hardware Kernel ' and start this service which should start your 'Windows Imaging Acquisition '.  If it does not then select WIA and change the departure to "automatic".  This fixed my problems) after all dependency services start, please try to start, WIA service to solve the problem of .                                                                                                                                                                                       

  (For those who are doubtful with computers, like me, when you click on the start icon, you can type services.msc in the box of research programs or click on run and type it in there). Once inside the list of services, you can look at the dependencies by right-clicking on the Windows Image acquisition service and selecting Properties. Take note of these dependencies. Then back to the main list and watch to see if these dependencies are started. My Shell Hardware Detection says disabled, so I right click on it; However, starting selection is grayed out and I couldn't select it from the drop-down list box, so Startup type I selected Automatic, apply, close the Services window and then started my Scan software and presto, it worked.

  Thanks for setting me on the right track!

  
  

• HP Photosmart 3310 all-in-one does not print print test page doe but doesn't show is not black

  I have a printer all-in-one HP Photosmart 3310 that does not correctly print a test page (print color but not black) and does not print a WORD document from my computer.  The color that should be black in the test page after CLEANING print head appears as a Purple-ish Brown, although after the PRINTER SNAP the printed page shows a short BLACK bar to the left of the five longer bars in FIVE COLORS.  The computer in use is a HP Pavilion dv7 with processor Intel Core i7-3610QM, 2.3 GHz, Ram 8. 0 GB (7.9 GB available), 64-bit and Win 7 Home Premium OS, SP1.

  After having downloaded HP Print and Scan doctor, we arrived, after a series of steps to "If the cartridges have been refilled and none is empty, try calibration of color": Open HP Solution Center (start, all programs, HP, HP Solution Center), then click on settings, settings, printer Toolbox, printing on the tab device Services, click on color to calibrate.  This procedure is NOT AVAILABLE, however, because I can't find the HP Solution Center.

  What should I try to fix this problem?  Please be specific - and please also include any recommendations for a remedy that is exactly what happens if something must be verified or checked before trying the recommended remedy.

  Since the last post, I repeated the test several in Solutions of HP.  Whenever I have repeated the procedure clean print heads, improve the quality of printing in black ink a little bit.  After several passages of this test, maybe 5 or 6 more and separated by some rest of the time, the quality of printing in black ink has reached the State that I consider finally acceptable.

  A variable that I can't rule out or rule through all this is the temperature and the humidity.  It has been a winter VERY exceptionally difficult, with a lot more than zero days and subzero temperatures.  And with that comes challenges with the indoor humidity (even if we have the whole House humidification).

  In all cases, the printer now works without problem.  And I'll post that I accept the solution most recently proposed by the HP Forum.

• I have; ve reinstalled the software, wireless, everything went through fine. He asked me to remove the USB cable while it printed a test page. But he does not accept printing orders

  I have; ve reinstalled the software, wireless, everything went through fine. He asked me to remove the USB cable while it printed a test page.  But he does not accept printing orders - printer offline.  Very frustrating!

  So, you have a problem with Picasa. You should contact them.

  I also quite what your note 'Wireless' has to do with the question. Maybe it's because you have yet to provide a lot of information...

• OfficeJet 6600. Works as a printer, but not able to start the scanner.

  OfficeJet 6600. Works as a printer, but not able to start the scanner.

  I am facing a strange behaviour of my camera. I tried to find similar problems on the forum, but did not succeed.

  I started it 2 days (near my 5610 old which seems to have problems of aging). I use a Sony VAIO PC, OS Win7-Pro, updated.

  Running the appliance following the instructions of the poster. Presents the installation CD. Wireless net was successful and the screen of the device is to give the corresponding IP address.

  But this IP has realized the configuration SW is not recognized. I tried thousands of times, switching and on different devices (router, printer and pc) in the order required, uninstall and reinstall the device.

  However, despite the property intellectual not recognized the device functioning as a "printer".

  But I need to use it as a scanner.

  Procedure by selecting the "scan to PC" screen of the device (only available as an option) I get the message "to ensure that the feature is turned on" and I am prompted to 'open the printer HP SW,... '. ».

  Go to Windows and by clicking on "HP SCAN" in the HP/HP Officejet 6600 directory I get the a warning window stating "HP Officejet unidentified 6600.

  Can someone, please?

  Thank you in advance.

  Hey,.

  Try this document! A "no computer has detected" or "Connection error" message when scanning for HP Officejet 6600 e-all-in-one and 6700 Premium e-All-in-One Printer Series (H711)

  Have a great day!

• OfficeJet 6210... W7 64 bit... will print but not scan

  JO 6210 will print but not scan

  Hello attatronand welcome to the Forums of HP, I hope you enjoy your experience!

  I understand that you are having problems of scanning.  Any specific error comes up when scanning? Is that what you've scanned several programs?  You are still able to make a copy?

  I recommend to download and run the HP print and Scan doctor.

  Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

• All OfficeJet5610v in a HP: HP printer will print but not copy

  HP printer will print, but not copy.  This computer printout, will be printed over the clouds, will analyse and will fax, very well. However, he suddenly stopped making copies. The scanner bar through the glass and lights, but he won't have a copy. All pages Gush in white.

  Hello @MTAI,

  Welcome to the Forums of HP Support!

  I would like to help you today to address the issue of copies in white that you encounter during the copy of your HP Officejet 5610v all-in-One Printer. To be honest, this problem looks more because of printing system, rather than a failure of the copy. The reason is because the copy uses the same exact material like scanning components. Because you are able to scan without problem on your computer Windows 8.1, we know that copy/scanning mechanism works within your printer. However, when you print from your computer, if the document is sent to your printer as a file of type 'image' the ink color is used to 'do' or 'enrich' the black ink. Therefore, your machine may be appearing in print in fine black ink of your computer, when in reality, it's just the color ink making the black color. When you copy from your printer, if you decide to make a copy of only black ink black will be used. If you choose to make a color copy will only color ink. To check if the cartridges and the print in your printer system working properly, I'll make you start troubleshooting by a quality diagnostic report print to your printer. Can I please you follow the steps below.

  How to print a report of quality diagnostic:

  1. Make sure the product is on and not used, plain white paper loaded.
  2. On the Control Panel, support on * and #, then press 1, 2, and 7.
  3. Press the right arrow key () until the reports displayed on the control panel and press OK.
  4. Press the left arrow button () until the vpp self test displays on the control panel and press OK. The test page will print.

  

  • (1) printed by the right cartridge
  • (2) printed by the left cartridge
  • If this report print with color and black: that the problem you are experiencing is not caused by your printing system. On the contrary, there may be a problem of programming that takes place within your printer which is originally the function copy to fail, while the scan function continues to work. Can I please have you check on your computer that your scan function always works right now.
  • If this report prints with lack of color or lack of black ink: that the problem you are experiencing is actually caused by a conflict of printing system in your printer, rather than a failure of the copy. To solve this problem please can I you click here. Once the support document opens, please run through the second step, step 3, step 4 and step 5. This includes measures void under the steps listed to complete. Once the troubleshooting is complete please try to copy again.

  Please reply to this message with the result of your troubleshooting. I look forward to hear from you!

• HP2710 print jobs stuck in the queue even if test page prints

  I have a HP Photosmart 2710 all-in-one printer attached via the USB port of a laptop ASUS G73Jw running under Windows 7 64-bit. The printer worked fine with a Toshiba laptop running Windows XP 32-bit only. But now cling all the documents in the queue if thay are Word, pdf or Notepad. I tried everything I could find on the HP forums. I downloaded the last software update. I ran the diagnostics HPPDU utility. After that I ran this utility test page prints fine, but nothing else gets stuck in the queue. I obeyed different instructions to disconnect and reconnect the printer, do a reboot etc after running the diagnostic utility. I tried other 'solutions' various users have suggested, including disabling bidirectional printing, restarting the spooler service and directly without the print spooler. Nothing works.

  Given that I can print a test page I doubt that it is a mechanical problem. I suspect some sort of driver incompatibility. Because I downloaded the driver more once in frustration I think there could be pieces of drivers still present, although I can't view them with the uninstall command or the Device Manager. In fact, I can't find any file with any HP device software. Maybe it's because the driver is downloaded directly from Windows 7 when you do a Plug-and-Play.

  There are a large number of driver files under everything in the printer properties. But I don't know which driver files should be there.

  I'm about to trash this printer unless someone has an idea what to do.

  Help!

  It could cause a conflict if the printer is stuck which occupies the port because it could block all communication with anything that is not this printer.  It may be something wrong with the way that ASUS manages virtual USB drivers, but I have not heard anything.  You might try to give them a call if you're really curious, just to see if they know anything.

• C4280: I can print but not scan - on Mac with HP printer

  Hello. I can print and copy but will not scan. It is five years old, the printer does not see a lot of action and is in good shape, so it would be a shame to get rid of if I can work on what is the problem. Any kind folk know where I should start? Thank you! Eugene

  Hi @walthamstoweuge,

  Welcome to the HP Forums!

  I see that you can print but not scan with printer HP Photosmart c4280 on Mac OS X 10.10 Yosemite. I'm happy to help you!

  Please make sure you have the latest driver installed, in this guide, installation of a printer Mac driver by using Apple Software Update. Then take a look at this post, Re: iMac OS X 10.9.3 scan driver for HP OfficeJet Pro 8500 a A910a to iMac doesn't seem to be, by my colleague @Sunshyn2005. That applies to your situation as well.

  If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

  I hope this helps!