OfficeJet 7500 a touchscreen has a dead zone

Touchscreen has a dead zone. See the photo below.

Will not respond to pressure. Re-connected, rebooted, activation/deactivation via the power cord, etc. No change. Cannot use updated touch screen to update the firmware because the 'OK' button on the screen is not responding to touch/pressure.

Cannot send a fax of the touch screen (but he won't).

Given that it is a partial failure, I am inclined to think that the touch screen needs to be replaced.

If no solution for the touch screen, is there a workaround solution where I can use the computer it refers (via usb) to send a fax?

Computer is running XP pro.

You can use the driver to fax on the computer to send a fax. Open the document you want to send, click on print and then change the driver for the 7500 a fax driver. This will send the document by fax. With respect to the screen, it does not sound bad. I would contact HP support to see what options you have available at 1800-474-6836 if in the United States

Tags: HP Printers

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