OfficeJet 7610

Just unpacked and installed my new printer, printed 7 pages, scanned 2 and now - and print heads scan is always moving and nothing else happens? Help, please!

Hello Gigi_Ital,

Welcome to the forums!

I would say that the reset of the printer to see if that will help stop the printhead and scan not move.

If troubleshooting doesn't help not solve your problem, then I would say call HP Technical Support to see other possibilities for you, as a replacement you mentioned that your machine is new.

If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

 

 

Kind regards

Tags: HP Printers

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