OfficeJet 7612: Format of paper Auto detect is no longer works when scanning JO 7612

I scanned several scans of different sizes (usually if A4) using the "scan to e-mail" from the control panel of my JO 7612.  The email would come with an attachment that is the same size as the original.  Everything is good.

A few weeks ago, something changed.  Now whenever I scan (say) an original A4, the image that is sent to me but wide A4 A3 in height.  This is true for any original size - the right width is detected, but the height is still the A3 size.  If I scan a business card, I get an image of card, sitting atop a high column of 42 cm white...  I then edit the image, as otherwise display or printing the image is a joke as it tries to keep all of the image on a page...

"If I manually select the size of the paper, I get the correct size image, but I do whenever I scan an A4 page, such that it resets to the default" paper size: "automatic", and some odd size originals are not all selectable page sizes.

The glass and the white cover are clean and there is no brand etc. on them.

How can 'reset the detector to auto page size' so that it sends to me once more an image that is the right width * and * height?

Thnaks

Before we get ahead of me, I'm here just with a new thought. If there is something on the glass, the printer can be detected, which causes the Auto detect the sensor to fail. We will clean the glass before doing anything else. Once you clean the glass, try scanning with auto detect again and let me know if it works. In the meantime, I'll keep brainstorming.

Thank you.

Tags: HP Printers

Similar Questions

  • Detect disk does not work when I install a disc in the drawer d or e.

    Error code 41 in multimedia.

    Hello, Bob Dwyer.

    Thank you for your message.  Click HERE for an explanation and techniques in which the issue of troubleshooting that you encounter.  Please let us know if it did or did not help to solve your problem.
    See you soon

    Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

  • OfficeJet Pro 8000 Wireless: Wireless Desktop 8000 jet doesn't work when connected by USB

    I used my printer wireless without problem since 2009. A few weeks ago, the wireless connection has been lost. When I tried to re-login, using the wizzard rint and scan for Windows, he doesn't get the device unless the USB cable is connected.

    I ran the Page of Configuration of HP network and the status of the wireless has been 'disconnected '.

    Suggestions for how I can get be seen wireless printing? It is a real pain always have to plug into print all - a little defeats the pourpose to have a wireless printer.

    I found myself actually to do this exact thing before reading your post. It worked - thank you for your help!

  • Auto Detect / auto play does not

    I had problems recently that took the time to solve with market difficulty he and other services public and everything seems to work ok except Auto Detect / Play doesn't work when I plug something into my readers USB or CD in my CD player.

    I am reluctant to return to the system restore, I have spent a lot of time to get my computer working again.

    All ideas

    I solved via "Microsoft Fix it 50475'

  • HP Officejet 7612 large Format: Cannot find 13 "x 19" paper size for my printer 7612 "

    I can't find 13 "x 19" print format in the drop-down menu sleciton for my printer while this printer and officejet 7612 is designed to print up to 13 "x 19". I have the book ready to 13 "x 19" in the status bar so. "

    I also know that this printer does not allow for custom paper size.

    Please let me know. Thank you!

    Hello

    Select the Super B or paper sizes A3 + , both are equal to 13 x 19 inches.

    Kind regards

    Shlomi

  • OfficeJet 7612: Custom paper selection OfficeJet 7612 size?

    I implemented a custom size (11.5 x 10.0) in Windows 7. Suite insttruction of this site on the definition of this size, I am responsible to go in displays preferences-paper/quality-advanced and set the size here in a drop size. However, the 7612 preferences-paper/quality-advanced doesn't have a paper size option in the Advanced window. My custom size does not appear in the list of paper sizes in paper/quality window. How to choose a size for a 7612 custome?

    Hello

    The HP Officejet 7612 does not support a custom paper size.

    As cosument explains, some HP printers to print on paper of custom in Windows format. Go to create custom in Windows 8, Windows 7, Mac OS X paper sizes learn more.

    For the specific model, a custom size printing is not supported under Windows you will find listed on his record in the specification of paper output section:

    http://support.HP.com/us-en/document/c03618348

    Kind regards

    Shlomi

  • folds of 7612-printer Officejet 11 x 17 Paper 3 "from the top when printing from my computer

    Name of product-Officejet 7612.  Operating system - OS X - Yosemite (10.10.1) for my desktop and OS X (10.6.8) for my laptop.  Problem when printing from a Mac machine in the Officejet 7612 on paper 11 x 17, it will always create a mountain/valley fold all the way across the top of the sheet about 3 "from the top.  The folds will be straight through.  Whether it's origami, it would be the perfect machine.

    When I print from the control panel of the printer (for example a printing of print quality, or something www.hpeprint.com like news or some other print it will print properly with no fold either.)

    It seems as if this in case of instructions from the computer to the printer to print, he gets in a hurry to get the document creating the folds, but when it comes to the machine itself, he picks up the paper gently.

    Any thoughts?

    Hi @Bodija ,

    I see that you have problems when printing on 11 x 17 size paper of Yosemite, but you can print the thin material and ePrint test page. I will definitely do my best to help you.

    When you print from the computer, you can print on letter-sized paper or are you just had the problem with the paper 11 x 17?

    Here is a document to clean the rolls of paper to see if that will help.

    A "Paper jam" error displays on the e-all-in-one printer large Format HP Officejet series 7610.

    Go to Solution 5: clean the rolls of paper.

    Using the full feature software drivers?

    Series 7610 Wide Format e-all-in-one-HP Officejet full feature software and drivers.

    Check the name of the driver that is installed by the printer. Make sure that it shows just the name of the printer.
    Click on the Apple menu, click System Preferences. Click on Printers & Scanners, highlight the name of the printer on the left side and right side of the screen it should show the name of the printer. (Officejet 7612)

    If the full name of the printer is not correctly, delete and add the printer name back from the list. Click on the sign - to remove the driver and then click on the + sign to add the driver might have to drop-down list to select the name of the printer to add a click.

    If you still have problems with it is software related, try the following steps.

    Fix permissions of the drive on the Mac:

    Close all applications.

    In the Apple menu, click OK, click Applications, and then click utilities.

    Double-click disk utility.

    Highlight your hard drive / partition on the left.

    Click on check and then repair disk permissions.

    Restart the computer...

    Reset the printing system:

    Note: This will remove all printers in the print and Fax/Scan, any printer deleted can be re-added later by clicking the sign plus (+) symbol.

    Click on the Apple icon and then click on System Preferences.

    Click on Printers & Scanners.

    Make a right click (or Ctrl + click) in the left white side panel, and then click Reset printing system.

    Click OK to confirm the reset.

    Type the name and the correct password.

    Click OK to reset the printing system.

    Then click on the sign to add the driver, highlight the printer +. (you may need to click the drop down menu to select the name of the printer) Then click the Add button.

    Try to print again.

    How the name of the printer was placed in printers and Scanners?

    If you need help, let me know.

    Have a wonderful day!
    Thank you.

  • HP 8600 over Error Message: paper detected does not match format of paper or type selected.

    HP Officejet Pro 8600 more

    Windows XP Pro, Windows 7 Pro

    Error message: paper detected does not match format of paper or type selected

    This error message appears on the printer display panel any time a custom paper size has been set up in Word (or any other application) and the format of paper & type was inserted in the Officejet Pro 8600 paper tray.  This error is generated by the printer regardless the orietation or margins or paper size settings in the document to match the paper size in the paper tray.  When you press 'OK' on the printer display panel, the printer ejects paper correctly.  Because this printer lacks a manual bypass tray, the custom paper is always inserted in the Tray1 and is the only book in this tray 1.  It's a simple tray 8600 more.

    What I am doing wrong?

    Your help is greatly appreciated.

    Unfortunately, you cannot print on a paper size "undefined" with printers. While the functionality is available in word, our printers do not recognize that the sizes of the main paper (these changes according to the country sometimes).

    The reason for this is because undefined paper sizes open the printer and the print job to a certain number of risks, including jams paper or misaligned printing. This is why the function is no more on HP printers.

    I recommend to find a type of traditional paper which is close to the size you want to print on and select in the layout of the print job as a workaround for this problem.

    I hope this helps!

  • Officejet 7612 paper size difference

    Hello

    Recently, I got the "Paper Size Mismatch" error on my printer Officejet 7612 large-format.

    I don't understand where that came from and impossible to find a solution to fix it. I use the same paper ~ standard 8.5 "x 11" printer paper ~ and I have always used programs. Have not changed the settings in the software I use to print and even uninstalled and reinstalled the software and drivers on the HP site.

    I have even been able to print a document today without problem, then without changing anything, tried printing the same document and got this error. There is no way to work around this error and print documents. Normally, I choose the option of the letter in the drop size of paper. But tried also to A4 and legal with the same results.

    Is someone can you please tell me if there is a fix for this. I see a lot of complaints about this error, but not a lot with this printer model.

    Thank you

    -Dean-

    I think I discovered why I get error mismatch paper size.

    I use Paint.net to edit and print images and recently installed a plugin pack for additional editing options. The instructions said to drag the .dll files in the effects folder where Paint.net is installed. I didn't have the link, but it was around this time that I started getting errors.

    I uninstalled and reinstalled Paint.net and used a good installer to add the .dll file in the program folder. I have not received the error since.

    I thought it was important to mention this for people who have been recently installed or updated a program, or use Paint.net as their image editor. Thank you all for your comments and advice.

    -Dean-

  • HP Officejet 7612 large Format: Stuck ink cartridge support

    I changed my ink to a printer large format HP7612, and now it seems that one jumped back when the truck went all the way to the right and now is stuck. How can I fix?

    Hi @wkwood,

    @DocCottle will be out until next week, but I thought that I will answer to save you time waiting for an answer.

    Here is the document of support for this printer is not turned on - printer does not turn on.

    If the 'Transport Jam' document provided by @DocCottle did not help and your printer is still under warranty I would contact HP Technical Support. What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

    Step 1. Open the link: www.hp.com/contacthp/

    Step 2. Enter the product number or select Auto detection

    Step 3. Scroll up to "still need help? Fill out the form to select your contact options.

    Step 4. Scroll down and click on: contact HP options - click Get phone number

    File number and phone number are displayed.

    If the printer is out of warranty, you may be able to get transportation released with a small "MacGyvering", if there is no guarantee to worry about urination.

    When you do anything inside the printer that you want to unplug the printer for safety, but you want the trolley in the unlocked position, then turn on the printer and open the cover of the transport area before unplugging the printer.

    I realize that with the trolley completely to the right is not easy to see what you're working with, but if you have something flat and long, like a ruler, perhaps there is a way to slide in on the top of the cartridge enough to push toward the bottom of the cartridge that has popped up and pull the hand trolley.

    I hope that you are able to get it out.

    If this helps you find a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

    Thank you!

  • 7612 All In One OfficeJet: HP Officejet 7612 won't print without margins on A3 + photo paper.

    Just bought an Officejet 7612 specifically for printing photos without edge of 13 X 19. I use Windows 8.1 and tried 5 different paint and photo printing programs. All programs list the same options of paper size for the 7612 (choice 2 choices, and 7610 series watch regular and fax printer). The only options for 13 X 19 or A3 + with HP advanced paper selected photo is low-margin. I went to options/settings and selected the printer printing without margins, but all attempts to cause a small margin. I don't use HP Photo Creations because he won't open a TIFF, which has better quality than JPEG, GIF, BMP, PNG, offers the only options Photo Creations. There are choices for edge to edge printing, but for the smaller paper sizes. I lose paper photo cheap and need help to resolve this.  Thank you

    outaways

    Welcome to the Community Forum of HP.

    Stop wasting your expensive paper right now.

    I can't read this correctly - you may not be able to do with the 13 X 19 inch Photo paper.

    Take a look at the Plug - plain paper for this size, YES - printer Photo Paper: not-so-good.

    If you can't, don't shoot messenger.

    I hope I'm lazy-brain.

    Reference:

    Install the full features software - printer

    Click on the thumbs-up Kudos to say thank you!

    And... Click on accept as Solution when my answer provides a fix or a workaround!

    I am happy to provide assistance on behalf of HP. I do not work for HP.

  • HP Officejet 7612 large Format: HP Officejet 7612 Wide Format e-all-in-one is faulty

    HP Officejet 7612 Wide Format e-all-in-one is defective. Print function is no longer available, only fax

    I got it about 2 months and it was working fine, but now all of a sudden he lost his printing function and instead try to fax? I have even a land line phone, so I do not understand how the printer got confused autonomy. The print option is missing options.

    In addition, it seems impossible to take HP for assistance. The last time I tried, a month before, was because my money of £30 back ever happened, I've been hunting for days and no way to contact HP, so finally in desperation, I started trolling the FaceBook page of HP, all of them, several times each day, begging for counseling and that finally worked. Finally, someone contacted me and helped me to solve my problem.

    Hi @Terriann1,

    Thanks for joining the Forums of HP Support for a solution to your printing problem.

    I understand that you use a HP Officejet 7612 Wide Format e-all-in-one printer with a Windows 10 computer and when you try to print, the computer thinks you're trying to fax. I would like to help.

    I would start by download and run the HP print and Scan Doctor to check the installed printer software. This tool can diagnose and solve many problems of printing software and printer.

    What technical telephone contact HP Support, when you visit the Web site and go to support, you may need to create a case to fill in some blanks before the phone number becomes available. I also found this web page which could have information useful contact for your area - phone help around the world.

    Please let me know if that solves the problem, or if you need assistance.

    Indeed, if this help you to achieve a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

    Thank you!

  • HP Officejet 7612: issues paper

    Hello

    I recently bought a hp Officejet 7612 and I can print on A4 ok, but when I print on A3 paper. Printer sheets sheets once mark throughout the page, about 3 inches high. This brand also had a dark border, so I can't just it smooth to get rif of it.

    I don't know what is the cause of problems

    Hi @EdJamer,

    Thank you for reaching out to the forums! I understand that you are having problems with paper getting a crease mark when using A3 paper size. I'd love to help you.

    In the printer driver settings, place the ordinary paper to paper.

    Then try to print again to see if you have the same results.

    If the problem is resolved and that you appreciate my help, please click on the button "Accept as Solution" and the "Thumbs Up". Let me know how make you out. See you soon!

  • Is there a plugin that I need to download for my HP Officejet 7612 Wide Format Printer to be compatible with my MacBook Pro running my program CS6 CS6?

    Is there a plugin that I need to download for my HP Officejet 7612 Wide Format Printer to be compatible with my MacBook Pro running my program CS6 CS6?

    update the drivers of your printer.

  • HP Officejet 7612: analysis of problems after installing Windows 10

    After installing Windows (prior to Windows Vista) 10, scan documents with my HP Officejet 7612 became a hell of a job.

    Printing is no problem.

    With Webscan, I can only scan and save 1 page at a time, I can not scan several pages of the document 1 more.

    I downloaded "Extended Scan" but when I try to use this app, it says "year error occurred while scanning" without more information.

    With "HP Scan and capture" I can't scan the size of A3 paper full of documents and there seems to be no possibility to change the size of a3 paper. Maximum size is 'legal letter '.

    Same problem with "Windows Fax and scan."

    Are there other ways to recover the possibilities of full scan from my HP Officejet 7612?

    Hello

    Thank you for using the HP Forums.

    You can download and install the software COMPLETE features of HP printing for your operating system:

    The following resources will help you:

    HP printer install wizard for Windows
    http://ftp.HP.com/pub/softlib/software13/COL50403/MP-150580-2/hppiw.exe

    Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

    Hope that helps.

Maybe you are looking for