OfficeJet 8600 - MAC 10.8 - selection: Scan to computer-get Error Message: utility HP quit unexpectedly

-On a Mac Air - (10.8.5)

-Installed the software from the HP OfficeJet Pro 8600 augmented.

-Install the complete software (no minimum or recommended).

-Connected by an ethernet network cable.

-Configuration of Email managed

-Whenever I select the "Scan to Computer" to enable the feature, this utility H is abandoned and I get an error

message "HP utility quit unexpectedly"

-J' uninstalled and installed the software several times.

-J' I rebooteed both the printer and my laptop several times.

-J' tried install the software on another computer (Macbook Pro) wireless and still have the same problem.

Can someone help me please?

Thank you

Thanks, but still does not work.

I called HP support Office and they helped me solve the problem.

This is what they had me do:

(1) download the latest version of the software of HP websitefor the 8600 more (did not use the drive)

(2) downloaded the last HPPrintDrive on the Apple site: HPPrinterDriver2.16.1

(3) changed my IP address

(4) install the software on the HP site

(5) installed the HPPrintDriver from the Apple Web site

(6) activated Scan of the computer of the HP utility window

Now scanner my printer work!

Tags: HP Printers

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