OfficeJet 8600 more: impossible to activate the Scan

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• HP OfficeJet Pro 8610: Impossible to activate the scan of the computer, complete the installation of the utility

  I'm not able to activate the analysis of my desktop computer or my laptop. I pedaled power the router, printer and computers, ran disk utility and repair permissions, I uninstalled the printer and reinstalled. I received a message that the installation of the HP Officejet Pro 8610 has been completed successfully, but when he goes then HP utility-Setup-HP Officejet Pro 8610, happens to alerts from HP and I get the error message: "a critical error has occurred. Please restart the application, and then try again ' and I am unable to continue. Download and open HP Easy Start are successful but he opens the HP utility at the end and I get the same message once it arrives to alerts from HP.

  Opening to the high HP utility-HP Officejet Pro 8610 and clicking on scan settings, Scan of the computer initially appears without the box checked to activate this function and the error message: "the computer Scan is disabled. You can always start the scanning of your computer software analysis - for example, HP scanning "." Click on the button to activate the Scan of the computer generates this error message: "error of Communication. Unable to communicate with the device. Check the cables and the connection parameters. If the problem persists, try restarting your computer and the HP device "."

  In the window of the printer, press Scan and the Scan of the computer selection produces the error message: "not found computer. Scanning software HP is required for this feature. If installed, open the HP utility and under settings of scanning, select scan to computer and enable "."

  I tried everything suggested, and what I found online to try.  I'm missing something or not doing something correctly?

  Thanks for any help!

  Hi @3star8,.

  Welcome to the Forums of HP Support! I read your post and see that you are unable to activate the computer option via the software scan. I would like to help you today. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  I think that the procedure described in this post, will help solve this problem. Here is the link: Re: impossible to activate the Scan.

  This is the URL of your drivers, e-all-in-one-HP Officejet Pro printer 8610 series full feature software and drivers.

  Please let me know the result and if there is anything else I can help you. Thank you.

• Impossible to activate the Scan of the computer on OfficeJet pro 8500 A910

  Impossible to activate the "scan to computer" on HP OfficeJet Pro 8500. Used to be able to. It's not even a choice on the Printer Wizard. I uninstalled completely and reinstalled. It worked until I rebooted. I can scan very well to the computer, but not the printer. Running Windows 7

  Hey daltsdad,

  It seems that you have the old version of the software for this printer. There was an update that came out not so long ago that may be missing on your system. Please uninstall the printer software and reinstall it with the link below:

  8500 downloads

• HP Envy 100 - impossible to activate the scan from the printer

  I use an iMac end of 2012 and spin the Mavericks. Envy is connected to my WiFi.

  I was never able to get the urge to turn on a scan from the printer. When I press on the analysis on the printer, I get 3 options and choose 'computer '. I can get some information from introduction to scanning the computer. He says this analysis for computer is activated automatically when the printer is first set up and I need to have installed the HP printing software. This means to me that something has not been properly Setup and I can't work it out. I just updated my software as a result of Mavericks. I regularly print to the printer and am able to activate a scan of my computer.

  I read a few posts on the software uninstallation. If necessary, I don't know what needs to be uninstalled and reinstalled and how I could do that.

  Can anyone help?

  Thank you

  HI - my apologies for the slow response.

  Would it not possible to check to see if "Scan to Computer" is enabled in the utility application from HP?  This application must be in the folder Applications/Hewlett-Packard.

  Once the application opens, you may need to select your device if it is not already selected.  The configuration option "Scan to Computer" should appear at the bottom of the document window (see attachment "Utility HP - selected ENVY").

  Try to open the "Scan to Computer" configuration item and display settings.  Please refer to attachments "utility HP - Scan to computer do not activated" and "Utility HP - compatible computer Scan" for what that might look like if the feature is enabled or disabled.

  Let me know what you see.

  Also - since your connection to the printer on a wireless network, have you tried to move the printer closer to the router or wireless access point wireless?  I'm curious to know if there may be some intermittent network connectivity that is to interrupt the function computer scanning.  I would try to move the printer right next to the wireless router access point / wireless to see if that helps the issue.

  I will continue to work on this issue for you to get the help you need.

• OfficeJet Pro 8600 more: officejet pro 8600 more impossible to install the driver

  I have been having problems printing of PDF files - they would print with black boxes in the portions of them that do not appear on the screen.  I confirmed that I had the latest version of Adobe Reader.  So I tried to update my drivers for the printer.  The HP site suggested that I have installed a new driver package.  It kept failing install.  The error was:

  2081883401: failed to uninstall the device with the serial number XXXXXXXX (serial number removed)

  I tried manually uninstall the printer first, but that doesn't seem to make a difference.

  Now, the printer is not yet shown and I can't install it.

  How can I get my work and the back of the printer?

  Hi @OHRassi,

  This is great news to hear that have been able to understand what was causing the black boxes. I will keep that counts where I encountered this problem in the future.

  If woul you like to help others who may have the same problem find your easier solutuion, please click the "accept as Solution" and the "thumbs up" buttons down below in this message.

  Thank you!

• DeskJet HP 3830: impossible to activate the scan on mac for 3830 aio

  Impossible to enable analysis of the computer using the hp utility or by using easy scan, but can analyze whether I go to System Preferences and then printers then scan that works very well, I tried to remove and reinstall several times but it makes no difference.

  The connection to the printer over the network and works very well on printing as well if it's not a connection issue.

  Any help would be useful

  Hello
  In the Applications folder or its subfolder HP remove all existing HP Scan or app HP Easy Scan by moving it to the trash, then empty the trash.
  
  Then install the latest HP Easy Scan below, it will be installed in the Applications folder:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/installations/Essentials/HP-easy-scan-1_7_0.pkg
  
  If you experience additional problems, ensure that the latest version of the software is installed by following HP Easy Start below:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/applications/HP_Easy_Start.app.zip
  
  Finally, make sure that your drivers are up-to-date by clicking the Apple icon, select about this Mac and then press on software update.
  Click on the Bank on the menu bar, click Reload Page, click all update if an update is available.

  Now, check if you can see a difference when accessing the HP utility
  Kind regards
  Shlomi

• OfficeJet Pro 8740: Impossible to activate the web services

  I can't activate my new printer (Officejet 8740) web services.  I looked through several web pages without success.  It doesn't seem to be an option on the Billboard related to web services.  ePrint, Apps, etc., are all disabled. There are no visible icons.  What to do next?

  Hey @Ricktm56,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with the activation of Web Services on your Officejet 8740 e-all-in-one printer. I can help you with that.

  To start, we need to change the setting of the printer from Commercial to consumer settings. To do this, I'll send you some directions in a private message. If you check your Inbox forum you should see a message private to me shortly.

  After resetting, please let me know if you still have problems with the activation of web services after doing the above. If you are able to install web services, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 8600 more. No menu auto scan when loading documents in the ADF?

  I have an Officejet Pro 8600 more again to replace the L7780 who brought up the menu scan, when a document is loaded into the autofeeder.  How can I get the only 8600 to do the same.  I find that I liked the convenience of the automatic menu, but it does not come to the top when I load the document (s) to scan in the ADF.  This feature has been discontinued?

  Thank you.  I do enjoy the printer but miss this feature that I scan all my documents in my computer to avoid to keep a lot of paper.

• HP Officejet 8600 more print and scan problems

  Hello

  I had my HP officejet 8600 more for 2-3 years and always had problems following and just kept reinstalling the drivers as a quick fix. I am now starting a business from home and I have no time to deal with printing and scanning the questions and, of course, my warranty has expired! My operating system is OS X version 10.9.4.

  When I scan to my computer, the printer indicates "not found computer." The status of my mac is no different than when I scanned a document a few days ago! Remove and reinstall the drivers solves this problem temporarily but I want it fixed permanently.

  In addition, when printing, sometimes a page can print immediately and at other times, it may take 5-10 minutes to print even if its status is 100% full in the print queue - even once, reinstall the drivers is a quick fix but I want a permanent solution.

  Any help to solve these problems would be greatly appreciated.

  Thank you very much...

  Hello Hello!

  I thank very you much for getting back to me! Glad to hear things are working at the moment! Please take the time to click the button of "acceptable Solution", while others may see this post and they can get a fix quickly. Also if you want to say 'Thank you' click 'Bravo '. I would really appreciate one or both of these actions because it makes things easier for the new people on the Forums to get help fast.

  Have a good!

• HP Officejet 8600 more - it can scan multiple pages on a single attachment?

  The HP Officejet 8600 more there (HP Solutions) software so that it can scan multiple pages on a single attachment running Windows 7?  Can you tell me the difference between Pro and Premium?

  Hello @Popi, with this printer, you don't have the Solution Center. Although you don't have the 8600 icon on your desktop. It is exactly the same as the Solution Center. The newer printers have an image of the printer rather than the solution Center. It's exactly the same thing.

• Want 5540: Impossible to activate the computer Scan: 5540 Envy, MacOS 10.12

  I tried to activate the Scan of the computer using the HP utility application settings. I received the message (in part), "HP software required for the Scan of the computer could not be located on this computer. Please download and install the latest software recommended HP... ».

  I then proceeded to the HP website and downloaded the appropriate firmware update. When running the executable, I received the message (in part) "device is in an error state and cannot be flashed because of this... »

  NB., we have been able to print using this printer, Wi - Fi, easily, since the purchase and installation on 28/08/16. No problem. In addition, using the * Apple * settings, by selecting 'Printers and Scanners' and going through the routine of "Scan", I can acquire a successful analysis (placed in "jpg" format in the 'Images' folder).

  I'm so concerned - very disappointed - as to why I can't activate and use the "Scan to computer" utility from HP. It does not work from the laptop computer side or from the printer control panel.

  Advice?

  Hello
  If you have HP scanning or a previous version of HP Easy Scan in the Applications folder or HP subfolder, delete it by moving it to the trash, and then empty the trash.
  
  Install the latest HP Easy Scan below, it will be installed in the Applications folder:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/installations/Essentials/HP-easy-scan-1_7_0.pkg
  
  If you experience additional problems, ensure that the latest version of the software is installed by following HP Easy Start below:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/applications/HP_Easy_Start.app.zip
  
  Finally, make sure that your drivers are up-to-date by clicking the Apple icon, select about this Mac and then press on software update.
  Click on the Bank on the menu bar, click Reload Page, click all update if an update is available.
  
  Kind regards
  Shlomi

• Cannot Downgrade firmware on HP Officejet 8600 more!

  Hello

  In my office, I have to scan and copy legal size documents a lot a lot per day, I recently acquired this great printer Hp Officejet 8600 more

  The first day, I was able to scan a bunch of 2 faces paper legal, very impressive, but then I upgraded the printer, as always at ease with the updates, but as a result of this, I was unable to rescan legal-size paper

  I read a lot of similar problems, and I can't believe that there is an official decision, the printer can scan perfectly legal size papper, the solution is therefore downgrade the FW to an older version, but I can't, I tried with Jetadmin, with OJP8600_N911gn_1232A.exe and copy the file to upgrade *.ful directly to the printer

  And still the same thing:

  -in the printer display the message (print) for a few seconds and then back to the homescreen again
  In the computter with Jetadmin he stay on 0% for hours

  -With OJP8600_N911gn_1232A.exe and EnterpriseDU.ini modded pops up an error after 20 minutes and ask me to reset the printer

  -Copy the file *.ful to the printer, just put the screen printing on the printer 2 or 3 seconds and the back then to the home screen.

  I tried by USb cable, ethernet and same wireless

  Is a security bolt in the new firmwares?

  How can I downgrade the printer?, is urgent, I need to analyze a large number of legal documents
  And please activate the option of our own choice of risk, for a legal analysis in the next update, I am tired and disappointed...

  Thank you

  Hello BHVampire,

  Welcome to the HP Forums!

  I understand that you are unable to scan legal size paper after upgrading the firmware using the Officejet 8600 more. I will do my best to help you! I just sent you a private message. If you are unsure how to check your messages from the forum, this post has instructions.

• OfficeJet 8600 more: power cord with adapter for Officejet 8600 set more lost

  Lost my power cord complete with adapter. Can I use a power cord generic Office Depot, without the 'square' on the wire? Or is it necessary to have the power cord with the adapter, as it was originally? It will damage my 8600 more to use a power cord without this "square" in the annex on my more than 8600 all-in-One? Thank you.

  Hello @DB2,

  I understand that you have lost the power cord for your HP Officejet Pro 8600 more e-all-in-one printer and you want to replace it. I would like to help you to solve this problem today. The HP Officejet 8600 more only comes with a power cord. The adapter is built into the back of your printer. You have to unscrew the back of your machine in order to access it. Therefore, if you buy a spare power cord it should work perfectly for you.

  The power requirements for this machine are:

  • Power: Universal power adapter (external)
  • Power consumption: Input voltage: 100 to 240 VAC (± 10%), 50/60 Hz (± 3 Hz)

  Output voltage: + 32V / + 12V to 1095 mA/170 my

  • Consumption: 30 watt impression (project Quick Mode); 32 watts copy (Fast draft Mode)

  -Source

  You can buy a power cable of the store to use with your printer, or you can contact our Technical Support queue and buy the correct power cord for your printer by phone.

  HP Technical Support can be reached at the: 800-474-6836.

  If you do not live in the United States / Canada region, please click the link below to get help from your region number.

  Worldwide contact HP

  Please let me know if this information solves your problem. Thanks for joining the Forums from HP Support. I look forward to hear from you!

• Impossible to activate the dark mode in Firefox 39.0 with subject: config.

  After you have installed the 39.0 beta of Firefox, I was impossible to activate the dark by topic mode: config.

  That's what I changed:
  Browser.devedition.Theme.Enabled: true
  devtools. Theme: black
  lightweightThemes.selectedThemeID: [email protected]

  I use "Fox, but better" plugin and I have to disable it without success.

  guigs2 said

  Hi CiRiX,
  I understand that you are using a dark theme and have changed the settings in topic: config, that could change how the button toggle works in the themes section for about: addons...

  It is possible to reinstall the extension, or try these troubleshooting steps:

  • Troubleshoot extensions, themes, and issues of hardware acceleration to resolve common problems of Firefox

  I managed to fix it by clicking Activate and then deactivate it on another theme.

  Thanks for your help!

• On HP7510 how do activate the scan of the computer 'activate' in the HP printing software?

  On HP7510 how do activate the scan of the computer 'activate' in the HP printing software?

  Let me know if you have problems finding it.