OfficeJet j6480 flashing, won't print, will not be closed

OfficeJet J6480 is stuck on the stop, but it never does. If I hold the power button down a notice comes up saying "power save mode: completely stop." I can't turn it off, and the statement said never disconnect if the unit is plugged. I removed from the list of printers and reinstalled. Manual does not recognize problem. The printer says window: network host "HP419624local is busy, try again in 20 seconds... printer busy.

HP customer service does not care and does not respond. Either I have to solve the problem or throw old printer for five months. Anyone can save him for me?

Janet,

First of all, the printer is not designed to be turned on and off remotely.

Secondly, if you would like to try an experiment for me, we can get to the bottom of this:

Stop all your computers before you try to stop the printer using the power button.

Tags: HP Printers

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