OfficeJet j6480: Officejet j6480 win 10 scan wireless

I got my printer with win 7 in wireless mode. Everything worked very well. I've recently upgraded to Win 10 and now have problems with the scanner. In a WiFi connection, the printer works fine. However, the scanner does not work. I can get the scanner to work with a USB cable but not wireless. I get an error of "imaging device not found". I ran the doctor print and scan which showed that the 'scanning driver is unable to communicate with the product. I downloaded and uninstalled and reinstalled the drivers many times. I tried to disable my Antivirus software and even tried to install with my firewall disabled. I also uninstalled the update of windows latested KB3132372. That brought back the HP Solution Center but do nothing to correct the problem to scan. Help! Is that what I write is thinking that it is a driver problem?

Thanks for all your help. I tried your suggestion, but unfortunately it did not work. The good news is that I could solve the problem. Finally, I was able to get into safe mode in windows 10. Low and behold there was a pilot showing imagining devices. I removed this driver and reinstalled the drivers using the HP installation wizard. It works fine now. I have not even any problems with Windows Update causing havoc both with the HP Solution Center.

Thanks again for taking the time to help me.

Tags: HP Printers

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