OfficeJet J6480: Printer Test Page

Connected OfficeJet j6480 for ACER PC with Windows 7 Home Premium.  Driver was installed for this system.  Cannot print from programs.  The diagnosis page prints ok but the test page does not print.  A ran the diagnostic test and passed all controls.

Please note that the printer has been connected to a Dell Labtop with Windows 7 Professional and printed correctly.

Hi @Tyrone_P

I want to help you to be able to print to your Officejet J6480. Please follow the following steps and let me know the result;

  1. Hold down the Windows Logo key () on the keyboard and the 'R' to open the dialog box run, type %temp%
  2. Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
  3. Download the software and choose Save as, save to desktop >OJJ6400_Full_13.exe
  4. After downloading software and extracts, reopen the temp folder, use the instructions in step 1.
  5. Locate and open the folder starting with 7z (example: 7zS2356)
  6. Open the folder Util
  7. The CCC folder
  8. If you have a computer HP run the L3uninstall.exe. If you have an non HP computer run the L4uninstall.exe
  9. Once the uninstall is complete, reboot the computer
  10. Follow these steps to reset the registry settings and options for Windows Installer.

Tags: HP Printers

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