OfficeJet Pro 6830 all in one. : Officejet Pro 6830

My printer does not scan to e-mail, a yellow triangle with the server connection error message. I tried everything and no luck. New printer it scanned to email 2 times after setting up the 1st time and then he leaves, but it prints wireless, copies and analysis to a usb port. I used to have windows 8 when I got the printer but it leaves way to work before upgrading windows 10. Printer has been set up with windows 8 then disconnected and runs strictly on wifi. the error message will not go away even if hard cable to the Ether. I connect directly to the computer and there no change. If you can help please, I really enjoyed, I think it's in the proxy settings but to advanced for me.  The ifo page than anything seems possible with the exceptionof the proxy settings. Address unspecified, Port not specified and that authentication is disabled. It's all the info I have.  Thank you

Hi @robert99mcpm,

I understand that you get a connection error when trying to scan to e-mail. I am sure that I will be able to help you find a solution, and I ask only that pay you it before when solve us the problem, I would like to accept you kindly mark the post as Solution so that others have the same or similar problem can find what worked for you.

Please, try the following steps:

-Get the IP address of your printer (can find it under Network Config under settings)
-Type the IP address in your web browser
-On the left side, click iPV4 under WIRED or wireless (however you are connected)
-Click on manual DNS
-Under favorite type 8.8.8.8
-Under type of spare 8.8.4.4
-Disconnect the Modem from the wall. Wait 30 seconds. Reconnect it.
-Turn off your printer by pressing the power button. Wait 30 seconds. Turn on.

I found this on a thread @happytohelp01 was working with a client on: Re: server connection error - Scan to Email App

I hope that this helps, yet once it please let me know if it solves the problem, or if you need assistance.

Tags: HP Printers

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